No Service

[Gavins]

I bought a built-up gaming Pc from PCSPEACIALIST for my daughter pre Christmas 2020 and it has never worked.
It's now January 28th 2021 and the after-sales service is pathetic, they refuse to take calls or make outbound calls because they say they are too busy I have spent hours waiting on the phone trying to contact them and have sent many emails asking them for help. I have spent over £1'000 for this equipment which included 3 years warranty for parts and labour, however, its just impossible to contact them.
I got this message back from them saying "limited resources we have at our disposal and factoring in that we are extremely busy on our phone lines"
My argument is they should not be selling products and advertising after-sales if they cant provide after-sales.
I give up with them and my daughter is without the PC she wanted, my advice? Do not go near them! All they want to do is sell, sell, sell, there is no after-sales service.

 

[steaky360]

Sorry to hear you have had a terrible experience.

I've never experienced PCS refusing to take calls though so I'm shocked (and saddened) to hear you've had that happen to you. I've certainly had VERY long wait times (upwards of 2 hours) to get through to a call center agent, but my calls have always been answered.

Not sure if you're up for it, but depending on what the issue(s) with the PC are we might be able to help? If you like, post your full spec from your order page and tell us about the problem(s) you're having with the PC and maybe we can assist?

 

[Bhuna50]

Sorry to hear you are not happy with the service they have provided you.

Is there anything that anyone on the forum might be able to help you with - if you post your specification from your order page / my account section and then say what the issue is, there are various people here with knowledge that might be of assistance.

The first thing usually requested to try is to open the side of the machine and have a look to see if anything may have come loose in transit and carefully push the items back in (ground yourself first).

Is the machine turning on with no video output - is there no power at all etc? try to be as detailed regarding the problem as possible.

Cheers

 

[ubuysa]

This is the first time I have ever heard of PCS refusing to take calls. What do they say when you call?
It's certainly possible that your provider may cut you off after you've been sitting in a queue for an hour or two.

As others have said, what is the problem?

 

[Martinr36]

I could be wrong here but this bit "I have spent hours waiting on the phone trying to contact them" makes me think the "refusing to take calls" was meaning spending hours on hold and not getting answered

Yeah I think that's more like it as well

 

[Stephen M]

I could be wrong here but this bit "I have spent hours waiting on the phone trying to contact them" makes me think the "refusing to take calls" was meaning spending hours on hold and not getting answered

Sounds right, they have been very busy. I feel for people waiting but it is a problem caused by the current situation and in all sectors.

The one which really narked me was Sainsbury's, as someone classed vulnerable and already a signed up delivery customer I should have been offered priority delivery slots, had received confirmation after filling online government form but Sainsbury's stopped all email contact and if you phoned heard a 90 second blurge of poor information and then were cut off - this was happening to everyone.

Took almost two months to sort and only then because a bit of searching with journalist colleagues got us the email of CEO Mike Coupe.

PCS are struggling but do eventually answer and while email response is slow have always had replies.

Be interesting to know what exsctly OP's problem was.

 

[ubuysa]

I could be wrong here but this bit "I have spent hours waiting on the phone trying to contact them" makes me think the "refusing to take calls" was meaning spending hours on hold and not getting answered

Possibly, but there's a big difference between "PCS refused to take my calls" and "I wasn't prepared to hang on long enough for them to answer".

I've alerted PCS Customer Care in any case.

 

[Sirius2188]

I bought a built-up gaming Pc from PCSPEACIALIST for my daughter pre Christmas 2020 and it has never worked.
It's now January 28th 2021 and the after-sales service is pathetic, they refuse to take calls or make outbound calls because they say they are too busy I have spent hours waiting on the phone trying to contact them and have sent many emails asking them for help. I have spent over £1'000 for this equipment which included 3 years warranty for parts and labour, however, its just impossible to contact them.
I got this message back from them saying "limited resources we have at our disposal and factoring in that we are extremely busy on our phone lines"
My argument is they should not be selling products and advertising after-sales if they cant provide after-sales.
I give up with them and my daughter is without the PC she wanted, my advice? Do not go near them! All they want to do is sell, sell, sell, there is no after-sales service.

I've been queue position 1 for 50 minutes so I feel you pain!!

 

[Cobblers]

Well called this morning at 9:18am and call answered and completed as of 10:00am. I was about 8-9 in que upon getting connected.

The guy who answered was pleasant and sorted out my query.... sorting which drive I wanted the operating system to be put on (has added a note to the builder) and I enquired about delivery of the 2060's and the potential build date for my system as a whole.

Can't complain at that, 40 mins all in and done. I've waited longer for HMRC and Virgin Media.

 

[barlew]

I said this in another thread recently but what email address did you write in to? Every email i have sent this year has been replied to within the advertised 7 working days.

 

[ubuysa]

I said this in another thread recently but what email address did you write in to? Every email i have sent this year has been replied to within the advertised 7 working days.

We have been advised that the only email address allowed to be published on here is [email protected].

 

[Stephen M]

I said this in another thread recently but what email address did you write in to? Every email i have sent this year has been replied to within the advertised 7 working days.

Some of us do seem to be luckier than others with email. Have emailed several times and never waited more than two days for a response. Realise things are more difficult at moment but I often prefer email in many circumstances as it gives time for a more thoughtful reply.

 

[Cobblers]

I don't mind the phone, though the only issue with it is a lack of evidence as to what was said. But speaking to someone nicely (normally) will get the desired effect. Kill people with kindness and it goes a long way... again normally. P&Q's is a basic way of showing dignity to your fellow human.

I'm in sales myself and try where possible to treat people like they are one of my customers... whether or not I'm actually the customer as is the case in this instance.

 

[Stephen M]

We used to get a lot of jerks phoning the office at the paper, one of my hates was people who started with lines like this: "Not sure my I am phoning as I doubt you will help."

 

[Martinr36]

Some of us do seem to be luckier than others with email. Have emailed several times and never waited more than two days for a response. Realise things are more difficult at moment but I often prefer email in many circumstances as it gives time for a more thoughtful reply.

Yeah that's the same type of turnaround i was getting on emails the tail end of last year

 

[Cobblers]

We used to get a lot of jerks phoning the office at the paper, one of my hates was people who started with lines like this: "Not sure my I am phoning as I doubt you will help."

Yeah that would turn me off straight away.

 

[Stephen M]

Yeah that would turn me off straight away.

On one particularly bad day I was sure I recognised the voice as a regular moan-machine so just replied: "Why are you phoning then." Was about ten seconds before he managed to get going on the complaint.

 

[Smoggyuk]

You are always welcome to email me directly, just send me a personal message with your email and your concerns.

I will try my best to get back to you today but as you can imagine, we are extremely busy.

We are adjusting the best we can under the circumstances, and I can say with complete certainty that none of my support agents are dropping calls or refusing to take these calls.

 

[Bhuna50]

You are always welcome to email me directly, just send me a personal message with your email and your concerns.

I will try my best to get back to you today but as you can imagine, we are extremely busy.

We are adjusting the best we can under the circumstances, and I can say with complete certainty that none of my support agents are dropping calls or refusing to take these calls.

Oh dear. You do realise that you are now about to get 100 PMs asking about queue levels and positions. [emoji23][emoji23][emoji23]


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[NoddyPirate]

Oh dear. You do realise that you are now about to get 100 PMs asking about queue levels and positions. [emoji23][emoji23][emoji23]


Sent from my iPhone using Tapatalk

Only 100? My credit card is maxed out so I’ll send him more than that just to see if he’ll take some of my family as collateral for the gigantic build that I’ve convinced myself I need. There’s always a couple of relatives you regret. It would be useful if they could be converted into RAM.....