Hi,
I got my new PC on Friday, and have been getting brief but frequent black screens. These occur mostly when in games, however have occured on a few occasions when just using Chrome. The blackscreens can occur anywhere from a couple of minutes apart to not getting one for an hour or more.
When they happen, the screen goes black for around a second before coming back on, with the monitor informing me of the resolution, like the monitor has lost signal from the GPU. Audio to my headphones remains throughout.
When playing in VR (using Oculus link and an Oculus Quest 1), the display to the Headset was uninterrupted, however the monitor display was flickering constantly, failing to display the game for any longer than 10 seconds before going black for a second then coming back on.
I have updated motherboard chipset drivers from the AMD website, and have done a number of graphics driver udpates and reinstalls, including uninstalling using DDU and installing as recommended in this recent thread who seems to have a similar problem to me (https://www.pcspecialist.co.uk/foru...screen-then-back-to-normal.78731/#post-571935).
I have tested all 3 display ports on the GPU, and both display ports on the monitor, with no change.
Monitor is a Gigabyte G34WQC. PC specs and log files are included below.
Any help or advice would be greatly appreciated.
Thank you.
Case
CORSAIR iCUE 465X RGB GAMING CASE
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® STRIX B550-F GAMING (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100x Hydro Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
www.dropbox.com
www.dropbox.com
I got my new PC on Friday, and have been getting brief but frequent black screens. These occur mostly when in games, however have occured on a few occasions when just using Chrome. The blackscreens can occur anywhere from a couple of minutes apart to not getting one for an hour or more.
When they happen, the screen goes black for around a second before coming back on, with the monitor informing me of the resolution, like the monitor has lost signal from the GPU. Audio to my headphones remains throughout.
When playing in VR (using Oculus link and an Oculus Quest 1), the display to the Headset was uninterrupted, however the monitor display was flickering constantly, failing to display the game for any longer than 10 seconds before going black for a second then coming back on.
I have updated motherboard chipset drivers from the AMD website, and have done a number of graphics driver udpates and reinstalls, including uninstalling using DDU and installing as recommended in this recent thread who seems to have a similar problem to me (https://www.pcspecialist.co.uk/foru...screen-then-back-to-normal.78731/#post-571935).
I have tested all 3 display ports on the GPU, and both display ports on the monitor, with no change.
Monitor is a Gigabyte G34WQC. PC specs and log files are included below.
Any help or advice would be greatly appreciated.
Thank you.
Case
CORSAIR iCUE 465X RGB GAMING CASE
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® STRIX B550-F GAMING (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100x Hydro Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Dropbox
www.dropbox.com
Dropbox
www.dropbox.com
