PC Won't Boot

[jester58th]

Hi everyone, my parents have a problem with their desktop.
I specced and ordered it for them from PCS about 5-6 years ago, possibly longer, (with help from 'you' on this forum) but it was through their account, which I can't access to get the complete spec.
It's very low spec as they just use it for email/WP/Web browsing etc (only integrated graphics)
I *think* I ordered an OS SSD and a storage HDD, but can't be sure.
Problem is, today they switched it on and it won't boot. Power is on and it posts (single beep), display shows PCS logo and "Press F2 or Del to access BIOS", but pressing them does nothing (keyboard seems to be working as there is a green power light on it).
I think the SSD has croaked, but it's just a guess (I can USE computers well enough, but am fairly useless if it's not basic software related).
Anyway, they're going to call someone out to look at it but, and I know it's a long shot, I thought I'd run it by the PCS Hive-Mind and see if anyone has any insights. (I don't expect miracles)

I'm pretty sure, whatever happens, I'll be back in a few days to spec and buy a new one for them

Thanks in advance for any help, and if there is any more info I can give just let me know and I'll try and help/remember

 

[Scott]

Should be able to get into the BIOS regardless of a drive failure. If it's not letting you in, it's possibly that the drive has cooked and the system is waiting on a response before taking you into the BIOS. One easy way to check is disconnect the SSD drive sata cable and then re-attempt accessing the BIOS etc.

Replacing the SSD will be straight forward enough, as will restoring windows, but anything lost to the drive may be properly lost unfortunately

 

[jester58th]

Should be able to get into the BIOS regardless of a drive failure. If it's not letting you in, it's possibly that the drive has cooked and the system is waiting on a response before taking you into the BIOS. One easy way to check is disconnect the SSD drive sata cable and then re-attempt accessing the BIOS etc.

Replacing the SSD will be straight forward enough, as will restoring windows, but anything lost to the drive may be properly lost unfortunately

Thanks Scott, for your time and reply.