Problem with new pc

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Sebbyastian

Member
Just got a new pc from here (specs in image attached), and it has been freezing up while im playing games (video on google drive link below), I know it isn't built for gaming but I still feel like it should be able to run them quite easily with how good it is. I've updated the drivers and tired closing all background apps but it still seems to be freezing up. Don't think this should be happening with a pc of this caliber, so if anyone knows any fixes please let me know.

Video of it freezing: https://drive.google.com/file/d/1FyT00UeDZ7cpw4VCMGqtc8fR3ZbJzke8/view?usp=sharing
 

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Scoped Badger

Scoped Badger

Well-known member
Before we get into it, can you delete your windows key from your screenshot please? Just to be safe.

EDIT

Also, I need to request access to view the video, just FYI
 
Scoped Badger

Scoped Badger

Well-known member
You really should have got some advice before buying because those Intel chips are completely defective and not fit for purpose.

Intel 13th and 14th Gen confirmed defective

So there's been a lot of upset gathering steam on the inter webs with intermittent games crashes on Intel 13th and 14th gen. Workarounds range from underclocking to disabling ecores. BUT, there are a lot of people finding that simply disabling hyperthreading is a proper solution. The findings...
www.pcspecialist.co.uk www.pcspecialist.co.uk

Out of interest:

- Is it happening just in Fortnite or in other games as well?
- Is it always like that video shows? More random spikes of freezing/lag rather than the game crashing or permanently freezing?

The first thing I would do, regardless, is delete Norton 360 anti-virus. The built in Windows Security is more than god enough and Norton is known to cause issues.
 
S

Sebbyastian

Member
Scoped Badger said:
You really should have got some advice before buying because those Intel chips are completely defective and not fit for purpose.

Intel 13th and 14th Gen confirmed defective

So there's been a lot of upset gathering steam on the inter webs with intermittent games crashes on Intel 13th and 14th gen. Workarounds range from underclocking to disabling ecores. BUT, there are a lot of people finding that simply disabling hyperthreading is a proper solution. The findings...
www.pcspecialist.co.uk www.pcspecialist.co.uk

Out of interest:

- Is it happening just in Fortnite or in other games as well?
- Is it always like that video shows? More random spikes of freezing/lag rather than the game crashing or permanently freezing?

The first thing I would do, regardless, is delete Norton 360 anti-virus. The built in Windows Security is more than god enough and Norton is known to cause issues.
Click to expand...
Aww man, that sucks :/ at least i know to check in the future now.

It does happen on other games, i make roblox content on youtube and it freezes while im recording and premire pro seems to be running slowly ontop of that.

Yeah it is how the video shows, just random freeze spikes, my game never seems to crash it just freezes up.

Also ty for the advice, i shall uninstall Norton, ive heard a lot of bad things about it LOL
 
SpyderTracks

SpyderTracks

We love you Ukraine
Sebbyastian said:
Aww man, that sucks :/ at least i know to check in the future now.

It does happen on other games, i make roblox content on youtube and it freezes while im recording and premire pro seems to be running slowly ontop of that.

Yeah it is how the video shows, just random freeze spikes, my game never seems to crash it just freezes up.

Also ty for the advice, i shall uninstall Norton, ive heard a lot of bad things about it LOL
Click to expand...
When did you receive it?
 
T

TonyCarter

VALUED CONTRIBUTOR
How recently was it purchased?

If it was recent enough, you could cancel & return and go for a much more stable AMD system (although the new 9000 series CPUs come out later this week).

If you do go down this route, then please post your new config before you pull the trigger, as we'd probably recommend some other changes too (e.g. better/higher PSU, different SSD set-up for reliability/redundancy, lower level motherboard unless you're into overclocking).
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Sebbyastian said:
Ohh yeah i got it like a week ago, i shall return it!
Click to expand...
Then once you've got your cash back, have a good read of this and answer the questions it raises and get something specced

Please read before posting:- Collaboration of Helpful Hints

NB: These forums are not an official support channel. None of us work for PCS, we're all either customers or techies who just like to help out where possible. For any official support, you need to contact PCS directly either through your PCS account, or via the contact details on the main...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
Scoped Badger

Scoped Badger

Well-known member
Just as some general advice on Fortnite as well, always set your FPS to your monitor's refresh rate rather than leaving it on Unlimited.

Also play around with DX11 and DX12. One will be far more stable than the other and that video you posted looks like mine did when I was on the wrong one.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scoped Badger said:
Just as some general advice on Fortnite as well, always set your FPS to your monitor's refresh rate rather than leaving it on Unlimited.
Click to expand...
100% this is a must on any game, otherwise you get tearing and stuttering. That’s why we all pay the extra for VRR monitors with gsync and freesync
 
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