New PC black screen.

[PCDude568]

Hi. I have just received a new desktop gaming PC. I have hooked the PC up to my monitor using a hdmi cable but sadly, despite the PC powering on I am just left with a black screen. I have tried multiple monitors and I have made sure the HDMI cable is connected to the correct port as shown in the manual (connected to the GPU). I had a look inside and the graphics card does appear a little loose. I gently wiggled it and managed to get a picture for several seconds and then it went again. Perhaps something got dislodged during the delievery process. I did manage to get a picture for around 30 seconds which was the longest amount of time before it went again. I have no experience with building computers and I'm a total novice. I also think the instalation process of Windows 11 has been corrupted during the install process. Which I know can easily be resolved with making a bootable usb. The main issue is getting a stable picture on the screen. Any help will be appreciated. Thank you.

 

[SpyderTracks]

Is this a PCSPECIALIST system? Can you copy and paste your full specs from the order page?

 

[PCDude568]

Yes. It is from PC Specialist. I have emailed them yesterday and I will phone customer support.

My Specs are:

Case : corsair 3000d Airflow

Processor: AMD Rysen 9500xt 16 Core xpu 3.3ghz - 4.8ghz 72mb cache/AM4

Motherboard : Gigabyte B550 Gaming X V2

Ram :128 corsair Memory Vengence

Graphics Card : 16GB ZoTac Geforce RTX 5080 AMP Extreame Infinity Hdmi 3 x DP

Thanks.

 

[SpyderTracks]

Yes. It is from PC Specialist. I have emailed them yesterday and I will phone customer support.

My Specs are:

Case : corsair 3000d Airflow

Processor: AMD Rysen 9500xt 16 Core xpu 3.3ghz - 4.8ghz 72mb cache/AM4

Motherboard : Gigabyte B550 Gaming X V2

Ram :128 corsair Memory Vengence

Graphics Card : 16GB ZoTac Geforce RTX 5080 AMP Extreame Infinity Hdmi 3 x DP

Thanks.

We need the specs from the order page on your PCS account please, just copy and paste

 

[PCDude568]

Case
CORSAIR 3000D AIRFLOW MID TOWER GAMING CASE
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
AMD Ryzen 9 5900XT 16 Core CPU (3.3GHz-4.8GHz/72MB CACHE/AM4)
Motherboard
GIGABYTE B550 GAMING X V2 (AM4, DDR4, PCIe 4.0)
Memory (RAM)
128GB Corsair VENGEANCE DDR4 3200MHz (4 x 32GB)
Graphics Card
16GB ZOTAC GEFORCE RTX 5080 AMP EXTREME INFINITY - HDMI, 3 x DP
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (3500 MB/R, 3200 MB/W)
2nd M.2 SSD Drive
1TB PCS PCIe M.2 SSD (3500 MB/R, 3200 MB/W)
RAID
RAID 0 (STRIPED VOLUME - 2 x same size & model HDD / SSD)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 850W RMx SERIES™ ATX 3.1, MODULAR, CYBENETICS GOLD
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
PCS FrostFlow 200 Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND APPLICATION
Extra Case Fans
3 x 120mm PCS Black Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6E AX210 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence.
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Google Chrome™
Speakers
LOGITECH S150 2.0 BLACK SPEAKER SYSTEM
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 6 to 8 working days
Miscellaneous
PCSpecialist 2023 Holo Sticker Sheet
Welcome Book
PCSpecialist Welcome Book

RAID Configuration​

Product Description
1TB PCS PCIe M.2 SSD
First Category
1st M.2 SSD Drive
Second Category
2nd M.2 SSD Drive
Configure RAID
N/A
Third Category
N/A
Fourth Category

Pricing Information​

Production Dates​

Processed Date
14-03-2025
Pre-Production Date
14-03-2025
Build Date
20-03-2025
Test Date
24-03-2025
QC Date
27-03-2025
Awaiting Dispatch Date
27-03-2025
Dispatch Date
28-03-2025

Who Worked on This Order?​

Built By
A. Voong
Tested By
S. Savage
QC'd By
A. Schorah
Packed By
A. Staff1

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[PCDude568]

Oops. Good call. Sorry, I didn't realise that was on there. I have removed it.