PC bought in july 2024 randomly crashing

A

aiai

Member
Hey folks

My PC has started to randomly crash out from yesterday - after installing a few games from steam. I'm not sure what has happened and/or why it has started to fail. I've run a complete reset and re-installed steam, discord, icue, etc. and it looks to still be crashing with a BSOD of either:
* Memory_managment
* PAGE_FAULT_IN_NON_PAGED_AREA

I'm not sure what to do (and I'm really really hoping it isn't something hardware related). If anyone could help me out, I'd be very grateful!

Dump stuff (as per https://www.pcspecialist.co.uk/forums/threads/when-youre-seeking-help-with-a-bsod.71885/) I've popped into https://www.dropbox.com/scl/fo/4aqq...ey=hvfkso31azgf1279zdz2rtjeb&st=widczshv&dl=0

Specs:
Case
CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® TUF GAMING X670E-PLUS WIFI (AM5, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 6000MHz (2 x 16GB)
Graphics Card
16GB NVIDIA GEFORCE RTX 4070 Ti SUPER - HDMI, DP, LHR
1st M.2 SSD Drive
512GB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 4700MB/sW)
1st M.2 SSD Drive
2TB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 4125MB/sR, 3325MB/sW)
Power Supply
CORSAIR 1200W RMx SHIFT SERIES™ MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR ICUE LINK H150i RGB HIGH PERFORMANCE CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
3 x Corsair ICUE LINK QX120 RGB PWM Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Insurance
Simplesurance Purchase Protection inc. Accidental Damage & Theft
Delivery
TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 10:30AM)
Build Time
FAST TRACK 5 WORKING DAY DISPATCH
Miscellaneous
PCSpecialist Game Pass Sheet
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
PCS Corsair Carton Upright
 
ubuysa

ubuysa

The BSOD Doctor
That download advice should have been superseeded....

Can you please download the SysnativeBSODCollectionApp and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

The msinfo32.nfo file you uploaded is corrupted, which is always a concern. You also mentioned two BSODs in your OP and yet only one dump was uploaded. Where is the dump for the other one?

The dump I have is the 0x1A MEMORY_MANAGEMENT BSOD, the cause there was a corrputed PTE (page table entry). That bugcheck is commonly caused by flaky RAM. In addition, there are no third-party drivers referenced in the lead-up to the bugcheck, all the function calls are to Microsoft functions - and they are all memory related function calls....
Code: 
3: kd> k
 # Child-SP          RetAddr               Call Site
00 ffffaf0e`f4161eb8 fffff803`28c8b5e3     nt!KeBugCheckEx
01 ffffaf0e`f4161ec0 fffff803`28a869dd     nt!MiGetPageProtection+0x2040d3
02 ffffaf0e`f4161f20 fffff803`28a88987     nt!MiQueryAddressState+0x2ed
03 ffffaf0e`f4162140 fffff803`28ec356f     nt!MiQueryAddressSpan+0x137
04 ffffaf0e`f4162200 fffff803`28ec2e15     nt!MmQueryVirtualMemory+0x73f
05 ffffaf0e`f41623a0 fffff803`28c2a608     nt!NtQueryVirtualMemory+0x25
06 ffffaf0e`f41623f0 00007ffa`cd030634     nt!KiSystemServiceCopyEnd+0x28
07 000000ec`df2fd4d8 00000000`00000000     0x00007ffa`cd030634
You read these call stacks from the bottom up, and whilst I appreciate that you don;t recognise any of these function calls you can see that all of them are memory related. They are all also native WIndows functions (note the nt! prefix).

The 0x50 PAGE_FAULT_IN_NON_PAGED_AREA BSOD is also quite often seen with flaky RAM.

Your corrupted msinfo32.nfo file also suggests potential flaky RAM. Can you please go into the BIOS setup and disable the DOCP/XMP overclock on that RAM. I appreciate that it's validated at 6000MHz but it's still overclocked from its native (SPD) speed, which is probaby 4800MHz. It's essential to see whether the system is stable with no RAM overclock.

Let me know whether the BSODs persist with no RAM overclcok, if they do then please run the Sysnative data collector app and upload the resulting output to the cloud with a link to it here.
 
A

aiai

Member
I cant see DOCP/XMP, but I can see something called EXPO, which Ive disabled. Is that the same thing?
 
SpyderTracks

SpyderTracks

We love you Ukraine
aiai said:
I cant see DOCP/XMP, but I can see something called EXPO, which Ive disabled. Is that the same thing?
Click to expand...
Yes, it’s the AMD specific new OC

If you just double check the speed of the RAM in task manager to be certain it’s properly disabled
 
A

aiai

Member
It looks like the RAM has a speed of 4800 MT/s, so I think it worked.

Unfortunately, I'm still getting blue screens (I'm testing by running a mcaffee scan, which has worked fine until now)
I generated the zip file fromt the tool you suggested (though it said two files took too long to generate - I'm not sure which ones as my machine blue screened as I uploaded the zip to drop box ) https://www.dropbox.com/scl/fi/mewn...ey=rioxe4wdek4s1a6wcwcm7btby&st=rlprms0x&dl=0

Thank you for your help folks by the way! <3
 
T

TonyCarter

VALUED CONTRIBUTOR
Why oh why have you installed McCrapee, and what part of it are you using to 'test' the system? I don't believe it's got a stress test or memory checking function, but I could be wrong as I haven't bothered to look at it's features for about 20 years.
 
A

aiai

Member
Just running a full scan. The issue doesnt seem to be originating from mcaffee as even just having chrome opened with a few tabs, dropbox, and spotify seems to be enough for it to crash out
 
A

aiai

Member
Just ran malwarebytes (googled and it seems to be a good alternative?) and my pc crashed with a BSOD - ATTEMPTED_WRITE_TO_READONLY_MEMORY
 
ubuysa

ubuysa

The BSOD Doctor
I agree totally with the opinions above, Windows Defender and Windows Firewall are all you need.

Based on those dumps, some of which fail with different bugcheck codes, I still think that bad RAM is by far the most likely cause here. You should test your RAM (at 4800MHz)...
  1. Download Memtest86 (free)[/*]
  2. , use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC if you can, because you can't fully trust yours at the moment.[/*]
  3. Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.[/*]
  4. If no errors have been found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Even a single bit error is a failure.[/*]
 
ubuysa

ubuysa

The BSOD Doctor
Based on all those dumps, some of which fail with different bugcheck codes, I still think that bad RAM is the most likelyu cause here. You need to test your RAM...
  1. Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC if you can, because you can't fully trust yours at the moment.
  2. Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.
  3. If no errors have been found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Even a single bit error is a failure.
 
A

aiai

Member
Awesome! I took the risk anyway and did some testing with the ram sticks - looks like one of them is defective so heres hoping I can get it replaced

Thank you all very much!
 
ubuysa

ubuysa

The BSOD Doctor
You have bad RAM, as suspected. If it's still under warranty then contact PCS to get BOTH RAM sticks RMA'd. DO NOT just replace one stick, demand a pair of matched sticks.
 
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