No sound on new defiance 16"

[Sema]

Hello, I'm on Windows 11 Pro 64-bit using a Defiance 16"

I'm having issues with the Realtek audio driver. When I run the realtek driver installer from the PCSPECIALIST website, the sound comes back after the driver is removed during the first part of installation. But after the driver is reinstalled and the system reboots, the sound is gone again.

The audio device shows as Realtek(R) Audio with device ID DEV_0245. I believe it's one of the newer Realtek codecs, not ALC888 or ALC892.

Basically, the Realtek driver breaks audio, while the default Microsoft driver works 🤔🤷🏻‍♂️

I’m looking for:
A working driver for DEV_0245
Or a fix so the driver doesn’t break audio after installation
Or a way to use the Microsoft driver permanently without it getting replaced

Thanks in advance for any help.

 

[SpyderTracks]

Hello, I'm on Windows 11 Pro 64-bit using a Defiance 16"

I'm having issues with the Realtek audio driver. When I run the realtek driver installer from the PCSPECIALIST website, the sound comes back after the driver is removed during the first part of installation. But after the driver is reinstalled and the system reboots, the sound is gone again.

The audio device shows as Realtek(R) Audio with device ID DEV_0245. I believe it's one of the newer Realtek codecs, not ALC888 or ALC892.

Basically, the Realtek driver breaks audio, while the default Microsoft driver works 🤔🤷🏻‍♂️

I’m looking for:
A working driver for DEV_0245
Or a fix so the driver doesn’t break audio after installation
Or a way to use the Microsoft driver permanently without it getting replaced

Thanks in advance for any help.

Can you copy and paste your full specs from the order page?

 

[Sema]

Can you copy and paste your full specs from the order page?

Chassis & Display
Defiance Series: 16" Matte FHD 165Hz sRGB 100% LED Widescreen (1920 x 1200)
Processor (CPU)
Intel® Core™ i7 16 Core Processor 14650HX (5.2GHz Turbo)
Memory (RAM)
32GB PCS PRO SODIMM DDR5 4800MHz (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 4050 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
1 x Defiance Battery 54WH
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND APPLICATION
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® KILLER™ Wi-Fi 6E AX1675i + BT 5.3
USB/Thunderbolt Options
2 x USB 3.2 PORTS (Type C) + 2 x USB 3.2 PORTS


Ended up fixing it! As a last resort, I tried this sketchy-looking app from the Microsoft Store with a 2.9 rating-"Driver Booster" (yeah, risky move). Just two clicks, and everything was working perfectly. Uninstalled the app and all its components afterward, and the sound is fine. Looks like the driver from PCSpecialist just wasn’t up to par for some reason.