PC won't boot after power outage, won't boot from USB either

F

Father Skodo Komodo

Member
Hi All,

Had a loss of power due to tripped switch the other day and haven't been able to boot my system since. When booting normally I get the screen where you can hit F2 to go to bios but after that empty black, then after a while blue screen.

I tried using the recovery USB supplied and with that I get a loading screen for about 3 minutes, then the PC shuts off and restarts, and back to that loading screen, repeat..

Seems not good :(

System specs below, if anyone has any ideas would be much appreciated.


CaseFRACTAL MESHIFY 2 COMPACT BLACK GAMING CASE (Window)
Processor (CPU)Intel® Core™ i3 Quad Core Processor i3-12100 (3.30GHz) 12MB Cache
MotherboardASUS® PRIME B660-PLUS D4 (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card6GB NVIDIA GEFORCE GTX 1660 SUPER - HDMI, DP - GeForce GTX VR Ready!
1st M.2 SSD Drive512GB PCS PCIe M.2 SSD (3300 MB/R, 2200 MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor CoolingPCS FrostFlow 80 V2 Series High Performance CPU Cooler
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT
Wireless Network CardWIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 11 Home 64 Bit - inc. Single Licence [KK3-00027]
down_right_arrow.gif
Operating System LanguageUS International/USA - US English Language
Windows Recovery MediaWindows 11 Multi-Language Recovery Image - Supplied on USB Drive
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
MonitorMSI 24" Optix G24C6 - 1920 x 1080, 1MS, 144Hz
Keyboard & MouseLOGITECH® K120 USB KEYBOARD
 
SpyderTracks

SpyderTracks

We love you Ukraine
Couple of things...

Firstly, do you use a surge protector on the PC?

Secondly, with the symptoms, you may actually be really lucky, either simply a corrupt windows which is really easy, or possible the main 512 drive got fried.

But the fact it's giving you BIOS options and display is actually a very good sign.

Plus, I'm right in thinking this system isn't that old?

Firstly, if you go into the BIOS, is it showing your 512Gb boot drive in the boot options?

If it is, then if you can, I see you ordered a Windows 11 USB, you need to go into the BIOS Boot priority, insert the USB and select that as the device to boot from. When that loads:

Step 1. Insert Windows 11 installation disk or USB to your PC.

Step 2. Restart your computer PC and boot from the disk or USB.

Step 3. After the Windows Install now screen appears, click "Repair your computer".

repair your computer


Step 4. Go to "Choose an option screen", and click the "Troubleshoot" option. Then, go to the Advanced options windows.

Step 5. Choose "Startup Repair". After doing so, Windows Startup Repair will start diagnosing your PC. When the process completes, the Windows 11 startup issue might be fixed.
 
F

Father Skodo Komodo

Member
Thanks a lot for your reply.

Oh, actually I cut off the specs just before that -

Surge Protection6 Socket 2m Surge Protector

It is plugged into this... I'm not a tech guy.

The system is less than a year old, was on here last Christmas!

Yes I can get into bios and select the Windows recovery UBS that is listed (F8 for boot menu, select USB 3 partition about 15GB, is that right?), the problem is that it won't boot from that either. I get a loading screen with the PC Specialist logo and spinning loading dots for about 2 minutes, then the PC shuts down and restarts and goes back to this loading screen, repeating itself. I can't get to any repair or Windows install screen as in your images.

(Alternatively just hangs. I tried that again and it's not restarting, just hanging on loading screen with PCS logo and frozen loading dots, just leaving it there now for about 10 mins).
 
Last edited:
SpyderTracks

SpyderTracks

We love you Ukraine
Father Skodo Komodo said:
t is plugged into this... I'm not a tech guy.
Click to expand...
Yeah, that's perfect
Father Skodo Komodo said:
the problem is that it won't boot from that either. I get a loading screen with the PC Specialist logo and spinning loading dots for about 2 minutes, then the PC shuts down and restarts and goes back to this loading screen, repeating itself. I can't get to any repair or Windows install screen as in your images.
Click to expand...
That suggests it's not booting from the USB. It wouldn't be the 15Gb partition as that is the actual windows image, it would be the boot partition on the USB, it should list is as a boot partition?
 
F

Father Skodo Komodo

Member
Ok, here's what I've got on my boot priority list in bios, with recovery USB plugged in -

1. Windows boot Manager (M.2_1:512GB PSC etc. (this is the main system right?)
2. UEFI: PXE IPv4 etc.
3. UEFI: PXE IPv6 etc.
4. UEFI: USB Disk 3.0 2.00, Partition 1 (15.5GB)

So what I am doing is hitting F8 for boot menu, and clicking on 4. I think I tried to set boot priority and just put 4 on the top also but will try that also.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Father Skodo Komodo said:
Ok, here's what I've got on my boot priority list in bios, with recovery USB plugged in -

1. Windows boot Manager (M.2_1:512GB PSC etc. (this is the main system right?)
2. UEFI: PXE IPv4 etc.
3. UEFI: PXE IPv6 etc.
4. UEFI: USB Disk 3.0 2.00, Partition 1 (15.5GB)

So what I am doing is hitting F8 for boot menu, and clicking on 4. I think I tried to set boot priority and just put 4 on the top also but will try that also.
Click to expand...
So it suggests that windows USB isn't bootable then unfortunately.

Do you have access to another PC? If so you can create an up to date boot disk here (create windows 11 installation media):


Burn that to the same USB, and then see if you can boot from that.

It is possible that it still won't boot, but we have to rule out a flaky install media before assuming that.
 
F

Father Skodo Komodo

Member
SpyderTracks said:
So it suggests that windows USB isn't bootable then unfortunately.

Do you have access to another PC? If so you can create an up to date boot disk here (create windows 11 installation media):


Burn that to the same USB, and then see if you can boot from that.

It is possible that it still won't boot, but we have to rule out a flaky install media before assuming that.
Click to expand...

Will do so and report back!
 
F

Father Skodo Komodo

Member
So I created a new boot USB with Windows 11 burned to the same USB stick using the media creation tool.

Unfortunately, the same result. Trying to boot using the USB results in a PC Specialist loading screen with loading circle that spins for about a minute and then freezes. I left the PC running and it's been like that for half an hour or so.

Is it possible that the USB itself is dodgy? I can try another one, must be one around here somewhere.

If this is a dead end, any other ideas?

Thank you!
 
M

marcap

Bronze Level Poster
Try another USB stick. I’ve had it in the past that older USB 2 wouldn’t work. A bog standard 32gb USB 3 worked no bother.
 
F

Father Skodo Komodo

Member
Hi All,

Bit of a resurrection of this thread. It was kind of never solved and I didn't need the desktop so just let it sit there for 6 months.

Anyway, now I might need it so got another USB to try boot. Unfortunately still doesn't work :( . I get the same loading screen, then it freezes, then the PC shuts down.

I can access BIOS fine and all the hardware seems to be ok. I tried swapping out RAM sticks but no difference.

Any ideas appreciated. I might just need to ship it back for repair.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Father Skodo Komodo said:
Hi All,

Bit of a resurrection of this thread. It was kind of never solved and I didn't need the desktop so just let it sit there for 6 months.

Anyway, now I might need it so got another USB to try boot. Unfortunately still doesn't work :( . I get the same loading screen, then it freezes, then the PC shuts down.

I can access BIOS fine and all the hardware seems to be ok. I tried swapping out RAM sticks but no difference.

Any ideas appreciated. I might just need to ship it back for repair.
Click to expand...
May just need a BIOS update perhaps, I would give PCS a call and talk it through
 
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