Null Errors when asking the PC to shutdown

[salg04086]

Hello Folks,

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I hope you are all well.

When closing down the PC, I often get null errors.

I am using Windows 11 at the moment. This was also happening when using Windows 10.

I have completed a full new clean install of Windows 11, and have now just started to receive a new null error message again

Can anyone assist?

Cheers

 

[TonyCarter]

Are you sure that’s straight after a completely clean install, as that error seems to reference Canon network scanner software?

 

[salg04086]

Hello TONYCARTER

Yes a full clean install of Windows 11. I did also install software for a Canon TS5050 printer and drivers including Canon Scanner software.

The software was for Windows 10, however works in windows 11, however since removing the software I have discovered that the null error has now gone!!!

Thanks for your help. I realise what has happened, the driver is for Windows 10 64bit, however I am using Windows 11. Although the software, and scanner work in Windows 11, this may be why I am getting an application error as above when closing down the system.

I have another PC with Windows 10, so I have removed the application, from my Windows 11 PC and this has resolved the issue .

Thanks for your help!!

 

[SpyderTracks]

Hello TONYCARTER

Yes a full clean install of Windows 11. I did also install software for a Canon TS5050 printer and drivers including Canon Scanner software.

The software was for Windows 10, however works in windows 11, however since removing the software I have discovered that the null error has now gone!!!

Thanks for your help. I realise what has happened, the driver is for Windows 10 64bit, however I am using Windows 11. Although the software, and scanner work in Windows 11, this may be why I am getting an application error as above when closing down the system.

I have another PC with Windows 10, so I have removed the application, from my Windows 11 PC and this has resolved the issue .

Thanks for your help!!

Yeah, it's the cannon software that's causing the error, you can see it's named the program in the top left of the window. CNMNSST.exe is part of Canon IJ Network Scanner Selector EX