nova 1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W) not working

[dylgri]

I recently got my nova 2 days ago and my 1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W) is not working it was working yesterday when i started it the first time but when i was trying to put files in it decided to do this before i call PCS has anyone had this problem before

 

[dylgri]

Chassis & Display	Nova Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)
Memory (RAM)	32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW) Change to: NOT REQUIRED
1st M.2 SSD Drive	500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
2nd M.2 SSD Drive	NONE Change to: 1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader	Integrated Micro-SD Memory Card Reader
AC Adaptor	1 x 230W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Nova Series Detachable 4 Cell Lithium Ion Battery
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless	GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options	1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language	15" NOVA SERIES UK KEYBOARD
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Google Chrome™
Notebook Mouse	CoolerMaster Devastator MM110 Gaming Mouse
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI) Change to: TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 10.30AM)
Build Time	Standard Build - Approximately 11 to 13 working days

this is also my spec

 

[Scott]

Could you right click on the start button, click "Disk Management" and post a screen shot of that?

 

[dylgri]

Hi Scot when i started it up this morning the drive was there but when i try to get into gta v files it says its inaccessible and when i restart my laptop the drive has gone again

 

[ubuysa]

In those screenshots the drive is there. When 'it says it's inaccessible' can you post a screenshot of that?

Can you also open a command prompt or PowerShell session and enter the command chkdsk d: /f /x (note that you'll have to reboot afterwards because chkdsk disconnects all open handles to the drive). That will check the filesystem on the drive, does that report any errors?

 

[dylgri]

when i try and enter the drive it just freezes sometimes and how do you open the command prompt where can i find that

 

[SpyderTracks]

just click on the start button and type cmd

If you open the drive within windows file explorer and go into the D drive, can you see the "Steam Games" folder?

 

[dylgri]

ok i found it thanks it didnt work

 

[SpyderTracks]

You mispelt it, it's

chkdsk d: /f /x

Spaces have to be correct.

 

[dylgri]

still the same

 

[SpyderTracks]

still the same

You have to run the cmd window as administrator

 

[dylgri]

ok it came up with something different this time

 

[ubuysa]

ok it came up with something different this time

The drive is not formatted properly. Go into Disk Management again, right click on the graphical image of the drive and select Delete Volume. Then right click on the same graphical image and select New Simple Volume. Keep pressing Next to accept the defaults, when it comes to the drive letter change that to D (or whatever you want) click Next to accept the format defaults and finally Finish.

See how the drive is then.

 

[dylgri]

ok so i tried the new command and i says this and also i tried to do what you said and it came up with this and after i restarted my laptop again the drive is gone

 

[SpyderTracks]

You need to reboot and initialise the d drive as @ubuysa says

The drive is not formatted properly. Go into Disk Management again, right click on the graphical image of the drive and select Delete Volume. Then right click on the same graphical image and select New Simple Volume. Keep pressing Next to accept the defaults, when it comes to the drive letter change that to D (or whatever you want) click Next to accept the format defaults and finally Finish.

 

[dylgri]

There is no graphical image anymore where do I reboot it

 

[SpyderTracks]

There is no graphical image anymore where do I reboot it

Reboot the computer.

 

[dylgri]

what key do you press to reboot it sorry not very good at this

 

[SpyderTracks]

what key do you press to reboot it sorry not very good at this

Jist restart the computer as you normally would. Start button, power, restart.

 

[dylgri]

ok i tried to delete the partition again on disk management and it comes up with this as i tried it again as the first time didnt work