RAM Issue

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PaulScott670

Bronze Level Poster
One of my RAM sticks is longer being detected on my 3 month old PC. But the RGB lightning still works. I've swapped the sticks in different slots and 1 of the sticks still doesn't work.

I'm assuming one of my sticks is faulty?

System spec below -

Case
CORSAIR iCUE 5000T RGB MID TOWER GAMING CASE
Promotional Item
Whilst stocks last, get a Corsair Peripheral Bundle with every iCUE system! [UK Layout]
Processor (CPU)
Intel® Core™ i9 24-Core Processor i9-13900K (Up to 5.8GHz) 36MB Cache
Motherboard
ASUS® ROG MAXIMUS Z790 HERO (DDR5, LGA1700, USB 3.2, PCIe 5.0) - ARGB Ready
Memory (RAM)
32GB Corsair DOMINATOR PLATINUM RGB DDR5 5600MHz (2 x 16GB)
Graphics Card
24GB ASUS TUF GEFORCE RTX 4090 OC EDITION - HDMI, DP
1st M.2 SSD Drive
4TB CORSAIR MP600 PRO NVMe PCIe M.2 SSD (up to 7000 MB/R, 6850 MB/W)
1st M.2 SSD Drive
2TB CORSAIR FORCE MP600 NVMe PCIe M.2 SSD (up to 4950 MB/R, 4000 MB/W)
Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H150i ELITE LCD XT RGB CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
3 x Corsair LL120 RGB LED Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
 
ubuysa

ubuysa

The BSOD Doctor
Take out the good RAM stick and just insert the 'faulty' one. Will it boot? If not then that stick is definitely dead.
 
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PaulScott670

Bronze Level Poster
Yeah it didn’t boot with the suspected faulty one. If everything goes well later when my new ram arrives I’ll post here to confirm issue is resolved.
 
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PaulScott670

Bronze Level Poster
Hello again,

I got the ram and installed it. XMP1 profile is on. Yet my ram states it's only running at 4800mhz speed. Please help
 
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PaulScott670

Bronze Level Poster
It was set to 6000mhz. All of a sudden it's now posting with the correct memory and speed now. No idea what's going on but it seems to now be working.
 
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PaulScott670

Bronze Level Poster
Yeah. I still need to contact PCS regarding the faulty stick but I’ll do that tomorrow. This PC has stressed me out but I’m fixing the issues with everyone’s help 👍
 
SpyderTracks

SpyderTracks

We love you Ukraine
PaulScott670 said:
Happened late Saturday night. PCS are closed Sunday so I went and bought ram to test.
Click to expand...
Ah, ok, it’s worth raising an RMA now which you can do on your main PCS website account, specify that instead of a replacement kit, could you instead be reimbursed due to having to source a replacement kit as it happened outside of PCS hours and you needed it up and running ASAP.

They’d arrange collection of the faulty pair via DPD.

I can’t speak for PCS, but I’m sure they’d be ok with that, they’re very accommodating
 
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PaulScott670

Bronze Level Poster
SpyderTracks said:
Ah, ok, it’s worth raising an RMA now which you can do on your main PCS website account, specify that instead of a replacement kit, could you instead be reimbursed due to having to source a replacement kit as it happened outside of PCS hours and you needed it up and running ASAP.

They’d arrange collection of the faulty pair via DPD.

I can’t speak for PCS, but I’m sure they’d be ok with that, they’re very accommodating
Click to expand...

That's something I will definately ask tomorrow. Thanks again for the help and support :)
 
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