Primary SSD not recognized

[stefax]

Hello there!
I bought a PCS desktop on october in Italy with the following configuration:

Case
CASE PER GAMING MID TOWER CORSAIR iCUE 5000X RGB
Processore (CPU)
CPU AMD Ryzen 9 5950X 16 Core (3,4 GHz-4,9 GHz/CACHE da 72 MB/AM4)
Scheda madre
ASUS® CROSSHAIR VIII HERO WIFI (DDR4, PCIe 4.0, CrossFireX/SLI) - RGB-ready!
Memoria (RAM)
DDR4 Corsair VENGEANCE 3200 MHz 64 GB (4 da 16 GB)
Scheda grafica
NVIDIA GEFORCE RTX 3080 Ti da 12 GB - HDMI, DP, LHR
1o drive SSD M.2
SEAGATE FIRECUDA 530 GEN 4 1 TB NVMe PCIe (fino a 7300 MB/R, 6000 MB/W)
1o drive SSD M.2
PCS 2 TB PCIe SSD M.2 (fino a 3300 MB/R, 2900 MB/W)
Alimentatore
CORSAIR 1000 W RMx SERIES™ MODULARE 80 PLUS® GOLD, ULTRA SILENZIOSO
Cavo di alimentazione
1 cavo di alimentazione Europa 1,5 metri (tipo C13, diametro conduttore: 1,0 mm)
Raffreddamento processore
Dissipatore CPU Corsair iCUE H150i ELITE CAPELLIX RGB Hydro Series ad alte prestazioni
Pasta termica
PASTA TERMICA STANDARD PER UN RAFFREDDAMENTO SUFFICIENTE
Scheda audio
AUDIO ALTA DEFINIZIONE INTEGRATO A 6 CANALI (5.1) (DI SERIE)
Scheda di rete
PORTA LAN GIGABIT 10/100/1000
Opzioni USB/Thunderbolt
MIN. 2 PORTE USB 3.0 & 2 PORTE USB 2.0 @ PANNELLO SUL RETRO + MIN. 2 PORTE FRONTALI
Sistema operativo
Windows 11 Home 64-bit – incl. licenza singola [KUK-00003]
Antivirus
NESSUN SOFTWARE ANTIVIRUS
Browser
Microsoft® Edge
Garanzia
Garanzia Oro 3 anni (2 anni Ritiro e reso, 2 anni Ricambi, 3 anni Manodopera)

In the past couple of months I had a problem with the second M.2 SSD that occasionally did not get detected. Rebooting usually solved the issue. In the past weeks the problem seemed solved but yesterday morning it started not detecting the main SSD (the Firecuda). It took a couple of reboots to get it detected. During the work, the computer freezed, and in the next reboot cycle, the SSD was not there. It took about 10 minutes, and finally it booted up. Moreover, sometimes the DEL or F2 did not allow me to get in the BIOS: after some time waiting on the "Press F2..." message, just got a black screen.

As a first thing, I tried to flash the BIOS to see if it could help (I checked on the forums and apparently as long as you don't brick the MB is ok to do it). I was able to work without any problem up to this morning when the SSD is detected very rarely. At some point, it wanted me to run the windows recovery process. When this happens, if I get in the BIOS and switch to EZ mode, only the second SSD gets detected (and the 512GB SATA drive I don't basically use):

Edit: It detected the first SSD so I booted with an USB Stick into Linux. It does not detect any valid partition on the first drive:

Anything else I can try?

Thanks!

Stefano

 

[B4zookaw]

Sounds like the drive has failed, I’d contact PCS to get a replacement drive. It should be under warranty.

 

[stefax]

Sounds like the drive has failed, I’d contact PCS to get a replacement drive. It should be under warranty.

Thank you for your reply I already wrote them, I'll try to give them a ring tomorrow morning. Do you know if they usually send the replacement or if I have to send the PC?

Thanks!!

 

[B4zookaw]

They’ll just send a replacement. It’s quicker and cheaper for them to do this.

 

[stefax]

Thanks a lot @B4zookaw ! They asked me to try and install Windows on the orginal ssd: if windows failed to detect it (as it did), it was probably gone.

Then they asked me if I wanted to send the SSD or the whole PC. I have decided to send the SSD only, so now I installed an old samsung SSD in and at least I can work while I wait (as long as I can bear with its incredibly low transfer rate of about 400MB/s, I guess it's fine).

Thank you again!

 

[B4zookaw]

Fingers crossed the new drive is dispatched soon, should only a few days I imagine, should be something they have readily in stock