New PC, no signal on monitor

[PapaSmoke]

Dear all,

I received this PC yesterday, everything looks ok, but no signal on monitor. First it beeps once and sometimes 3 short beeps. VGA light is lit on the motherboard and shortly after boot light is on as well.
I changed PCIe slot, again nothing. I plugged in my GPU (Nvidia) and PC works fine with Nvidia card.
PCS tech said it sounds like GPU fault. He wants me to ship my card back to PCS for replacement.

Does anyone know is it any simple issue or I need to send GPU for replacement?

Case	THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)	AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard	ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)	16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card	16GB AMD RADEON™ RX 6800 XT - HDMI, DP - DX® 12 (Delivery before Xmas not guaranteed)
1st Storage Drive	1TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
1st M.2 SSD Drive	500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 750W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 240 Series RGB High Performance Liquid Cooler (AMD)
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting	50cm RGB LED Strip
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Professional 64 Bit - inc. Single Licence [MUP-00003]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account

 

[Bhuna50]

Some obvious checks to state but just in case:

1. Have you tried a different cable?

2. Turn the monitor on first then the PC.

3. Check ALL items are seated properly, not just the GPU - check memory, hard drives etc all connected properly, check all wiring.

4. Are you definitely plugged into the Graphics card and not the motherboard?

5. have you tried plugging into the motherboard to see if that works (if it has integrated graphics - sorry I'm not that knowledgeable on these, but just offering some general tips).

If you have tried all that already and had a call with PCS, then it is looking like the graphics card might be on its way back to PCS for a replacement.

 

[PapaSmoke]

Some obvious checks to state but just in case:

1. Have you tried a different cable?

2. Turn the monitor on first then the PC.

3. Check ALL items are seated properly, not just the GPU - check memory, hard drives etc all connected properly, check all wiring.

4. Are you definitely plugged into the Graphics card and not the motherboard?

5. have you tried plugging into the motherboard to see if that works (if it has integrated graphics - sorry I'm not that knowledgeable on these, but just offering some general tips).

If you have tried all that already and had a call with PCS, then it is looking like the graphics card might be on its way back to PCS for a replacement.

I tried everything you said. Different DP cable, different hdmi cable, different monitor, nothing. I took GPU out and plugged in couple of time, no difference.
Rewired power supply again nothing. But old GPU work fine on every PCIe slot.

 

[Martinr36]

I tried everything you said. Different DP cable, different hdmi cable, different monitor, nothing. I took GPU out and plugged in couple of time, no difference.
Rewired power supply again nothing. But old GPU work fine on every PCIe slot.

sounds like the GPU then

 

[Bhuna50]

I tried everything you said. Different DP cable, different hdmi cable, different monitor, nothing. I took GPU out and plugged in couple of time, no difference.
Rewired power supply again nothing. But old GPU work fine on every PCIe slot.

Sounds like it’s a return to PCS for swap then.


Sent from my iPhone using Tapatalk

 

[PapaSmoke]

I appreciate your advice guys, I will send GPU back for test and replacement.

 

[Martinr36]

Keep us informed

 

[PapaSmoke]

Keep us informed

Startup

Hi! I hope somebody can help me out. Tried turning the computer on using by gigabyte 32 inch screen. But none of the display ports seem to function. Tried HDMi integrated, graphics, and DP port. None function. Any tips.. Just got my computer: Processor (CPU) AMD Ryzen 5 3600XT Six Core CPU...

www.pcspecialist.ie

This guy has same issue. I guess something is wrong with new AMD card.

 

[Martinr36]

Startup

Hi! I hope somebody can help me out. Tried turning the computer on using by gigabyte 32 inch screen. But none of the display ports seem to function. Tried HDMi integrated, graphics, and DP port. None function. Any tips.. Just got my computer: Processor (CPU) AMD Ryzen 5 3600XT Six Core CPU...

www.pcspecialist.ie

This guy has same issue. I guess something is wrong with new AMD card.

yeah just seen that

 

[Martinr36]

Something strange going on as this should have been picked up in testing...wonder whether there is a component in the GPUs that is prone to failure if it gets moved too much

Seems strange, more than one report of this, but yeah you'd have thought it would be picked up in testing