Imagine two people, let's call them Bill and Ted. Both ordered the same build on the same day.
Bill constantly calls PCS and rails because he's given conflicting information each time he calls. He gets himself all worked up insisting that he needs to know where he is in the queue. Bill is angry that he's not getting the customer service he thinks he should be.
Ted appreciates that these are extraordinary times and that there is a huge demand for the parts he's ordered. He's not happy that he has to wait so long but realises that his PC will be built as fast as it can be. Ted has no need of customer service because he knows things are moving as fast as they can and that there is nothing he can do to make them move any faster.
Bill and Ted's PCs are built and shipped on the same day.
Pay for fast track? Did that on my other build was built in a day dispatched today.I'm upset because I think I'm the only person in the world with a 3080/90 that doesn't have a rig to use it aha. Still in pre-production 🙃