No signal from Desktop - GPU failure on brand new PC?

[Snoopy]

Hi everyone,

I have had this new desktop PC from PCSpecialists for about 10 days, but things have not been going well. I suspect something is wrong with my GPU.

Here are the symptoms:

- Screen will freeze at random intervals, sometimes resulting in a "Graphics driver has crashed and has been recovered", sometimes going to black screen with "Signal Lost".

- This does not happen for any particular reason, as it has occured a few times when playing a game, a few times during casual browsing, and a few times when looking at photos from a camera.

- If the monitor loses signal, it will take a few manual reboots until it can reacquire it - usually.

- When powered on, even if no signal is found, all fans are running and the PC boots up (I get a single beep at startup)

- The issue is not with the monitor, as it works perfectly fine on the same HDMI port for a Chromecast device or a laptop connected via HDMI

- The HDMI cable works perfectly fine when connecting other computers to the monitor on the same port

As of today, the signal is now completely lost. I have rebooted many times, and I am not getting the signal back.

Here is the configuration I have:
Processor (CPU) AMD FX-4350 Quad Core CPU (4.3/4.2GHZ - 4MB CACHE/AM3+)
Motherboard ASUS® M5A97 R2.0 (DDR3, USB3.0, 6Gb/s)
Memory (RAM) 8GB Kingston DUAL-DDR3 1600MHz (1 x 8GB)
Graphics Card 2GB AMD RADEON™ R7 360 - DVI, HDMI, DP- DX® 12


I am running under Windows 10.

Note that due to being an idiot, despite living in France I ordered a UK-style power cord, so I use a standard UK/France adaptator, if that has any possible effect.

The issue appeared pretty much from the moment I first booted my computer (first freeze about 20 minutes in). After installing the most recent driver with the help of the AMD Driver Installation DVD that came with the computer, things became a little bit better... but crashes kept happening.


So... Any clues about what I can do? Note that due to the loss of signal problem, at the moment I am completely unable to get a signal and so can't do anything with my desktop. The HDMI cable is also the only way I can link my desktop to my monitor.

From searching around I've seen a lot of people who had it happen, with no clear solution. I haven't seen any examples of people for whom it happened even when the PC was under no particular strain.

Thanks in advance for any insights! It's my first new computer in 6 years, I'm a bit frustrated that it doesn't work right but I'm not sure if it's something I did or not.

Do you guys think it's the GPU, or could some other thing be causing this blackout?

 

[SpyderTracks]

It's likely a driver issue. Boot into safe mode, that should load a generic graphics driver to show you if it's the graphics card that's at fault or the monitor.

 

[ubuysa]

Did you buy it with Windows 10 pre-installed or did you order it without an OS and install your own copy of Windows 10?

 

[Snoopy]

Hi,

Thanks for the answers! It's reassuring that the issue could simply be a driver problem.

Windows 10 came pre-installed indeed, I didn't install it separately.

I have tried to boot into safe mode, but... it doesn't work. I'm not sure the computer recognizes the keyboard at all in fact, even though it gives me the single "beep" when powered on: I've noticed the numlock and capslock lights, for example, don't light up when the key is pressed. The keyboard itself worked perfectly fine until the computer went to black last time. It's a USB keyboard - I've tried plugging it into all USB ports (back and front) on the desktop and the result is the same.

I'll try switching it off and on and off and on again until it works, so I can try to update the drivers...

 

[SpyderTracks]

Hi,

Thanks for the answers! It's reassuring that the issue could simply be a driver problem.

Windows 10 came pre-installed indeed, I didn't install it separately.

I have tried to boot into safe mode, but... it doesn't work. I'm not sure the computer recognizes the keyboard at all in fact, even though it gives me the single "beep" when powered on: I've noticed the numlock and capslock lights, for example, don't light up when the key is pressed. The keyboard itself worked perfectly fine until the computer went to black last time. It's a USB keyboard - I've tried plugging it into all USB ports (back and front) on the desktop and the result is the same.

I'll try switching it off and on and off and on again until it works, so I can try to update the drivers...

Windows 10 operates differently to previous os especially when accessing the bios and safe mode as it boots so quickly it won't register f keys before posting.

http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

 

[Snoopy]

Indeed, you're right.

I've also tried doing the F8 or Shift+F8 thing with a Windows10 Recovery disk inserted into the computer, but that doesnt work either.

Googling how to boot windows 10 into safe mode, I can only find methods that assume your monitor is working (or that you can boot windows normally). Do you know of any way to do it without getting a signal on the monitor?

 

[ubuysa]

I would give PCS a call.

 

[JonMckenzie]

Very interesting that you've gone through all of the same steps that I have, I even replaced the graphics card, but this has not been successful. Did you have any luck in the end?

 

[SpyderTracks]

Very interesting that you've gone through all of the same steps that I have, I even replaced the graphics card, but this has not been successful. Did you have any luck in the end?

You keep responding to extremely old threads, this one is 8 years old, the issue will be entirely different as the technology is completely different nowadays.