NEW PC CAME DIRTY !!!

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KlevisDara

Bronze Level Poster
Sorry if this is not the right place to post about this but I just wanted your opinion on it

I've just got my pc and I gotta say that I'm DISAPPOINTED.

My PC should be new and all I see is dust all over the place and I don't know what to say really

I paid 3k for this and is not even clean

Has anyone occurred this before ?
 

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TonyCarter

VALUED CONTRIBUTOR
Yuck, that’s not just a bit of dust, it looks like it’s been used by a cat for a few months :oops:

There’s very little we can do on here, so you’ll have to contact PCS directly and raise a complaint/RMA.
 
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KlevisDara

Bronze Level Poster
I have a video as well where I touch the front panel and the dust flares up everywhere like I'm working on construction, but I cant post it here as is a large file
 
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Paul1964

Gold Level Poster
KlevisDara said:
I have a video as well where I touch the front panel and the dust flares up everywhere like I'm working on construction, but I cant post it here as is a large file
Click to expand...
If you have a YouTube account you can put it on there and link here. But really you need to be talking to PCS. Something has gone awry there.
 
Nursemorph

Nursemorph

Silver Level Poster
That is surprising..the 2 PCs I've bought from them haven't had a speck of dust anywhere.

The amount of dust on that filter looks as if it's been used for a while...almost as if someone sent a system back after using it and then the case was re-used. Not saying that's what happened, just what it looks like.

Anyway, as mentioned, you'd need to bring it up with PCS and discuss it with them. Personally, I'd RMA the thing as there is no way I'd accept that on a brand new system
 
steaky360

steaky360

Moderator
Moderator
@KlevisDara I would agree with the others here, please raise a RMA/Complaint about this with PCS.

This isn't acceptable and they will take this seriously. I'll flag it to the admins here (who're the only folk here who work for PCS) but they don't necessarily check the forum regularly.
 
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KlevisDara

Bronze Level Poster
UPDATE:

I spoke to them and the guy on the phone was surprised from the photos and said that normally this wouldn't pass the quality checks before delivery

He was suspecting that something might have exploded next to the pc and it collected all the dust or something with delivery but I don't think that's the delivery fault there as the box was completely fine

So basically no clues of what could happen

He said that I would have to do an RMA and get it sent back and they will have to build a new one with new components obviously

But I'm still waiting for a call which they will explain better in details after this being reviewed with the rest of the team
 
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KlevisDara

Bronze Level Poster
TonyCarter said:
There's no way it would get that dusty/hairy during shipping...unless someone took it out, unpacked it and rubbed their pussy-cat over it for a few days.

Unless it's switched on, it wouldn't draw any dust/air inside the case.
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Tbh I was thinking maybe they built it first couple of days and left it there in the open for the next 2 weeks untouched then just packed it up and send it

But the guy on the phone said that they do quality check before delivery so I don't know what to say really
 
Scott

Scott

Behold The Ford Mondeo
Moderator
They have photos and videos prior to dispatch so it should be quite easy for them to narrow it down. I certainly wouldn't be happy receiving such a build.

Can you confirm that the case you have in your list is what you received? I think that case only released this year so it to be in that state in such a short time is surprising in itself. If you haven't received the RS ARGB then that would be less surprising.
 
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KlevisDara

Bronze Level Poster
Scott said:
They have photos and videos prior to dispatch so it should be quite easy for them to narrow it down. I certainly wouldn't be happy receiving such a build.

Can you confirm that the case you have in your list is what you received? I think that case only released this year so it to be in that state in such a short time is surprising in itself. If you haven't received the RS ARGB then that would be less surprising.
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Tbh i wrapped it up last night straight after taking photos, but from what i know that was the right case

I only got those photos that I attached here, and I'm sending another one with top view if that helps
 

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KlevisDara

Bronze Level Poster
Scott said:
They have photos and videos prior to dispatch so it should be quite easy for them to narrow it down. I certainly wouldn't be happy receiving such a build.

Can you confirm that the case you have in your list is what you received? I think that case only released this year so it to be in that state in such a short time is surprising in itself. If you haven't received the RS ARGB then that would be less surprising.
Click to expand...

PCSPECIALIST - Top Spec Custom PCs & Laptops Built to Order

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.
www.pcspecialist.co.uk www.pcspecialist.co.uk


And this is the 360° images that they sent, this was the exact case
 
Scott

Scott

Behold The Ford Mondeo
Moderator
It's definitely a Frame case, if it's got the RS fans then it's the correct case. I'm quite surprised. Make sure you send the video over to PCS as well.
 
Scott

Scott

Behold The Ford Mondeo
Moderator
KlevisDara said:

PCSPECIALIST - Top Spec Custom PCs & Laptops Built to Order

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.
www.pcspecialist.co.uk www.pcspecialist.co.uk


And this is the 360° images that they sent, this was the exact case
Click to expand...

That looks spot on, it looks great there as well as I believe that's the actual system that you're getting. Very unusual to go from that condition to what you are seeing.

A hoover hasn't exploded next to it as it?
 
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