Recoil GPU Dead?

[Greenman]

Been having a couple of BSOD's the last 2 days, referencing "VIDEO DXDIAG_FATAL_ERROR" Tried an older driver and that seemed to work for a little bit but it crashed again just recently. Now I can't find any trace of the GPU.

Since restarting, I can't find that at all. Can't use geforce drivers either as it can't find compatible hardware.

 

[Greenman]

So it appears to be related to the following error:

Display driver nvlddmkm stopped responding and has successfully recovered.

It happens at a random time when playing games. Will just black out, forcing me to close it via task manager. The system will then default to the intel integrated graphics until a restart. Tried clean installing a couple of different drivers (Fully uninstalling first) to no avail. Not sure what else to try.

 

[Greenman]

So I've managed to get things stable again I think. No errors or BSOD's for a while now. Basically just did a total uninstal of both drivers and installed the latest ones. However, now having some performance issues. Just not running as well as it used to GPU wise. Attached a GPU-Z screenshot and wondering if it's to do with the power perfcap. Could it be an issue with the power brick? And from what info I can find online, those speeds seem higher than what they should be.

 

[ubuysa]

So I've managed to get things stable again I think. No errors or BSOD's for a while now. Basically just did a total uninstal of both drivers and installed the latest ones. However, now having some performance issues. Just not running as well as it used to GPU wise. Attached a GPU-Z screenshot and wondering if it's to do with the power perfcap. Could it be an issue with the power brick? And from what info I can find online, those speeds seem higher than what they should be.

The best way to completely uninstall older drivers is to use DDU and then reboot, Windows will install a basic driver but that's ok, you then install the latest driver over the top of that.

Before suspecting hardware it's really necessary to do a fully clean install of Windows (deleting all old system partitions) allowing Windows Update to install all drivers. Once no more updates are found install the latest Nvidia driver. If you get either performance problems or BSODs then it will most likely be hardware.

 

[Greenman]

The best way to completely uninstall older drivers is to use DDU and then reboot, Windows will install a basic driver but that's ok, you then install the latest driver over the top of that.

Before suspecting hardware it's really necessary to do a fully clean install of Windows (deleting all old system partitions) allowing Windows Update to install all drivers. Once no more updates are found install the latest Nvidia driver. If you get either performance problems or BSODs then it will most likely be hardware.

Yes, that's how I got them stable. Used DDU on both nVidia and Intel drivers. I think it's solved the first problem, just not sure now why the performance doesn't seem to be as good.

This actually all started after a bad windows update. Did the usual thing of restarting with the % total and then it couldn't get further than the BIOS. Tried a lot of things (Repair, boot from a USB stick etc.) and eventually Windows itself managed to roll back the update. I wonder if the OS is damaged somehow.

I haven't had to install an OS in a while. I'm guessing it'll wipe all the data on the machine as well?

Cheers.

 

[ubuysa]

Yes, that's how I got them stable. Used DDU on both nVidia and Intel drivers. I think it's solved the first problem, just not sure now why the performance doesn't seem to be as good.

This actually all started after a bad windows update. Did the usual thing of restarting with the % total and then it couldn't get further than the BIOS. Tried a lot of things (Repair, boot from a USB stick etc.) and eventually Windows itself managed to roll back the update. I wonder if the OS is damaged somehow.

I haven't had to install an OS in a while. I'm guessing it'll wipe all the data on the machine as well?

Cheers.

In that case I would do a clean install. A failed update could easily have left your system in an unstable condition.

 

[Greenman]

In that case I would do a clean install. A failed update could easily have left your system in an unstable condition.

Tried that. Still getting the same report in Gpu-Z but now it seems normal performance wise. Tried a lighter game and it was a solid 60fps the whole time. Was dipping below 30 at times before I reinstalled Windows. Will try some heavier games once they download but hopefully should be good. Gpu load was only around 60% the entire time.

Installed the OS on the wrong SSD though which is a bit annoying >.<

Does anyone know the boost speeds of the mobile 2070? All I can find is the core speed on notebookcheck,

Core Speed

1215 - 1440 (Boost) MHz

GPU Clock for me is hitting 1800mhz and memory 1750.2mhz. Not really concerned anymore about the Pwr Perfcap thing (If it's performing fine it's irrelevant I guess), but curious if the 2 are related.

 

[SpyderTracks]

Tried that. Still getting the same report in Gpu-Z but now it seems normal performance wise. Tried a lighter game and it was a solid 60fps the whole time. Was dipping below 30 at times before I reinstalled Windows. Will try some heavier games once they download but hopefully should be good. Gpu load was only around 60% the entire time.

Installed the OS on the wrong SSD though which is a bit annoying >.<

Does anyone know the boost speeds of the mobile 2070? All I can find is the core speed on notebookcheck,

Core Speed

1215 - 1440 (Boost) MHz

GPU Clock for me is hitting 1800mhz and memory 1750.2mhz. Not really concerned anymore about the Pwr Perfcap thing (If it's performing fine it's irrelevant I guess), but curious if the 2 are related.

Yeah, those speeds look about right, another listing here:

NVIDIA GeForce RTX 2070 Mobile Specs

NVIDIA TU106, 1440 MHz, 2304 Cores, 144 TMUs, 64 ROPs, 8192 MB GDDR6, 1750 MHz, 256 bit

www.techpowerup.com

 

[Greenman]

So a clean install of windows did work for a little while but the issue has sprung up again recently. Anything else I can try?

 

[SpyderTracks]

So a clean install of windows did work for a little while but the issue has sprung up again recently. Anything else I can try?

I would contact PCS.

 

[Greenman]

I would contact PCS.

Looking increasingly likely. Just wanted to avoid another RMA.

Ah well.

 

[SpyderTracks]

Looking increasingly likely. Just wanted to avoid another RMA.

Ah well.

What I’m wondering is they may have a BIOS update rather than having to send it back for RMA.

 

[Greenman]

What I’m wondering is they may have a BIOS update rather than having to send it back for RMA.

Would be helpful. Not had much luck with this machine with around 3 months of total RMA time. Getting a lot of use out of the extra warranty at least.

 

[SpyderTracks]

Would be helpful. Not had much luck with this machine with around 3 months of total RMA time. Getting a lot of use out of the extra warranty at least.

Yeah, less than ideal to say the least.

The symptoms are odd, and we’ve actually had a few reports of very similar symptoms over the past couple of months. The fact the card disappears and comes back on reboot is what makes me think it’s more a BIOS conflict with the drivers.

 

[Greenman]

Bump.

This was manageable for a while, but it was obviously indicative of a hardware issue. The BSOD's ramped up again recently and now I've got a flickering screen issue which I have had before. In that instance, it was an RMA and a motherboard replacement.

RMA #4 coming up. Looking like it'll be motherboard #4 as well. Am I just really unlucky or are these particular systems flawed? Really regret not going for another Clevo at this point. Due to the time of year I think it might be another lengthy return as well.

Can't fault the support from PCs so far but yeah, this is one very unreliable system. The extended warranty at this point isn't looking like it'll be long enough

 

[Martinr36]

RMA #4? Crikey. I think, given the constant issues here, you'd be within your rights to be asking for either a new laptop or a different laptop of comparable value.

I will say that I have no personal knowledge of this area of things, just that, if I was in your shoes, I'd be wanting a permanent solution. No clue how consumer rights etc work on this but an RMA #4 points to there being a major flaw in your laptop somewhere

I would have thought that RMA #4 would be not fit for purpose for which it was sold..............

 

[Greenman]

Yeah, 2 of the past 4 have had the exact same symptom of flickering screen as well. But other than that, the motherboard is both CPU and GPU so hard to pinpoint the exact point of failure.

This is my 3rd laptop from PCSpec going back to 2011, 2 RMA's total with those (The same 1 in both cases). So this one definitely stands out. Someone posted it a while ago, but there's a way to see which machines are based on which barebones (Clevo etc.) If there's a comparable one based on Clevo, it might be worth investigating.

 

[SpyderTracks]

Yeah, 2 of the past 4 have had the exact same symptom of flickering screen as well. But other than that, the motherboard is both CPU and GPU so hard to pinpoint the exact point of failure.

This is my 3rd laptop from PCSpec going back to 2011, 2 RMA's total with those (The same 1 in both cases). So this one definitely stands out. Someone posted it a while ago, but there's a way to see which machines are based on which barebones (Clevo etc.) If there's a comparable one based on Clevo, it might be worth investigating.

What was the chassis size and GPU?

 

[Greenman]

What was the chassis size and GPU?

It's a Recoil III 17.3". RTX 2070 (Non super or max-q)

 

[barlew]

@Greenman I had a very similar experience to you with my old Vortex. When I got to RMA 4 (or 5 I forget) either way it was 3 RMA's for the same fault which re-occurred again I asked for a full refund or a brand new replacement laptop of equal value and specification. Very quickly they gave me a choice of the two. Get in touch with the complaints department.