Random reboots, troubleshooting advice?

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chrbuc805

Active member
Hi All
Looking for some troubleshooting advice please.

PC has been randomly locking up and rebooting, has been happening with more frequency recently, was 2-3 a week now 1-2 a day.

As far as a I can recall it only seems to happen when I'm not gaming.

I can't recreate the issue seems completely random, usually mouse freezes and after 5-10secs it reboots, occasionally I have to hit the reset button.

Before I go down the route of fresh Windows install (I keep most apps on different drives to OS), was wondering if there are logs etc I could check?

Thanks
 
SpyderTracks

SpyderTracks

We love you Ukraine
chrbuc805 said:
Hi All
Looking for some troubleshooting advice please.

PC has been randomly locking up and rebooting, has been happening with more frequency recently, was 2-3 a week now 1-2 a day.

As far as a I can recall it only seems to happen when I'm not gaming.

I can't recreate the issue seems completely random, usually mouse freezes and after 5-10secs it reboots, occasionally I have to hit the reset button.

Before I go down the route of fresh Windows install (I keep most apps on different drives to OS), was wondering if there are logs etc I could check?

Thanks
Click to expand...
Is this a pcspecialist system? could you post your full specs from the order page?
 
C

chrbuc805

Active member
Hey Spyder, it is, with some of your input :)

Case
COOLERMASTER MASTERCASE H500 ARGB GAMING CASE
Processor (CPU)
AMD Ryzen 5 3600X Six Core CPU (3.8GHz-4.4GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP, LHR
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Processor Cooling
Corsair H100i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Win10 Home

added a 1TB m.2 & 2TB HDD
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Assuming it's the system mentioned in this thread, you could try looking in Windows Event Viewer to see if anything logged in relation to the shutdown. This guide will help you.

See if anything was logged around the time of your restarts and see if it's linked to a particular process or application.
 
C

chrbuc805

Active member
IRLRobinS said:
Assuming it's the system mentioned in this thread, you could try looking in Windows Event Viewer to see if anything logged in relation to the shutdown. This guide will help you.

See if anything was logged around the time of your restarts and see if it's linked to a particular process or application.
Click to expand...
thats the system, will take a look at the link
 
C

chrbuc805

Active member
SpyderTracks said:
I would start by manually installing the latest chipset driver, windows can often install the incorrect version:


Can you upload a screenshot of your windows update page?
Click to expand...
pretty sure i installed the chipset drivers manually but will take a look.
Noticed a service that seemed to be occurring around the crash which was iomap64.sys which seems to be related to ASUS AI suite so i've uninstalled that.

Screenshot 2022-03-17 233548.jpg
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
chrbuc805 said:
pretty sure i installed the chipset drivers manually but will take a look.
Noticed a service that seemed to be occurring around the crash which was iomap64.sys which seems to be related to ASUS AI suite so i've uninstalled that.

View attachment 32784
Click to expand...
You've got a few updates to install, including drivers under the "View optional updates" link.
 
C

chrbuc805

Active member
IRLRobinS said:
You've got a few updates to install, including drivers under the "View optional updates" link.
Click to expand...
True but unlikely the below are going to save the day, but won't rule it out.

I've updated the chipset drivers now as they were very out of date and removed AI suite, i'll get the windows update done and see how it goes.

Screenshot 2022-03-17 234927.jpg
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
SpyderTracks said:
I would fully uninstall Razer software, it's known to cause BSODS
Click to expand...
Razer’s Synapse doesn’t have a great rep alright, but you should still install the drivers for your keyboard, mouse etc.

Worse case if you need Synapse to set up profiles, settings for your devices, at least set it not to run at startup and only run it when you need to.
 
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