PC Start up issue

A

androb

Member
since I have had my new PC she has failed to respond to being turned on by the on button twice.
each time I followed the PC Specialist guide and turned the PC off by unplugging the kettle lead from the pc and waiting for the RGB lights to turn off. Then reattaching the power lead to the PC and then she boots up with no problem.
any ideas to how I can track down what’s causing this? Or is this normal for the current PC’s.

my new baby is:
Case
CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)
AMD Ryzen 9 5950X 16 Core CPU (3.4GHz-4.9GHz/72MB CACHE/AM4)
Motherboard
ASUS® ROG CROSSHAIR VIII HERO (DDR4, PCIe 4.0, CrossFireX/SLI)
32GB Corsair VENGEANCE DDR4 3600MHz (2x16
Graphics Card
10GB GEFORCE RTX 3090 HDMI, DP (Xmas delivery not guaranteed)
1st Storage Drive
6GB SEAGATE IRONWOLF
1st M.2 SSD Drive
500GB SAMSUNG 980EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
1st M.2 SSD Drive
2TB SAMSUNG 980 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply
CORSAIR 1000w RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
 
ubuysa

ubuysa

The BSOD Doctor
You have an AMD build and four RAM sticks running at 3600MHz and we have what appears to be a known issue with this config, though not starting properly isn't a common manifestation of this issue. Can you export your System logs please, upload them either here (if they'll fit) or to the cloud with a link here. Details of how to do that can be found here.
 
ubuysa

ubuysa

The BSOD Doctor
androb said:
Hi Thanks I read about the problem with the AMD and changed my order from 4 sticks to 2.

Microsoft OneDrive

1drv.ms 1drv.ms

Microsoft OneDrive

1drv.ms 1drv.ms
Click to expand...
There is nothing obvious in your System log. I don't see any of the WHEA errors we see with the four RAM sticks issues, so I think you're ok there. :)

Your Application log has a lot of application hang and application error entries but these are for game and audio applications, so these aren't related to your power on problem.

I don't think you have the four RAM sticks problem but you do have a problem it would seem, most likely hardware of some sort I'd think. I would suggest you call PCS, you can point them at this thread. I suspect it will need to go back for an RMA...
 
A

androb

Member
ubuysa said:
There is nothing obvious in your System log. I don't see any of the WHEA errors we see with the four RAM sticks issues, so I think you're ok there. :)

Your Application log has a lot of application hang and application error entries but these are for game and audio applications, so these aren't related to your power on problem.

I don't think you have the four RAM sticks problem but you do have a problem it would seem, most likely hardware of some sort I'd think. I would suggest you call PCS, you can point them at this thread. I suspect it will need to go back for an RMA...
Click to expand...
Thank you for taking the time to have a look at my problem. I will contact PCS.
 
You must log in or register to reply here.
Top