Realtek HD Audio Driver Issue

A

AshiroKun

Member
I was looking to get realtek audio manager on my laptop and ended up following multiple videos which caused my sound to stop working...

I did not create a restore point before doing any of this and I tried multiple realtek HD audio drivers and they aren't doing any sounds. I do not remember the actual version that was on the laptop and I tried to use the disc that was given with the laptop. I also tried to use the technical support download page on the PCSpecialist website.

All of the things I have tried has failed.

I don't know what to do... Can someone please help me?

I just want to get realtek hd audio driver back on the laptop with the sounds working.
 
D

DarkPaladin

Enthusiast
- Create a restore point
- Download DDU then boot into safe mode
- Select Audio
- Realtek
- Clean and reinstall
- Enter windows normally and check for updates
- Windows should search for the Realtek Drivers for you

Or you could go to device manager and deleting the Realtek driver from there if you're not 100% sure or comfortable with the first steps

Alternatively, you could follow the first 4 steps and instead type in your chassiz name (usually a sticker underneath your laptop) in Google to see if the vendor offers drivers specifically for your laptop. I know clevo does that for the majority (if not then all) of their laptop chassiz which PCSpecialist tend to use for most of their laptops.

If you're not comfortable with any of these suggestions, it might even be worth just calling PCSpecialist on the phone and explaining the situation to them. They're usually pretty knowledgeable and help guide you step by step in real time.
 
Last edited:
A

AshiroKun

Member
DarkPaladin said:
- Create a restore point
- Download DDU then boot into safe mode
- Select Audio
- Realtek
- Clean and reinstall
- Enter windows normally and check for updates
- Windows should search for the Realtek Drivers for you

Or you could go to device manager and deleting the Realtek driver from there if you're not 100% sure or comfortable with the first steps

Alternatively, you could follow the first 4 steps and instead type in your chassiz name (usually a sticker underneath your laptop) in Google to see if the vendor offers drivers specifically for your laptop. I know clevo does that for the majority (if not then all) of their laptop chassiz which PCSpecialist tend to use for most of their laptops.

If you're not comfortable with any of these suggestions, it might even be worth just calling PCSpecialist on the phone and explaining the situation to them. They're usually pretty knowledgeable and help guide you step by step in real time.
Click to expand...
Okay, so last night I decided to reinstall windows onto the laptop which ended up fixing my realtek audio drivers issue.

However now my soundblaster cinema 6 has stopped working. When I open the software it says that the audio device could not be found.

I tried to use the dvd disc that was given with the laptop where I tried to do a preinstall from that disc which reinstalled soundblaster cinema 6 but that did not solve the situation.

Is there any way to fix this?
 
Bhuna50

Bhuna50

Author Level

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...
www.pcspecialist.co.uk www.pcspecialist.co.uk

In addition to posting your full specs, could you also post your model/chassis number from the label on the bottom of your laptop please.

Thanks.
 
A

AshiroKun

Member
Bhuna50 said:

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...
www.pcspecialist.co.uk www.pcspecialist.co.uk

In addition to posting your full specs, could you also post your model/chassis number from the label on the bottom of your laptop please.

Thanks.
Click to expand...
Chassis & Display
Optimus Series: 15.6" Matte Full HD 144Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2133MHz SODIMM DDR4 (1 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive
1TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (7,200rpm)
1st M.2 SSD Drive
128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Detachable Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language
MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 15 to 17 working days
Promotional Item
Get Rainbow Six Siege: Gold Edition with select NVIDIA GeForce RTX GPUs!
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Model: NH5x_7xDCx_DDx
Clevo
NH55DD

Here you go.
 
A

AshiroKun

Member
image_2021-04-24_032908.png


This is the issue I am having now. I would like to fix this if possible because I enjoyed using the features that this had.
 
C

ColEyt

Gold Level Poster
Can you open Windows Explorer, under the view option set it to display "hidden files" then navigate to the following location

C:\ProgramData\Creative\SoftwareLock

And post an image of the Files included there.

Also when you reinstalled Windows, did you just allow windows update to install the Realtek drivers, or did you get them from elsewhere and if so where.

The reason I am asking this is that standard Realtek drivers (even those from the Realtek site) don't always include the required DLL files to allow sound blaster cinema to work.
 
A

AshiroKun

Member
ColEyt said:
Can you open Windows Explorer, under the view option set it to display "hidden files" then navigate to the following location

C:\ProgramData\Creative\SoftwareLock

And post an image of the Files included there.

Also when you reinstalled Windows, did you just allow windows update to install the Realtek drivers, or did you get them from elsewhere and if so where.

The reason I am asking this is that standard Realtek drivers (even those from the Realtek site) don't always include the required DLL files to allow sound blaster cinema to work.
Click to expand...
I tried to do that but there was no "Creative" folder.
 
C

ColEyt

Gold Level Poster
AshiroKun said:
I tried to do that but there was no "Creative" folder.
Click to expand...
aha that's why the software wouldn't work then. Happy that everything is sorted now after you installed the drivers recommended by Bhuna50.

Sorry can't help with the microphone issue, as I don't run that piece of software
 
A

AshiroKun

Member
ColEyt said:
aha that's why the software wouldn't work then. Happy that everything is sorted now after you installed the drivers recommended by Bhuna50.

Sorry can't help with the microphone issue, as I don't run that piece of software
Click to expand...
Yeah it works now thanks for the help!

Its a shame that the microphone isn't working tbh.
 
Bhuna50

Bhuna50

Author Level
i dont know sorry as dont have it - just trying to think through why it might be missing a feature (microphone).

Is your microphone spotted by Windows ok still?
 
A

AshiroKun

Member
Bhuna50 said:
i dont know sorry as dont have it - just trying to think through why it might be missing a feature (microphone).

Is your microphone spotted by Windows ok still?
Click to expand...
Yeah microphone is detected and everything. It was there before but it seemed to have gone with the new installation. It's fine though, Thanks for the help.
 
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