New pc turns on but no signal to monitor

[Mitchtenn96]

Hello guys my new desktop arrived and it turns on but I can’t get a signal to monitor? Any ideas? (I should add I’ve plugged it into the graphics card like the booklet says)

 

[JUNI0R]

Hello guys my new desktop arrived and it turns on but I can’t get a signal to monitor? Any ideas? (I should add I’ve plugged it into the graphics card like the booklet says)

It might also be as simple as the Monitor is on the wrong output mode. It's easy to make simple mistakes

 

[Mitchtenn96]

All seems to be fine, I’ve tried it on my monitor using both hdmi & DP cables and on my tv using a hdmi & nothing.

 

[Bhuna50]

Are you getting any beeps when you turn on the PC? Is there nothing showing at all?

Have you opened the machine and ensured that nothing has come loose in transit at all.

Take out the graphics card and reseat it back in pushing firmly.

 

[Mitchtenn96]

No beeps occur and nothing seems to be loose inside. Literally just getting the no signal screen on my tv and a blank screen on my monitor. Honestly I’m a complete novice when it comes to pcs and not sure if trying to take it out myself is a good idea haha 😂

 

[SpyderTracks]

No beeps occur and nothing seems to be loose inside. Literally just getting the no signal screen on my tv and a blank screen on my monitor. Honestly I’m a complete novice when it comes to pcs and not sure if trying to take it out myself is a good idea haha 😂

Can you upload a picture of the back of the pc with all the wires connected?

 

[Mitchtenn96]

Here you go

 

[SpyderTracks]

What are your full specs from the order page?

 

[Mitchtenn96]

What are your full specs from the order page?

Case
NZXT H511 MID-TOWER GAMING CASE (BLACK)
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Graphics Card
16GB AMD RADEON™ RX 6800 - HDMI, DP - DX® 12
1st Storage Drive
4TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 750W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
ASUS TUF K1 Gaming Keyboard & M3 Mouse Bundle
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 12 to 15 working days
Promotional Item
Get FarCry 6 with select AMD Ryzen CPUs
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[SpyderTracks]

Sorry about that, back on topic now!

First things first, can you take a photo of the cables that go into the side of the GPU inside the case?

Need to know if it's 2 individual cables, or a splitter connecting to both ports.

 

[Mitchtenn96]

Sorry about that, back on topic now!

First things first, can you take a photo of the cables that go into the side of the GPU inside the case?

Need to know if it's 2 individual cables, or a splitter connecting to both ports.

Haha no worries 😂 & here you go

 

[SpyderTracks]

Haha no worries 😂 & here you go

So can you identify if it’s 2 individual cables running from the PSU or a splitter?

 

[SpyderTracks]

So can you identify if it’s 2 individual cables running from the PSU or a splitter?

Judging by the cable ties it is 2 individual cables

 

[Mitchtenn96]

Judging by the cable ties it is 2 individual cables

To me it looks like a splitter as I can only see one cable running towards the gpu, looks like they’ve just tied up the splitter portion of it?

 

[SpyderTracks]

To me it looks like a splitter as I can only see one cable running towards the gpu, looks like they’ve just tied up the splitter portion of it?

Ok, when you have it powered on, are there any lights lit at point 7 in the top right on this diagram? If so, what colours and which ones?

 

[Mitchtenn96]

Ok, when you have it powered on, are there any lights lit at point 7 in the top right on this diagram? If so, what colours and which ones?

View attachment 22525

That looks like this section to me, correct me if I’m wrong. Atm only the vga light is lit white. Although earlier the boot light was lit in a green I believe, and I’ve noticed at times the cpu light flash red for a second and then go off again.

 

[SpyderTracks]

That looks like this section to me, correct me if I’m wrong. Atm only the vga light is lit white. Although earlier the boot light was lit in a green I believe, and I’ve noticed at times the cpu light flash red for a second and then go off again.

It does appear to be primarily GPU related then.

I would try uninstalling the GPU fully and then slotting it back in just as a final check, but it's very possible the card is dead and needs swapping out.

If you're ok doing that (it's very easy), then you have the possibility of RMA'ing just the GPU rather than the whole machine. In that instance, it's very possible PCS will just be able to post you a replacement GPU for next day.

If you have to send the whole thing back, it's a pain and can take a while.

 

[scarpa1]

It might not be related but I see you wrote, Monitor and TV. Have you always tried it with both connected at the same time?

Just asking as I had trouble with no signal when I first got mine after connecting it to the TV, was fine just with the monitor. But with both monitor and TV connected everything would turn on but just a black screen on both screens.
Wasn't until I sorted the screen settings out that it finally worked on both screens.

 

[Mitchtenn96]

It does appear to be primarily GPU related then.

I would try uninstalling the GPU fully and then slotting it back in just as a final check, but it's very possible the card is dead and needs swapping out.

If you're ok doing that (it's very easy), then you have the possibility of RMA'ing just the GPU rather than the whole machine. In that instance, it's very possible PCS will just be able to post you a replacement GPU for next day.

If you have to send the whole thing back, it's a pain and can take a while.

That’s unfortunate if the gpu is dead. Will uninstalling it and reinstalling it void the warranty? Cause obvs I don’t want that however I also don’t want to send the whole build back haha

 

[Mitchtenn96]

It might not be related but I see you wrote, Monitor and TV. Have you always tried it with both connected at the same time?

Just asking as I had trouble with no signal when I first got mine after connecting it to the TV, was fine just with the monitor. But with both monitor and TV connected everything would turn on but just a black screen on both screens.
Wasn't until I sorted the screen settings out that it finally worked on both screens.

Yeah unfortunately I’ve tried them both individually on my monitor and tv also tried all ports and different cables but no luck 😩