PC randomly freezing up - forcing hard restart

J

JungclaussenA

New member
Hi all,

I have bought a new custom pc (specs below). I'm running into an issue where the PC seemingly randomly slows down by 99% (e.g. mouse starts moving very slowly across the screen, unable to do any actions) or freezes completely. The lights on the PC return to default and I'm unable to do anything. The only resolution to this is a hard reset. This happens at least once per day. I have been playing games such as League (not intensive) where this is still happening. While looking at things like the resource tracker or performance indicators I see the CPU spiking to 100%. If anyone knows what could be causing the issue it would be greatly appreciated as its very frustrating.

Specs below:
Case
LIAN LI O11DYNAMIC EVO RGB GAMING CASE
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
AMD Ryzen 7 9800X3D Eight Core CPU (Up to 5.2GHz/104MB w/3D V-CACHE/AM5)
Motherboard
GIGABYTE X870E AORUS MASTER (AM5, DDR5, M.2 PCIe 5.0, Wi-Fi 7)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 6000MHz CL36 (2 x 16GB)
Graphics Card
16GB ASUS TUF GEFORCE RTX 4080 SUPER OC EDITION - 2 x HDMI, 3 x DP
1st M.2 SSD Drive
2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
ARGB Power Supply Extension Cables
LIAN LI ARGB STRIMER PLUS V2 24-PIN CABLE
Processor Cooling
CORSAIR iCUE H150i ELITE LCD XT RGB CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND APPLICATION
Extra Case Fans
3 x Lian-Li UNI SL120 V2 ARGB fans + Controller
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
NONE OR ONBOARD Wi-Fi (MOTHERBOARD DEPENDENT)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 7 to 9 working days
Miscellaneous
PCSpecialist 2023 Holo Sticker Sheet
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
Original Case Packaging
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am5-pc/j0erPeRcfT/
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
What are the temperatures like, you might have a bad paste job seeing that you had the perfectly good factory applied thermal paste removed from the cooler and replaced with 3 rd party paste
 
J

JungclaussenA

New member
Martinr36 said:
What are the temperatures like, you might have a bad paste job seeing that you had the perfectly good factory applied thermal paste removed from the cooler and replaced with 3 rd party paste
Click to expand...
I don't think its a thermal issue, as my cpu cooler temp is maxing out ~40 degrees.
 
Nursemorph

Nursemorph

Silver Level Poster
JungclaussenA said:
I've got Norton, but I've not got any issues appearing on there either.
Click to expand...

First thing you should do is uninstall Norton with the official uninstaller (removing it via Windows doesn't remove everything):

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.
support.norton.com support.norton.com

Whilst it may not be the cause, Norton (and other 3rd party AV programs) can cause massive spikes in CPU usage if they are actively doing something, even in the background. Removing it will tell us if that is the cause or if it's something else. And don't worry as Windows includes Defender which will keep you protected and is a better product anyway
 
J

JungclaussenA

New member
Nursemorph said:
First thing you should do is uninstall Norton with the official uninstaller (removing it via Windows doesn't remove everything):

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.
support.norton.com support.norton.com

Whilst it may not be the cause, Norton (and other 3rd party AV programs) can cause massive spikes in CPU usage if they are actively doing something, even in the background. Removing it will tell us if that is the cause or if it's something else. And don't worry as Windows includes Defender which will keep you protected and is a better product anyway
Click to expand...
I was doing some more research on the topic and it could well have been the Norton Game Optimizer which was on by default. I've uninstalled Norton entirely this evening and so far no issues. Will see over the next week if thats has resolved the problem. Very frustrating if a software as well known as Norton is still causing major issues like this, especially through default options...
 
ubuysa

ubuysa

The BSOD Doctor
JungclaussenA said:
Very frustrating if a software as well known as Norton is still causing major issues like this, especially through default options...
Click to expand...
Unfortunately 'well-known' doesn't mean that it's good, or even necessary. PCS include it because Symantec pay them to do so, but PCS make it an option in the configurator.

Third-party security software is neither required nor recommended these days - and it hasn't been recommended at all since Windows 10 was introduced. One of the early things we look for in BSOD analysis, when the cause is not immediately obvious, is whether there is a third-party security product involved. You might be surprised how many times the third-party security product turns out to be the cause of the BSODs/crashes/freezes - and slowdowns in your case.
 
Nursemorph

Nursemorph

Silver Level Poster
To be honest, Norton has been causing problems since the day it first launched...I still remember having to stop using it nearly 25 years ago as it was causing my PC problems
 
SpyderTracks

SpyderTracks

We love you Ukraine
JungclaussenA said:
I was doing some more research on the topic and it could well have been the Norton Game Optimizer which was on by default. I've uninstalled Norton entirely this evening and so far no issues. Will see over the next week if thats has resolved the problem. Very frustrating if a software as well known as Norton is still causing major issues like this, especially through default options...
Click to expand...
Did you use the official uninstaller as uninstalling it through windows won't work and will mess up your windows install.

Norton is nothing more than malware these days as are most 3rd party AV, they're totally unrequired for a good windows installation.
 
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