Pc screen freezing forcing hard shutdown

N

ncc

Member
Hi,
I was hoping you could help me with an issue I'm having right now.
I've gotten a new pc and the main issue I'm having right now is that it sometimes randomly freezes.
Two of the times I could move my mouse but nothing else worked and the other one was completely frozen.
If I turn the monitors off when it happens and turn them back on I get no display and for each time it freezes I have to hard reset.

I have a cloud link here for more info https://drive.google.com/file/d/193X-atUnQ5M_TfzpZYE0tZQjr-YDLIvC/view?usp=sharing


I would really appreciate it if you could help it would mean a lot.
Thanks.
 
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N

ncc

Member
specs are as follows

Processor (CPU)
AMD Ryzen 9 7950X3D 16 Core CPU (4.2GHz-5.7GHz/144MB w/3D V-CACHE/AM5)

Motherboard
ASUS® ROG STRIX X670E-A GAMING WIFI (AM5, DDR5, PCIe 5.0, Wi-Fi 6E)

Memory (RAM)
64GB Corsair VENGEANCE DDR5 6000MHz (2 x 32GB) KIT

Graphics Card
24GB NVIDIA GEFORCE RTX 4090 - HDMI, DP

M.2 SSD Drive
2TB CRUCIAL T705 GEN 5 M.2 NVMe PCIe SSD (up to 14,500MB/sR, 12,700MB/sW)

Storage Drive
4TB SEAGATE IRONWOLF PRO 3.5", 7200 RPM 128MB CACHE

Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET

Processor Cooling
CORSAIR ICUE LINK H150i RGB HIGH PERFORMANCE CPU COOLER

4 x Corsair ICUE LINK RX120 RGB PWM Fan + Controller Kit
 
T

TonyCarter

VALUED CONTRIBUTOR
Could you paste the complete config (from the case to the delivery line) please (and please remove your Windows key so that no one steals it).
 
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N

ncc

Member
Case
LIAN LI O11DYNAMIC EVO RGB GAMING CASE

[AMD Ryzen 9 7950X3D 16 Core CPU (4.2GHz-5.7GHz/144MB w/3D V-CACHE/AM5)] from [AMD Ryzen 9 7900X3D 12 Core CPU (4.4GHz-5.6GHz/140MB w/3D V-CACHE/AM5)]

Motherboard
ASUS® ROG STRIX X670E-A GAMING WIFI (AM5, DDR5, PCIe 5.0, Wi-Fi 6E)

Memory (RAM)
64GB Corsair VENGEANCE DDR5 6000MHz (2 x 32GB) KIT

Graphics Card
24GB NVIDIA GEFORCE RTX 4090 - HDMI, DP

Graphics Card Support Bracket
NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti / RX 7700 XT AND ABOVE)

1st M.2 SSD Drive
2TB CRUCIAL T705 GEN 5 M.2 NVMe PCIe SSD (up to 14,500MB/sR, 12,700MB/sW)

1st Storage Drive
4TB SEAGATE IRONWOLF PRO 3.5", 7200 RPM 128MB CACHE
DVD/BLU-RAY Drive
NOT REQUIRED

Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET

Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)

Processor Cooling
CORSAIR ICUE LINK H150i RGB HIGH PERFORMANCE CPU COOLER

Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND

Extra Case Fans
4 x Corsair ICUE LINK RX120 RGB PWM Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
NONE OR ONBOARD Wi-Fi (MOTHERBOARD DEPENDENT)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
 
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T

TonyCarter

VALUED CONTRIBUTOR
ncc said:
I said I can see it as in if I search for it in the windows bar it comes up. When i click on it it asks me to install it
Click to expand...
That will just be the 'install stub' that is triggered by a default option in Asus motherboard BIOS. You can turn it off in the BIOS so it doesn't ask again.

X670E_BIOS_ArmouryCrate.jpg
 
N

ncc

Member
ubuysa said:
What's in that link you provided? Can you make it public please?
Click to expand...
It's the event viewer you would usually ask for bsod I just put it in to be safe in case you could see anything that looks out of place. I have made it public now.
 
F

FigmentOfYourImagination

Gold Level Poster
There's seems to me (as a non-diagnostician) something wierd going on with Armoury Crate as you mentioned it's not installed yet Windows is installing updates for it (unless it's related to the Install stub Tony mentioned)

"Source: Microsoft-Windows-WindowsUpdateClient
Date: 03/10/2024 16:25:54
Installation Successful: Windows successfully installed the following update: 9PM9DFQRDH3F-B9ECED6F.ArmouryCrate"

I also noticed quite a few yellow warnings for NVIDIA OpenGL driver...not sure if they are normal for that driver (I have only ever used the Game Ready one) or not
 
SpyderTracks

SpyderTracks

We love you Ukraine
FigmentOfYourImagination said:
There's seems to me (as a non-diagnostician) something wierd going on with Armoury Crate as you mentioned it's not installed yet Windows is installing updates for it (unless it's related to the Install stub Tony mentioned)

"Source: Microsoft-Windows-WindowsUpdateClient
Date: 03/10/2024 16:25:54
Installation Successful: Windows successfully installed the following update: 9PM9DFQRDH3F-B9ECED6F.ArmouryCrate"

I also noticed quite a few yellow warnings for NVIDIA OpenGL driver...not sure if they are normal for that driver (I have only ever used the Game Ready one) or not
Click to expand...
On Asus motherboards, unless you disable that setting in the BIOS, when you first boot windows it will automatically install Armory Crate.
 
ubuysa

ubuysa

The BSOD Doctor
Having looked through your logs I think you best nest step is a proper RAM test. I can see that you have already run the Windows Memory Diagnostic (which is not terribly thorough) but you should run a more reliable tool.

My basis for suggesting this test is that there are no obvious reason in the System log for these freezes, the records immediately prior to the restart are varied and not worrying. In addition there are more application error messages in your Application log with memory related exceptions that I'd expect to see. Based on all this RAM must be the first thing to look at.
  1. Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC if you can, because you can't fully trust yours at the moment.
  2. Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.
  3. If no errors have been found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Even a single bit error is a failure.
 
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