No sound on headset

D

darrey

Member
Hello

I have been using my headset on my laptop with no issues. However after not using them for a couple of weeks, today I simply cannot get sound out of them. They work fine on everything else, but when plugged in to the laptop, no sound what so ever.
I have tried everything I possibly can but to no avail.

Has anyone else had this issue? any known issues that can fix it. Any help is greatly appreciated.

thanks
Dal



Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 @ 2.20GHz 50 °C
Coffee Lake 14nm Technology
RAM
32.0GB
Motherboard
CLEVO P95_96_97ExRx (U3E1)
Graphics
Generic PnP Monitor (1920x1080@144Hz)
Intel UHD Graphics 630 (CLEVO/KAPOK Computer)
4095MB NVIDIA GeForce RTX 2070 with Max-Q Design (CLEVO/KAPOK Computer) 51 °C
SLI Disabled
Storage
931GB Seagate BarraCuda SSD ZA1000CM10002 (SATA (SSD)) 51 °C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio
Sound Cards
NVIDIA High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Realtek High Definition Audio
Playback Device
Speakers (Realtek Audio)
Recording Device
Microphone (Realtek Audio)
 
D

darrey

Member
of course.....


Chassis & DisplayDefiance Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Six Core Processor 8750H (2.2GHz, 4.1GHz Turbo)
Memory (RAM)32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics CardNVIDIA® GeForce® RTX 2070 Max-Q - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive1TB SEAGATE BARRACUDA 2.5" SSD, (upto 560MB/sR | 540MB/sW)
Memory Card ReaderIntegrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor1 x 180W AC Adaptor
Power Cable1 x 1 Metre Cloverleaf UK Power Cable
BatteryDefiance Series 4 Cell Lithium Ion Battery (62WH)
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options2 x USB 3.1 PORTS (Type C) + 2 x USB 3.1 PORTS
Keyboard LanguageRGB BACKLIT UK KEYBOARD
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserMicrosoft® Edge (Windows 10 Only)
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 7 to 9 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland


Detailed Specification
Dimensions & Weight
Dimensions (w x d x h)398.6mm x 268mm x 19.9mm
Weight2.5KG
ColourBlack
Chipset
Processor SupportSupports 9th Generation Intel Core Processors
Memory
Memory TypeSupports DDR4 2666MHz
Number of Modules2 x 1GB/2GB/4GB/8GB/16GB Modules
Maximum Supported Memory32GB
Hard Drive Capacity
Hard Drive Type1 x 7mm, 2.5" S-ATA HDD support
M.2 Port2 x M.2 2280 SSD Ports, 1 x WLAN M.2 2230
Display & Graphics
GraphicsChoice of graphics cards - refer to configurator.
Screen Size17.3 inch Widescreen
Native/Maximum Resolution1920 x 1080
Refresh Rate144 Hz
Audio
ChipsetHigh Definition Audio with SoundBlasterX® Pro-Gaming 360˚
Channels2 channel HD Audio
Connections1 x Headphone / Microphone jack, 1 x Microphone / S/PDIF optical jack
SpeakersBuilt in two speakers
Integrated MicrophoneYes, Array Microphone
Communications
Wireless SupportWireless LAN 802.11AC/B/G/N (M.2 Interface)
Bluetooth SupportBluetooth V5.0 module support
Keyboard & Mouse
KeysRGB backlit isolated keyboard
Language SupportMulti-Language support
Pointing Device | Touchpad MouseTouchpad Pointing Device with left/right click
Backlit KeyboardYes
Memory Card Reader
Memory Card Reader6-in-1 Card Reader (MMC / RSMMC / SD / Mini SD / SDHC / SDXC)
Ports
USB2 x USB 3.1 Ports (Type C), 2 x USB 3.1 Ports
LAN1 x RJ-45 jack
Display1 x HDMI, 1 x Mini Display Port, 1 x USB-C (DP 1.3)
Microphone-IN1
Headphone-OUT1
DC-in1
S/PDIF1 x S/PDIF Out (via microphone jack)
 
D

darrey

Member
I get box up asking which device did i plug in
 

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D

darrey

Member
yes it is, and if i unplug the headset, it is also the same, just different volume setting.
 

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  • Not Plugged In.jpg
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D

darrey

Member
No nothing. I have used my phone headphones and nothing on them either.
so it has to be either a hardware issue or software issue, but I am at loss at to what.... very frustrating.
 
ubuysa

ubuysa

The BSOD Doctor
I'm assuming that you get sound from the laptop speakers?

Can you open the Realtek HD Audio Manager? Go to the Control Panel (it's in Start Menu > Windows > Windows System) and click on the Realtek HD Audio Manager icon.

When that opens, along the bottom are coloured circles representing the output and input sockets you have. Normally they are dimmed but when you plug the headphones in does the appropriate socket brighten up? If it does then the Realktek audio driver knows that your headphones are there (that makes it likely it's a software or config issue).

Now click on the gear icon in the Realtek HD Audio Manager and select Option. Post a screenshot of that page - I'm not sure what options you get on a laptop.
 
D

darrey

Member
Sorry I have not got back sooner. Ok so this problem still exists. The workaround is that I have to uninstall the Realtek(R) Audio driver, reboot, reinstall and it works. Royal pain the the rear though, and not something one should have to do. :(
 
ubuysa

ubuysa

The BSOD Doctor
darrey said:
Sorry I have not got back sooner. Ok so this problem still exists. The workaround is that I have to uninstall the Realtek(R) Audio driver, reboot, reinstall and it works. Royal pain the the rear though, and not something one should have to do. :(
Click to expand...
You have to do that every time?
 
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