NVIDIA 2070 Super not connected - Vyper 17.3

[Crushedcrowsbeeks]

Hello,

I have a Vyper 17.3 2020 (see specs below). I was playing a game when suddenly I had a hard crash and was informed that my graphic cards was not connected. The device manager says "Currently, this hardware device is not connected to the computer. (Code 45)". After some online research, I did the following:

- ran an SFC scan which didn't help
- removed all NVIDIA drivers and tried re-installing them but the driver couldn't find compatible graphics hardware
- entered this command prompt credit /set pciexpress force disable which didn't work

Have you guys ran into this kind of problems? Would anyone have any suggestions as to how to fix it? Do keep in my mind that I have basic IT abilities - the above operations were a struggle Additionally do you have any idea how I managed to end up with this problem and what can be done to make sue it doesn't repeat?

Thanks

Louis


Chassis & Display
Vyper Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 SUPER - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
2 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Vyper Series 91WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language
VYPER 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online
Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Gaming Mouse Pad
CoolerMaster MP510 Gaming Mouse Pad - Large
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days

 

[Macco26]

Restart the machine didn't do anything? If you find GPU-Z or HWInfo64 is Nvidia card found?

 

[Crushedcrowsbeeks]

I restarted the computer and that did nothing.

How would I find GPU-Z or HWInfo64?

 

[Macco26]

They are free utilities. Google for it and download them.
Still, am I starting to think it might be an hardware failure. Hope I am wrong.

From the BIOS you could also try to switch to dGPU instead of the internal GPU but I wouldn't recommend it too much until you sort out that. Should the dGPU be broken you could not POST it anymore, I guess, not even seeing anything from the screen.
Maybe just go there and check if there is set MSHybrid (aka Optimus) instead of Integrated Graphics (which DISABLES the dGPU). Do not set External Graphics until you're sure it's still working, I guess. MSHybrid is fine, as both are enabled.

 

[Crushedcrowsbeeks]

Thanks for the quick reply.

GPU-Z is not seeing the graphics card only the integrated one.

I had a quick look at the BIOS: MSHybrid is set as display mode. I do options to choose iGPU only or dGPU only. Since I have no idea what I am doing I haven't tried any of those options.

I have email PCS tech support. I was hoping for a quick fix but this is looking serious.

 

[Macco26]

Thanks for the quick reply.

GPU-Z is not seeing the graphics card only the integrated one.

I had a quick look at the BIOS: MSHybrid is set as display mode. I do options to choose iGPU only or dGPU only. Since I have no idea what I am doing I haven't tried any of those options.

I have email PCS tech support. I was hoping for a quick fix but this is looking serious.

Yeah. If the GPU is failing you'll get the entire motherboard, where the GPU is soldered into, replaced. Make some backups before sending for RMA

 

[Crushedcrowsbeeks]

ok
Thanks for your help.

 

[Macco26]

See this way: it's better this happening under warranty than not.