Sayers1993
Member
I have been waiting 56 pre production days and people moaning over 25😂 gone past the point of caring now it will come when it comes
RTX 3080
- Thread starter GeaCon
- Start date
Okay, what is your companies estimated time to add a new feature to your Product?
not a bug, or new release but a feature change?
The Dev side of a lot of changes do tend to be straightforward, however that makes the assumption software is not COTS, is not licensed via a 3rd party and they then charge xx times ££ for a feature change.
Then you need to fit it into release cycle, test it etc.
just because an actual change may not be difficult, the QA, the scheduling around anything else maybe.
There is a reason, that nearly every company in the world does not allow a developer talk to the customer.
Illidanstormraging
Active member
I probably won't make any further comments as I was just having a rough morning and felt like moaning a bit about the situation - had some good points raised by some of the other people and mods. I feel for the people sitting at 40+ working days in pre-pro - I'll be there soon enough I'm sure. My complaint was never about how long this is going to take, it takes as long as it takes. I just think it would make it less frustrating of a wait for me personally, if I had a tiny update weekly, even fortnightly re: some basic, very basic figures.
I'm not advocating PCS give some real-time, individual component tracking and queue positioning data for each individual order - and forgive me for being a lay person, I don't claim to be an expert on the ins and outs of any of this.
Fundamentally I just don't understand why 'Steve' from purchasing and 'Joe' from shipping can't send to 'Jack' from customer care how many 30 series cards are in, and how many 30 series rigs went out this week, for 'Jack' to then hit up that mailing list which I'm assuming we are all on when we got the 30 series update email in November and just let people know that the line is moving. That's all. I'm sure it's moving as fast as it can move, its not like they don't want to complete the orders, I'd just feel reassured by some basic numbers.
Best wishes to all of us waiting in the same boat and I hope you all have a good Christmas even without our new builds
Croupier
Active member
Some of you really need to take a chill pill - you admit yourselves to knowing that you're pre-ordered an item that they don't have. If PCS had a queue system where we could actively see our place in a queue it's only going to help one type of person and that's people that are impatient. I'm on day 20 with a STRIX 3080 and 5950x and I see no sign of seeing my order until Jan/Feb. I haven't made a single call to PCS because I'd be wasting everyone's time. It's a pre-order on items with global stock issues... if you didn't foresee this wait then either you simply didn't do any research on what you've ordered or you're just being ignorant and want absolutely anyone to blame. Sit back and relax... we all know it's going to be a long wait but it will be worth it. Your place in the queue is not going to move up any quicker just by simply knowing your place in that queue... if anything I like being in the dark because I have low expectations and one day I will check my order page and be pleasantly surprised and overwhelmed with excitement. You guys should be looking forward to that too.
Martinr36
MOST VALUED CONTRIBUTOR
3800 Strix OC/5900x build.
I can only speak from my experience and while I did have a long wait, 24th Sept until 23rd November I can't say I ever felt let down or kept in the dark by PCS.
Most communication was fine, a few emails took a while to get answered but that wasn't the most ideal way to ask things, live chat with Alice, seems she is manning the fort herself here, was fine, even when I didn't get an answer to what I asked they were honest and said they just didn't know.
Ghosthud off this forum was brilliant in his responses to some questions I asked them.
I paid by finance and this only started when my PC got dispatched so that was very good, so I have the full year to pay and not 10 months from when I ordered.
I thought the system of how you can amend stuff on your order is brilliant and considering the amount of changes I made, including when In build, everything arrived that I ordered.
And the main thing which I think we all want in the end is the PC is a belter, arrived on a pallet, came extremely well packed, came in the case box with the polystyrene support stuff, the expandable support packaging for GPU, loads of other packaging in there too and the build looks amazing. Can't find any fault here.
Had a slight ram issue but I sorted that in the end but everything else bar the wait I can't really have any complaints.
So anyone still waiting just stick in there and I'm sure you won't be disappointed when you finally get your PC.
I can only speak from my experience and while I did have a long wait, 24th Sept until 23rd November I can't say I ever felt let down or kept in the dark by PCS.
Most communication was fine, a few emails took a while to get answered but that wasn't the most ideal way to ask things, live chat with Alice, seems she is manning the fort herself here, was fine, even when I didn't get an answer to what I asked they were honest and said they just didn't know.
Ghosthud off this forum was brilliant in his responses to some questions I asked them.
I paid by finance and this only started when my PC got dispatched so that was very good, so I have the full year to pay and not 10 months from when I ordered.
I thought the system of how you can amend stuff on your order is brilliant and considering the amount of changes I made, including when In build, everything arrived that I ordered.
And the main thing which I think we all want in the end is the PC is a belter, arrived on a pallet, came extremely well packed, came in the case box with the polystyrene support stuff, the expandable support packaging for GPU, loads of other packaging in there too and the build looks amazing. Can't find any fault here.
Had a slight ram issue but I sorted that in the end but everything else bar the wait I can't really have any complaints.
So anyone still waiting just stick in there and I'm sure you won't be disappointed when you finally get your PC.
Illidanstormraging
Active member
When did you add the 5900x?
Launch day.
I think it's fair enough for the people who have been waiting to feel frustrated at the misleading communication or lack of it. It's all very well to say don't be frustrated if you haven't spent any money and you aren't waiting. PErsonally, I accept PC Specialist can't give me a date, or a queue number. I don't accept they cannot control sending me constantly misleading information or not answering my queries. Some people have received zero accurate communication about the delays and there are 2 hour waits on the phone. I have had no replies at all to my emails some of them sent over a month ago. Before even expressing mild dissapointment I have experienced the following..
8 emails from PCS with completely misleading build dates saying my PC would enter building within a week. (17 october to 16 November).
3 emails from me to PCS asking for updates and confirmation it is just the graphic card out of stock - which have been simply ignored (so far). 3 calls to PCS where I gave up after attemping to speak to them after waiting for more than an hour.
1 email from, PCS syggesting my PC would be fast tracked and built by end of November if I change the out of stock PSU - which led me to pay extra £20 for 1000watt and was simply untrue. "the CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET will unfortunately be out of stock until 27 November." "We would therefore like to ask you if you'd like to wait for this to arrive, or if you would prefer to select an alternative to speed power up your order."
1 email telling me to ignore the previous 6 build date emails. And I still received 2 more build date updates after this.
I'm waiting till I receive my build before making my mind up abot he overall service. I am prepared to cut them a massive amount of slack due to the pandemic demand and shortages, but you cannot tell me this communication is good, or that customers should not make them aware of their experience. A business needs to know these things so they can improve. By for example amending their automatic email system for persistently out of stock parts, SLA's for replying to emails etc.
8 emails from PCS with completely misleading build dates saying my PC would enter building within a week. (17 october to 16 November).
3 emails from me to PCS asking for updates and confirmation it is just the graphic card out of stock - which have been simply ignored (so far). 3 calls to PCS where I gave up after attemping to speak to them after waiting for more than an hour.
1 email from, PCS syggesting my PC would be fast tracked and built by end of November if I change the out of stock PSU - which led me to pay extra £20 for 1000watt and was simply untrue. "the CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET will unfortunately be out of stock until 27 November." "We would therefore like to ask you if you'd like to wait for this to arrive, or if you would prefer to select an alternative to speed power up your order."
1 email telling me to ignore the previous 6 build date emails. And I still received 2 more build date updates after this.
I'm waiting till I receive my build before making my mind up abot he overall service. I am prepared to cut them a massive amount of slack due to the pandemic demand and shortages, but you cannot tell me this communication is good, or that customers should not make them aware of their experience. A business needs to know these things so they can improve. By for example amending their automatic email system for persistently out of stock parts, SLA's for replying to emails etc.
SpyderTracks
We love you Ukraine
If you look over this thread, we have consistently said that any suggestions or experiences should be fed to PCS, that's without a doubt.
No one is saying there aren't issues and on the communication front I completely agree with you.
All we're trying to do is prevent a negative train on the forum as it collects moss so to speak, and actually when people just sit back and accept that it's going to take a while, you have a much better time of it.
Some people seem to think that when an item goes out of stock on the configurator, that means they have to change their build which is completely incorrect. A lot of people are causing their own issues by constantly calling chasing expectations that can never be met. To be honest, as someone who has worked in customer services, you do get to a point where you just tell that person what they want to hear as it's the only way to get them to stop calling. It's not good customer service, but I've certainly done it in the past with difficult users.
It's been said numerous times on this thread and others to ignore the automated emails and PCS have sent out multiple emails to that effect also.
We have also said for a long time now, don't use email, they're far too stretched for it to be a reliable contact form.
Call or use the webchat.
For those who haven’t heard anything, check your spam box as these are blanket sent to all on system emails, so if you’re order has actually gone through, you will have received an email.
And have some understanding for the pressure they're under. I know for me, our mail deliveries are down to every other day, our amazon prime deliveries are down to 2 day delivery instead of next day, all my pre orders for vinyl have been delayed.
And with all of those, I get conflicting information if I call up to chase.
You just have to appreciate that businesses are struggling at the moment and give PCS a break, don't put normal expectations on them because that just isn't realistic. The systems are not designed to cope with this level of uncertainty.
The more you look for problems, the harder the wait is going to be. No business is having an easy time of it at the moment.
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I have no interest to bad mouth PCS or anyone, I would much rather leave a five star review, or say nothing at all. And that still may happen. In fact I have consciously let of leaving a negative review online. For me it's a last resort.
But I am mistified what this website is for? if you should never be critical I guess, it's a PCS fan site? Fair enough. I found it amazingly helpful in recommending builds. Really Spyder you and co do a brillaint job. And save people a lot of money. Perhaps you are unafilliated with them and just enthusiastis for their company, But I was literally invited by PCS as a business at the point of order to post on the forum as I ordered, and engage with them . So this forum is part of PCS. So far the message I have got here is that no critisism of the company is warranted and that any customer who expresses diastisfaction is ignorant or mistaken. That's pretty odd for a direcly affiliated forum for a major UK busines. That's frankly bizarre from my experience, I am complaint handler for a major UK institution. I know there are massive issues with suppl y and fulfillment but I can't image a situation where I passed on customer satisfaction to people who were unafilliated or simi affiliated with my organisation so they could tell customers they should not complaint or put up or cancel. It's very odd.
But I am mistified what this website is for? if you should never be critical I guess, it's a PCS fan site? Fair enough. I found it amazingly helpful in recommending builds. Really Spyder you and co do a brillaint job. And save people a lot of money. Perhaps you are unafilliated with them and just enthusiastis for their company, But I was literally invited by PCS as a business at the point of order to post on the forum as I ordered, and engage with them . So this forum is part of PCS. So far the message I have got here is that no critisism of the company is warranted and that any customer who expresses diastisfaction is ignorant or mistaken. That's pretty odd for a direcly affiliated forum for a major UK busines. That's frankly bizarre from my experience, I am complaint handler for a major UK institution. I know there are massive issues with suppl y and fulfillment but I can't image a situation where I passed on customer satisfaction to people who were unafilliated or simi affiliated with my organisation so they could tell customers they should not complaint or put up or cancel. It's very odd.
SpyderTracks
We love you Ukraine
There's a huge difference between constructive critisism and plain negativism / trolling.
We endorse critisism and also ranting so long as it doesn't get out of hand. We stamp out negativity and trolling very quickly as does any forum.
This website is not a customer services branch of PCS in any way whatsoever.
It's a support and advice forum for help for people with PCS systems, pure and simple.
We like to have a laugh and include various other tech and movie related stuff of course.
But if you're thinking this is about feeding back to PCS, it's not at all.
You need to speak with PCS if that's your intention.
And there's no perhaps, none of the moderators have any connection with PCS other than some of us (I think all of us) are previous customers.
We are moderators, it's our job to moderate, so I don't get the luxury to avoid the negativity.
SpyderTracks
We love you Ukraine
When did I accuse you of trolling? Literally none of what I said was directed at you, and never once did I suggest that it was, I was merely explaining what the forum is for and the differences between negativity and constructive critisism.
The fact you're reading it that way suggests that you felt you fit better into the negative category rather than the constructive critisism category which I had you in up until this post.
[email protected]
Member
Far to serious some of the moderators on here. I recieved a PM from one of them for telling them to chill out.
Basically said i was telling them to "shut up" because i told them to chill out and gave me an "official warning" 🤣🤣
Its all abit silly and doesnt look good on PCS at all.
Basically said i was telling them to "shut up" because i told them to chill out and gave me an "official warning" 🤣🤣
Its all abit silly and doesnt look good on PCS at all.
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CarrieAnne
Member
I ordered the 3080 10Gb on the 11/10/2020 and still not received my pc (41 days later) nor have I been really told anything regarding my order. i saw one user a few days ago saying he had been told by PCS that he was 150th in the queue for his 3080 build which he claimed to have ordered on the 14/10/2020 but yet when i get in touch this information can't be told to me.. each time i ask they say we can't tell you that information? so why is it one rule for one and another rule for someone else. Also, the misleading emails don't help, the latest email I had 2 days ago was stating they did not have my motherboard, no mention of the 3080 so naturally, I got my hopes up thinking they had the 3080 and changed the motherboard which has turned out to be a waste of time and money cause they don't have the 3080 either yet that was not stated on the recent email only that the motherboard was missing nothing else. "sigh" I guess im just getting frustrated at this point when you pay 3k for something you don't normally expect to be still waiting 41 days later.. I understand the card is high demand but id rather be told look you won't receive it until January at the latest, or you're 90th in the queue etc knowing anything is better than knowing nothing after all... look at scan, they show how many outstanding orders they have and what stock they have and when they can expect more and how much of it they expect to receive... this would be helpful here at least you would get a rough idea...
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Durakus
Bronze Level Poster
I'm essentially commenting to be a data point. As It's pretty clear that a rock-solid understanding of when/how/why machines are getting sent is not really being grasped, and the 3080 seems to be the biggest bottle neck for the delays.
I ordered my machine 13/11/20
From what I understand people are seeing machines shipped out around the 50 + day mark.
So I am fairly certain I will see an update for my machine around Mid-to-late January, possibly February.
No this is not Ideal, but It is what it is. Nvidia decided they would release with a sub-par stock and we're all suffering for it. This has caused a ripple effect onto other tech components to substitute or placate the delays. (E.G. Can't get a 3080? Buy the 3090 or a Radeon) Thus bottoming out the entire market. Combine that with Covid protocols, reduced delivery traffic etc and you're looking at a huge back-log across every retailer in the industry. I am not a patient man, but it would help me if you guys were also patient along with me. Solidarity my tech deprived friends.
It's also been made clear from this thread that Changing/Switching out back ordered components puts you at the BACK OF THE QUEUE. (Correct me if I'm wrong here) The real heat for this nonsense should be at the manufacturers on why they are not able to get these components into the hands of willing paying customers. Take care all.
P.S. These forums are very difficult to navigate as an arachnophobe =/
I ordered my machine 13/11/20
From what I understand people are seeing machines shipped out around the 50 + day mark.
So I am fairly certain I will see an update for my machine around Mid-to-late January, possibly February.
No this is not Ideal, but It is what it is. Nvidia decided they would release with a sub-par stock and we're all suffering for it. This has caused a ripple effect onto other tech components to substitute or placate the delays. (E.G. Can't get a 3080? Buy the 3090 or a Radeon) Thus bottoming out the entire market. Combine that with Covid protocols, reduced delivery traffic etc and you're looking at a huge back-log across every retailer in the industry. I am not a patient man, but it would help me if you guys were also patient along with me. Solidarity my tech deprived friends.
It's also been made clear from this thread that Changing/Switching out back ordered components puts you at the BACK OF THE QUEUE. (Correct me if I'm wrong here) The real heat for this nonsense should be at the manufacturers on why they are not able to get these components into the hands of willing paying customers. Take care all.
P.S. These forums are very difficult to navigate as an arachnophobe =/
Jamie1111188
Active member
They cant give you a true estimate as the amount of cards they get each week greatly changes high amounts or low. With the 3080 being labelled a preorder item it wont cone up on your stock shortage emails you would have had a single email about it already.