PC Freezing

Ross

Active member
Hi,

I bought a new PC a few months ago and I have had a couple of issues with it.

Not long after I bought it I was gaming on it and I banged my desk with my knee and the computer instantly froze. Wasn't able to ctrl alt del or anything just complete unresponsiveness. When I booted it back up it went into a BIOS restart or something along those lines and it froze after about 2 minutes of turning on a few times. Eventually I opened up the side panel and tightened everything I could as I read on a reddit thread that it could be a loose connection somewhere and that seemed to resolve the issue until now.

Yesterday I dropped my controller on to the desk because it slipped from my hand when I was putting it down and even this small force banging the desk again caused another instant freeze. I restarted again and got the same bios thing but then it just worked fine once it loaded up windows again, until last night when I was asleep my girlfriend was playing the sims and she says it just froze for no reason. Now when I I it on the monitor doesn't receive a signal and my keyboard doesn't light up, although my mouses light turns on and the actual computer turns on (RGB comps light up and fans start turning etc) so I have no idea what to do or how to fix it.

Any help would be massively appreciated as I would love to avoid sending it back.
 

SpyderTracks

We love you Ukraine
Hi,

I bought a new PC a few months ago and I have had a couple of issues with it.

Not long after I bought it I was gaming on it and I banged my desk with my knee and the computer instantly froze. Wasn't able to ctrl alt del or anything just complete unresponsiveness. When I booted it back up it went into a BIOS restart or something along those lines and it froze after about 2 minutes of turning on a few times. Eventually I opened up the side panel and tightened everything I could as I read on a reddit thread that it could be a loose connection somewhere and that seemed to resolve the issue until now.

Yesterday I dropped my controller on to the desk because it slipped from my hand when I was putting it down and even this small force banging the desk again caused another instant freeze. I restarted again and got the same bios thing but then it just worked fine once it loaded up windows again, until last night when I was asleep my girlfriend was playing the sims and she says it just froze for no reason. Now when I I it on the monitor doesn't receive a signal and my keyboard doesn't light up, although my mouses light turns on and the actual computer turns on (RGB comps light up and fans start turning etc) so I have no idea what to do or how to fix it.

Any help would be massively appreciated as I would love to avoid sending it back.
Hiya, is this a pcspecialist system? Could you post your full specs from the order page please?
 

Ross

Active member
Hiya, is this a pcspecialist system? Could you post your full specs from the order page please?
My bad completely forgot to include that lol here it is:

Case
LIAN LI LANCOOL 215 GAMING CASE
Processor (CPU)
Intel® Core™ i5 Six Core Processor i5-12400 (2.5GHz) 18MB Cache
Motherboard
ASUS® TUF GAMING B660-PLUS WIFI D4: ATX, LGA1700, USB 3.2, SATA 6GBs - ARGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP, LHR
1st M.2 SSD Drive
512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR, 1600MB/sW)
1st M.2 SSD Drive
1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Mouse Pad
PCS Mouse Mat
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 8 to 10 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 

Ross

Active member
I had left it turned off completely with the power switch at the back set to off for about 2 hours there while i was working and now I'm on my lunch I turned it on to see if it works which it didn't.

I then opened up the side panel again and turned it on just to see if the lights for each components turned on on the motherboard and when i turned it on the 2nd time it has booted uo successfully this time (although it was through the bios thing again I'm not sure if that just happens whenever you turn the pc off by the power button). So my main concern now is do I have something to be worried about that this will continue to happen and if it does will it damage my PC?
 

Ross

Active member
What do you mean by this?
Sorry for the late reply had a busy few days, I'm not actually to sure what it is but whenever I start my PC after this happens and it actually works, it doesn't just load straight into windows. Some boot up thing which I thought said BIOS startup (although i could be wrong) comes up and i have to press F10 to continue with settings as they are, then it loads into Windows.
 

SpyderTracks

We love you Ukraine
Sorry for the late reply had a busy few days, I'm not actually to sure what it is but whenever I start my PC after this happens and it actually works, it doesn't just load straight into windows. Some boot up thing which I thought said BIOS startup (although i could be wrong) comes up and i have to press F10 to continue with settings as they are, then it loads into Windows.
That would normally suggest it's failing post until you reset defaults in the BIOS, this is normally due to a failed overclock of some sort.

But as @IRLRobinS suggests, upload a photo as at the moment we don't have enough to go on.
 

Ross

Active member
Hello again, I was waiting until this happened again to take a photo but all was well for a while.

Just a moment ago though I was plugging in a USB-c plug into the pc (just a Bluetooth thing for my wireless headset) and the full PC shut down and will not start again at all.

Any recommendations other than just sending it back to PCSpecialist? The timing is so had I have uni assignments that are 3 quarters done on it that I haven't backed up to the cloud or anything.

Thanks
 

SpyderTracks

We love you Ukraine
Hello again, I was waiting until this happened again to take a photo but all was well for a while.

Just a moment ago though I was plugging in a USB-c plug into the pc (just a Bluetooth thing for my wireless headset) and the full PC shut down and will not start again at all.

Any recommendations other than just sending it back to PCSpecialist? The timing is so had I have uni assignments that are 3 quarters done on it that I haven't backed up to the cloud or anything.

Thank
It's never a good plan to just hope problems will go away by themselves, always worth getting them fixed sooner rather than later.

You'd need to RMA it. If you have important data on there, you'd need to remove the drives into another system and back them up before sending it for RMA as they are likely to wipe everything during the RMA.
 

Ross

Active member
I've requested an RMA now so no need to respond if you can't be bothered lol but I left it unplugged for a couple hours and it's now turning on again, I managed to get a photo of the startup process I mentioned before.
 

Ross

Active member
20221211_171237.jpg
 

B4zookaw

VALUED CONTRIBUTOR
I've requested an RMA now so no need to respond if you can't be bothered lol but I left it unplugged for a couple hours and it's now turning on again, I managed to get a photo of the startup process I mentioned before.
Hope you also managed to back your files up too…
 

B4zookaw

VALUED CONTRIBUTOR
Resetting as in reverting to default values you mean? That’s probably fine.

Warranty states “
We reserve the right to suspend the warranty or refuse service if your Case, Motherboard, CPU or BIOS have been replaced without authorisation.
Any tampering, repair or modification by unauthorised personnel voids the warranty.”

Replaced probably means changing bios version rather than changing BIOS settings.

If you are going to return to Default/Factory settings, id take a back up of currents settings first.
 

Ross

Active member
Hope you also managed to back your files up too…
The PC is back to working as of now thankfully so I've moved everything I need for uni over to my laptop. Was gonna do a full backup to an external hard drive but I don't have £40-50 to spend on one at the moment unfortunately as I've just bought a car.
 
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