PC randomly shuts off

[joeee3]

Hi, so I received a PC specialist desktop for Christmas, has been working fine since, but the last few days, it has been randomly shutting off.

For example, I was playing GTA V, and the fans ramped up, the display signal was lost and I had to restart it. Is there a way to fix my problem?

Specs:
Ryzen 5 3400G
16gb Ram (no idea the brand)
GTX 1660 (no idea the brand)
1tb hard drive
650gb hard drive (added by me)
450w power supply (iirc)

 

[Citrus_9]

Hi, so I received a PC specialist desktop for Christmas, has been working fine since, but the last few days, it has been randomly shutting off.

For example, I was playing GTA V, and the fans ramped up, the display signal was lost and I had to restart it. Is there a way to fix my problem?

Specs:
Ryzen 5 3400G
16gb Ram (no idea the brand)
GTX 1660 (no idea the brand)
1tb hard drive
650gb hard drive (added by me)
450w power supply (iirc)

Have you bought it as already assembled PC or as a custom PC through a PC Specialist website? Could you drop us your full specs from the orders page as explained in the sticky thread - dropped a link below.

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

 

[joeee3]

Have you bought it as already assembled PC or as a custom PC through a PC Specialist website? Could you drop us your full specs from the orders page as explained in the sticky thread - dropped a link below.

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

Was a prebuilt, but I don't have the order page due to it being a gift

 

[Citrus_9]

Was a prebuilt, but I don't have the order page due to it being a gift

Even if it's a gift, in order to claim a warranty, you need to register this PC with PCS (if it's a PCS PC) firstly. You need to call PCS to do that https://www.pcspecialist.co.uk/contact-us/ Most likely they'll ask you for a receipt or other details so best is to contact the person who gifted a PC to you to get the purchase details OR ask them to call and register a PC on their name. First option is better.

Only when it's done you can sort the above technical issue.