PC Restarts

C

carlos726811

Bright Spark
Hey guys, was wondering if anyone could help. For past few days now. After about 2-3 hours into gaming. My PC just restarts. I have no idea why.
I have been keeping close eye on temps and everything fine. Specs are


Case CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
MotherboardASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card10GB NVIDIA GEFORCE RTX 3080
1st Storage DriveNOT REQUIRED
1st M.2 SSD Drive1TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
2nd M.2 SSD Drive1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingCorsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting2x 50cm RGB LED Strip
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
 
jamiephillips909

jamiephillips909

Godlike
Sound silly but check your automatic restart settings
 

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ubuysa

ubuysa

The BSOD Doctor
There are several people having issues with four RAM cards in an AMD build on an Asus board. I suspect that what you're seeing is another example. It mainly seems to affect those with 3600MHz RAM, dropping to 3200MHz seems to fix it - that may explain why what you're seeing is much less serious than what others are seeing?

Run the Windows Memory Diagnostic test. It's not the best RAM test in the world but if it throws any errors then this is another example of a known issue.

You can try removing two RAM cards and see how it is with just two cards (in A2 and B2). That will show whether this is a four RAM cards issue or not.

Ultimately you'll need to contact PCS about this.
 
C

carlos726811

Bright Spark
jamiephillips909 said:
Keep me posted could be a number of things like faulty psu etc but best to just rule out the simple things first !
Click to expand...
Right dude. Just quick update. Since you told me to check that box. Make sure it wasn't ticked. Which it was. I unchecked it. Looks like it could have been that as I have had no issue ever since. Thanks alot.
 
ubuysa

ubuysa

The BSOD Doctor
carlos726811 said:
Right dude. Just quick update. Since you told me to check that box. Make sure it wasn't ticked. Which it was. I unchecked it. Looks like it could have been that as I have had no issue ever since. Thanks alot.
Click to expand...
That doesn't mean you're not having issues, it just means Windows isn't restarting when they happen. It would be useful to see your event logs to find out whether you are getting any serious errors....

In the Run command box enter eventvwr and click OK.
In the event viewer window that opens expand the Windows Logs section (on the left)
Right-click on Application and select Save All Events As...
Make the file name apps (the evtx extension will be added automatically)
Right-click on System and select Save All Events As...
Make the file name sys (the evtx extension will be added automatically)

Now upload apps.evtx and sys.evtx here (or to the cloud with a link to them here).
 
C

carlos726811

Bright Spark
ubuysa said:
That doesn't mean you're not having issues, it just means Windows isn't restarting when they happen. It would be useful to see your event logs to find out whether you are getting any serious errors....

In the Run command box enter eventvwr and click OK.
In the event viewer window that opens expand the Windows Logs section (on the left)
Right-click on Application and select Save All Events As...
Make the file name apps (the evtx extension will be added automatically)
Right-click on System and select Save All Events As...
Make the file name sys (the evtx extension will be added automatically)

Now upload apps.evtx and sys.evtx here (or to the cloud with a link to them here).
Click to expand...
When i right click on application there is no select save all event as. all i can see is

Open Saved Log
Create Custom View
Import Custom View
Refresh
Help
 
ubuysa

ubuysa

The BSOD Doctor
carlos726811 said:
When i right click on application there is no select save all event as. all i can see is

Open Saved Log
Create Custom View
Import Custom View
Refresh
Help
Click to expand...
Do you see the option for the System log?

Try clicking Create Custom View, after a little time another window will open. Click both the Critical and Error checkboxes and then click OK. Give the new view a name of your choice (appsview perhaps?). Your new view will appear in the Custom View folder. Right-click in the new view and select Save All Events in Custom View As... and choose a suitable filename again. Upload that evtx file here.

Do the same with System if necessary.

If that doesn't work then open an elevated PowerShell session and enter the following two commands.....

get-eventlog application -entrytype error | Select-Object -Property Index, EntryType, TimeWritten, InstanceId, Message | Out-File C:\applog.txt

get-eventlog system -entrytype error | Select-Object -Property Index, EntryType, TimeWritten, InstanceId, Message | Out-File C:\syslog.txt

Then upload applog.txt and syslog.txt. :)
 
Last edited:
C

carlos726811

Bright Spark
ubuysa said:
Do you see the option for the System log?

Try clicking Create Custom View, after a little time another window will open. Click both the Critical and Error checkboxes and then click OK. Give the new view a name of your choice (appsview perhaps?). Your new view will appear in the Custom View folder. Right-click in the new view and select Save All Events in Custom View As... and choose a suitable filename again. Upload that evtx file here.

Do the same with System if necessary.
Click to expand...
I done that. clicked critical and error but wont let me click ok as its disabled and not enabled
 
ubuysa

ubuysa

The BSOD Doctor
carlos726811 said:
I done that. clicked critical and error but wont let me click ok as its disabled and not enabled
Click to expand...
Run the two PowerShell commands then.

Whilst you have an elevated PowerShell session open run these two commands...

sfc /scannow

dism /online /cleanup-image /scanhealth

Let me know if either of those report errors that cannot be fixed or if they report errors that can be fixed.
 
C

carlos726811

Bright Spark
ubuysa said:
Run the two PowerShell commands then.

Whilst you have an elevated PowerShell session open run these two commands...

sfc /scannow

dism /online /cleanup-image /scanhealth



Let me know if either of those report errors that cannot be fixed or if they report errors that can be fixed.
Click to expand...
Right the 1st on

sfc /scannow Windows resource protection found corrupt files and successfully repaired them.

&

Dism/online/cleanup-image/scanhealth.

No Component store corruption Detected. Operation completed Successfully.
 
ubuysa

ubuysa

The BSOD Doctor
carlos726811 said:
Right the 1st on

sfc /scannow Windows resource protection found corrupt files and successfully repaired them.

&

Dism/online/cleanup-image/scanhealth.

No Component store corruption Detected. Operation completed Successfully.
Click to expand...
That's good news. Reboot to pick up whatever repairs sfc did.

I'd still like to see the logs though...
 
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