RTX 3080

[Smoggyuk]

Thank you @Ghosthud for the comment, that’s really kind.

To a few, please keep it civil. To the rest, hang on in there!

I mean I did not really add anything useful to the conversation, In any official capacity at least.


If anyone has any questions that can vaguely be answered on the forums for the next 30 minutes, I would be happy to help.
Keep it short and sweet as I have had some biblical emails today haha.

 

[KorPez]

Hoping to bring some light to this situation, I have been trying to buy my own 3000 series card. Shedding blood, sweat and tears providing around the clock support. Here is the answer from purchasing and I thought it was worth a laugh.
View attachment 20283
Our purchasing team is working around the clock, we are pursuing every channel, every supplier, and every corner of the GPU void. It is dry, it's empty and man is it tough to communicate this to customers who have been waiting so damn long!

This is not taking in to account the hours sacrificed from home life for our production staff, we have a double shift going into the early hours, overtime going into Sundays when we only operate Monday-Friday. I am currently in the office under strict COVID restrictions to train many new members of staff to ensure that our response times lower and our quality improves, many sacrifices are being made and we are doing it because we take a lot of pride in what we do.

With the greatest of respects, we are not holding your money hostage, it is difficult to have these funds in limbo especially at this specific time of the year. But we will absolutely aim to get the machine to you whenever possible, we will not provide estimations that could be wildly inaccurate as we have found this to be counterproductive, if the supplier is not revealing anything then we cannot possibly do the same.

I have personally been auditing all 3000 series orders to ensure that they maintain a steady order, that we are not prioritising customers if they complained more than the other. We are in this together and you have purchased goods under the understanding that it isn't guaranteed for Christmas, it sounds harsh and I really mean this in a positive light, but your patience will be rewarded and all we can ask for is your patience.

Our success is overwhelming since early March and you are welcome to play the smallest violin for the team, but as a super nerd at heart and a competitive gamer for many years, I feel your pain and we are working as hard as we can to make progress on these orders.

And just remember, we can't even play Cyberpunk 2077 without DLSS ON and RT turned OFF.

View attachment 20284

I appreciate this. I appreciate your hard work and your sacrifices. Honestly do. As someone who is working around the clock to bring service to customers, I feel your pain and understand your circumstances.

I/We understand there are stock issues. I/we understand the hardship. Although we sound like petulant children sometimes, we are not. We are just as in limbo as you are.

The problem is, as far as the general consensus goes, we believe that PCS is not getting ASUS Strix cards at all. This is fuelled by lack of stock or delivery timeframe information. And as much as we appreciate you reaching out to us, my understanding is that the general consensus is correct. Unless stated otherwise, we could be waiting indefinitely..

 

[Smoggyuk]

I appreciate this. I appreciate your hard work and your sacrifices. Honestly do. As someone who is working around the clock to bring service to customers, I feel your pain and understand your circumstances.

I/We understand there are stock issues. I/we understand the hardship. Although we sound like petulant children sometimes, we are not. We are just as in limbo as you are.

The problem is, as far as the general consensus goes, we believe that PCS is not getting ASUS Strix cards at all. This is fuelled by lack of stock or delivery timeframe information. And as much as we appreciate you reaching out to us, my understanding is that the general consensus is correct. Unless stated otherwise, we could be waiting indefinitely..

Cracking response and thank you for your support.

The ASUS Strix variant is in a bad place, a very bad place. BUT! it is again difficult to tell what the future holds for stock on this card.
We are currently in need of 446 units with 0 marked as available and in stock, the supplier update sheet also shows nothing.

But in the past we have seen suppliers update the docket and 500 units turn up within a week, it's strange and why ETA's just are not possible at this time.

Again vague and complete guesswork from me, but my experience hopefully provides some light to how rapidly things can change.

 

[AlbiGd]

Here are some pictures! I'm still waiting for the new desk, then I can plug in the other monitor too.

 

[Rakk]

@Illidanstormraging I deleted your post because it was off topic, you can start a new thread asking about the CPU you've ordered though

 

[SgtSprog]

Can I use this opportunity to thank all the great and helpful posts on this thread and the moderators and PCS staff members who took the time and trouble to help and advise me.

This morning my system was delivered after 20 days, after being advised to find a GPU from another source if it was possible – thankfully I found one in my budget that arrived yesterday and fitted it this afternoon after watching a couple of YouTube videos – it was pretty straight forward.

I would never have thought of doing this, but I am so glad I took the plunge! it is fantastic, and the speed and power is breath-taking.

Given the global problem in tracking down GPU’s I’m sure it won’t be easy to do this for everyone, but I would encourage anyone to try if they are getting frustrated with the lead time.

After removing my GPU from the order, it took less than a week to come so I hope this post helps someone.

 

[SpyderTracks]

Can I use this opportunity to thank all the great and helpful posts on this thread and the moderators and PCS staff members who took the time and trouble to help and advise me.

This morning my system was delivered after 20 days, after being advised to find a GPU from another source if it was possible – thankfully I found one in my budget that arrived yesterday and fitted it this afternoon after watching a couple of YouTube videos – it was pretty straight forward.

I would never have thought of doing this, but I am so glad I took the plunge! it is fantastic, and the speed and power is breath-taking.

Given the global problem in tracking down GPU’s I’m sure it won’t be easy to do this for everyone, but I would encourage anyone to try if they are getting frustrated with the lead time.

After removing my GPU from the order, it took less than a week to come so I hope this post helps someone.


View attachment 20289

That is a lovely setup! Beautiful!

 

[DanielEvans59]

Nice update from ghost
But I ordered a ASUS strix 3080 my question is, if 500 of these cards became available tomorrow who would benefit from this
I placed my order on November 18th
Would I receive my order
Or would people who have ordered before me for the standard 3080 be given the chance to upgrade there card?

 

[Lukemondo]

Nice update from ghost
But I ordered a ASUS strix 3080 my question is, if 500 of these cards became available tomorrow who would benefit from this
I placed my order on November 18th
Would I receive my order
Or would people who have ordered before me for the standard 3080 be given the chance to upgrade there card?

I believe what would happen is the 500 would be assigned to whoever had order a ASUS strix 3080, then any left over would be put in stock for any new orders or given to anyone who decided to swap after they had received the cards.

So for example is they got a shipment of 500 ASUS Strix 3080s and they had 450 orders to fulfil all 450 orders would get there’s (assuming all other parts are in stock for those orders) the remaining 50 would be left in stock to complete and new orders (unless PCS went out of their way to contact anyone who had downgraded from a ASUS Strix or decided to contact the people waiting for a standard 3080 to see if any would want to pay for the upgrade).

This is how I believe they handle orders but if anyone knows for definite please correct me!

 

[Martinr36]

I believe what would happen is the 500 would be assigned to whoever had order a ASUS strix 3080, then any left over would be put in stock for any new orders or given to anyone who decided to swap after they had received the cards.

So for example is they got a shipment of 500 ASUS Strix 3080s and they had 450 orders to fulfil all 450 orders would get there’s (assuming all other parts are in stock for those orders) the remaining 50 would be left in stock to complete and new orders (unless PCS went out of their way to contact anyone who had downgraded from a ASUS Strix or decided to contact the people waiting for a standard 3080 to see if any would want to pay for the upgrade).

This is how I believe they handle orders but if anyone knows for definite please correct me!

That's how i would expect it to work as well

 

[Smoggyuk]

Nice update from ghost
But I ordered a ASUS strix 3080 my question is, if 500 of these cards became available tomorrow who would benefit from this
I placed my order on November 18th
Would I receive my order
Or would people who have ordered before me for the standard 3080 be given the chance to upgrade there card?

Well...

466 orders awaiting a STRIX 3080, if 500 turn up we have 34 left over?

These cards are allocated per position in the build queue. If someone had selected the standard 3080 and made the switch to a STRIX knowing these are in stock they will be entitled to one first. This is based off of current wait time and position in the build queue.

We do not have a build queue specifically for each card variant. But we will never give a standard 3080 customer a STRIX as a substitute.

it is easy to forget that we don’t just have 3000 orders to consider, we have servers, office computers, miniPCs, AIOs and laptops... and let’s not forget liquid series!

edit: just remember we do not operate as a component reseller, it is easy to make this unfair comparison, not saying that you have done but I thought it was worth noting.

for example one of our competitors can just sell you the card as a standalone item, they only have to measure that specific item and it’s stock level, they factor in order date and length of time waiting and dispatch it accordingly.

PCSpecialist do not have this luxury, we have to do it based off of the entire build queue including all areas of production.

As an example you could have a customer who has been waiting 40 working days with a standard 3080, it hasn’t shown up, they are informed that the STRIX has arrived, you could be someone who has ordered the STRIX and waited 25 working days and theoretically could have a viable build ready to go, but we would always give priority to the oldest order if they wish to make a change.

 

[Lukemondo]

Well...

466 orders awaiting a STRIX 3080, if 500 turn up we have 34 left over?

These cards are allocated per position in the build queue. If someone had selected the standard 3080 and made the switch to a STRIX knowing these are in stock they will be entitled to one first. This is based off of current wait time and position in the build queue.

We do not have a build queue specifically for each card variant. But we will never give a standard 3080 customer a STRIX as a substitute.

it is easy to forget that we don’t just have 3000 orders to consider, we have servers, office computers, miniPCs, AIOs and laptops... and let’s not forget liquid series!

Would someone be able to be in a queue for 3080 but have a notification for an ASUS Strix 3080 if they became available?

 

[Martinr36]

Well...

466 orders awaiting a STRIX 3080, if 500 turn up we have 34 left over?

These cards are allocated per position in the build queue. If someone had selected the standard 3080 and made the switch to a STRIX knowing these are in stock they will be entitled to one first. This is based off of current wait time and position in the build queue.

We do not have a build queue specifically for each card variant. But we will never give a standard 3080 customer a STRIX as a substitute.

it is easy to forget that we don’t just have 3000 orders to consider, we have servers, office computers, miniPCs, AIOs and laptops... and let’s not forget liquid series!

@Ghosthud , that's something I get the impression that a lot of these folk don't really seem to understand, they seem to think that just because they have ordered the latest must have part that it means they come before joe bloggs who has ordered a complete system that costs the same if not less than that one single part

 

[Smoggyuk]

Would someone be able to be in a queue for 3080 but have a notification for an ASUS Strix 3080 if they became available?

I have personally done this for customers, all PCSpecialist staff have access to a stock alerts system, if you call or email and ask for a stock alert against a specific item we can drop you a follow up email or call for a heads up.

the effectiveness of this is of course down to the support agent, we have some lengthy wait times and outbound calls are rare, but a 1 minute email is no big deal.

 

[Smoggyuk]

@Ghosthud , that's something I get the impression that a lot of these folk don't really seem to understand, they seem to think that just because they have ordered the latest must have part that it means they come before joe bloggs who has ordered a complete system that costs the same if not less than that one single part

2020 has had a terrible side affect, I have seen a huge rise in entitlement.

We love people buying these crazy £6000 liquid series machines, they are awesome and to be in the presence of the hardware is a blessing.

but at the same time, we give the same attention in regards to the process to a £400 office miniPC, it may not peak our interest as much, but you are treated the exact same as the customer with the crazy gaming rig.

As a complaints handler the above distinction is brought up as some form of bargaining weight, news to the customer your order that has been in production for 10 working days that is £6000 isn’t getting built before the £400 machine that has been waiting for 25 working days!!

 

[KorPez]

Well...

466 orders awaiting a STRIX 3080, if 500 turn up we have 34 left over?

These cards are allocated per position in the build queue. If someone had selected the standard 3080 and made the switch to a STRIX knowing these are in stock they will be entitled to one first. This is based off of current wait time and position in the build queue.

We do not have a build queue specifically for each card variant. But we will never give a standard 3080 customer a STRIX as a substitute.

it is easy to forget that we don’t just have 3000 orders to consider, we have servers, office computers, miniPCs, AIOs and laptops... and let’s not forget liquid series!

edit: just remember we do not operate as a component reseller, it is easy to make this unfair comparison, not saying that you have done but I thought it was worth noting.

for example one of our competitors can just sell you the card as a standalone item, they only have to measure that specific item and it’s stock level, they factor in order date and length of time waiting and dispatch it accordingly.

PCSpecialist do not have this luxury, we have to do it based off of the entire build queue including all areas of production.

As an example you could have a customer who has been waiting 40 working days with a standard 3080, it hasn’t shown up, they are informed that the STRIX has arrived, you could be someone who has ordered the STRIX and waited 25 working days and theoretically could have a viable build ready to go, but we would always give priority to the oldest order if they wish to make a change.

Ghost, thanks again coming in between us mere mortals to give us some light and hope I do appreciate you taking the time (which I am very sure is way out of your office hours by now).

I know this is not a fair question but If I may, what would you say the realistic possibility of 500 cards turning up in the next week or two ?

 

[Smoggyuk]

Ghost, thanks again coming in between us mere mortals to give us some light and hope I do appreciate you taking the time (which I am very sure is way out of your office hours by now).

I know this is not a fair question but If I may, what would you say the realistic possibility of 500 cards turning up in the next week or two ?

No problem! I’m just rocking the 5 month old to sleep and killing time.

And I believe I am the mere mortal in this situation, I am rocking my EVGA 2060 Super still, I am hoping for a 3070 just after the new year.

As for your question, we are 8 working days away from final call for Christmas orders, this stock is without a doubt not showing up until at least after Christmas.

damn, 8 working days away.

 

[KorPez]

No problem! I’m just rocking the 5 month old to sleep and killing time.

And I believe I am the mere mortal in this situation, I am rocking my EVGA 2060 Super still, I am hoping for a 3070 just after the new year.

As for your question, we are 8 working days away from final call for Christmas orders, this stock is without a doubt not showing up until at least after Christmas.

damn, 8 working days away.

Oh wow. Best of luck there matey.
But I think I have you beat with my iMac 27 rocking a Radeon R9

Thanks for your honesty and transparency. I really do appreciate this level of communication after such a long time.
If you have seen my previous post, I was seriously considering cancelling my order and going with a different company just because of the clarity in regards to stock and possible wait times. Yes it may still not be clear with PCS but at least I know where I stand now which gives me a bit more will power to wait a bit longer.

Thank you.

 

[AgentCooper]

No problem! I’m just rocking the 5 month old to sleep and killing time.

And I believe I am the mere mortal in this situation, I am rocking my EVGA 2060 Super still, I am hoping for a 3070 just after the new year.

As for your question, we are 8 working days away from final call for Christmas orders, this stock is without a doubt not showing up until at least after Christmas.

damn, 8 working days away.

As one of the fortunate few who managed to bag a 3070 Founder’s Edition on release day, I can tell you it’ll be worth the wait when you finally get one. I’m grinning every time I boot up my system 🙂👍

 

[Smoggyuk]

Oh wow. Best of luck there matey.
But I think I have you beat with my iMac 27 rocking a Radeon R9

Thanks for your honesty and transparency. I really do appreciate this level of communication after such a long time.
If you have seen my previous post, I was seriously considering cancelling my order and going with a different company just because of the clarity in regards to stock and possible wait times. Yes it may still not be clear with PCS but at least I know where I stand now which gives me a bit more will power to wait a bit longer.

Thank you.

Cheers, ok you win!

I have taken a quick look and I can understand how you feel about the situation. Not knowing is the hardest part, we can’t become complacent as a company and it is why I would rather pop in now and then to discuss any concerns.

all I can say is do what you need to do for your own personal situation, we can’t stop you from cancelling and if you find something elsewhere with a better promise it is worth considering!

Only thing I question is after sales and warranty support, I have worked for all manner of companies and I believe that we provide the best support, COVID has took our edge off but we will regain lost ground soon.

As one of the fortunate few who managed to bag a 3070 Founder’s Edition on release day, I can tell you it’ll be worth the wait when you finally get one. I’m grinning every time I boot up my system 🙂👍

Wow, I’m a sucker for the minimalist design of the FE, jealousy would be an understatement!