Hello again! (again from my old laptop which seems more reliable)
So, just a quick catch up. My previous issues with the Recoil II and sudden power loss were resolved via RMA where they ended up replacing my motherboard and power cable because of a power delivery issue and cable burn out. I have had the laptop back for about a month with no issues... until the other day...
SO! About 3 days ago, for seemingly no reason, my Recoil II began to throw me a new problem.
A basic description is, I will be doing some fairly standard, I.e. browsing on firefox, deciding if I want to play a game on steam, watching a youtube video, or even idling on the desktop having not even opened a program. It can happen at seemingly any moment from 30 seconds after turning on, to about 12 hours uptime with no obvious trigger. It has happened 20+ times in the last 48 hours.
There is a short stutter and the screen will go black, the screen will flash on and off (black) intermittently every 5 - 10 seconds, sometimes I might catch a glimpse of my mouse in the middle of the screen. this goes on for anything from 30 seconds to a couple of minutes and the results in a BSOD (or it gets stuck in a loop of trying to use the display and I end up holding the power button to power it down). It's similar to if you were to plug it into a monitor or TV, and it flickers for a second as it works it out before displaying anything.
the BSOD Stop Code given is: VIDEO_TDR_FAILURE. What Failed: igdkmd64.sys
I have done a google of this and followed the solutions given by other people which haven't helped.
I have tried a system restore which didn't work and failed, to any previous point I had.
I tried updating the drivers for both Intel and Nvidia cards. Didn't work.
I then ended up wiping the laptop completely and reinstalling Windows 10, didn't work. (I think it auto downloaded drivers for everything)
I've gone via safemode and installed the latest drivers from Intels website, which didn't work.
I have tried untinstalling/removing any Intel software that has anything to do with graphics/display managament as well as drivers. Didn't help.
The only thing that has changed on my system prior to this starting was the intel control panel updated itself. - but again hasn't affected the other halves Recoil II...
So far the only solution where this doesn't seem to reoccur over a small time period is to disable the intel graphics 630 via device manager, but that isn't really a permanent solution because then I lose basic functionality like the ability to change screen resolution.
So, any ideas?
So, just a quick catch up. My previous issues with the Recoil II and sudden power loss were resolved via RMA where they ended up replacing my motherboard and power cable because of a power delivery issue and cable burn out. I have had the laptop back for about a month with no issues... until the other day...
SO! About 3 days ago, for seemingly no reason, my Recoil II began to throw me a new problem.
A basic description is, I will be doing some fairly standard, I.e. browsing on firefox, deciding if I want to play a game on steam, watching a youtube video, or even idling on the desktop having not even opened a program. It can happen at seemingly any moment from 30 seconds after turning on, to about 12 hours uptime with no obvious trigger. It has happened 20+ times in the last 48 hours.
There is a short stutter and the screen will go black, the screen will flash on and off (black) intermittently every 5 - 10 seconds, sometimes I might catch a glimpse of my mouse in the middle of the screen. this goes on for anything from 30 seconds to a couple of minutes and the results in a BSOD (or it gets stuck in a loop of trying to use the display and I end up holding the power button to power it down). It's similar to if you were to plug it into a monitor or TV, and it flickers for a second as it works it out before displaying anything.
the BSOD Stop Code given is: VIDEO_TDR_FAILURE. What Failed: igdkmd64.sys
I have done a google of this and followed the solutions given by other people which haven't helped.
I have tried a system restore which didn't work and failed, to any previous point I had.
I tried updating the drivers for both Intel and Nvidia cards. Didn't work.
I then ended up wiping the laptop completely and reinstalling Windows 10, didn't work. (I think it auto downloaded drivers for everything)
I've gone via safemode and installed the latest drivers from Intels website, which didn't work.
I have tried untinstalling/removing any Intel software that has anything to do with graphics/display managament as well as drivers. Didn't help.
The only thing that has changed on my system prior to this starting was the intel control panel updated itself. - but again hasn't affected the other halves Recoil II...
So far the only solution where this doesn't seem to reoccur over a small time period is to disable the intel graphics 630 via device manager, but that isn't really a permanent solution because then I lose basic functionality like the ability to change screen resolution.
So, any ideas?
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