I've seen previous posts on here with the same issue.
I've recently taken delivery of a new laptop. The specification and laptop has the 'Sound Blaster Cinema 6+' sticker. However, it didn't have the sound blaster software installed when I booted up. I've since installed this via the MS store. When I open the software, it says, "Please connect a Sound Blaster Cinema 6 device."
Specification as follows:
I've recently taken delivery of a new laptop. The specification and laptop has the 'Sound Blaster Cinema 6+' sticker. However, it didn't have the sound blaster software installed when I booted up. I've since installed this via the MS store. When I open the software, it says, "Please connect a Sound Blaster Cinema 6 device."
Specification as follows:
| Chassis & Display | Destian Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080) |
| Processor (CPU) | AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4) |
| Memory (RAM) | 32GB Corsair 3200MHz SODIMM DDR4 (2 x 16GB) |
| Graphics Card | NVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1 |
| 1st M.2 SSD Drive | 2TB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7300MB/R, 6900MB/W) |
| 2nd M.2 SSD Drive | 2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W) |
| AC Adaptor | 1 x 230W AC Adaptor |
| Power Cable | 1 x 1.5 Metre UK Power Cable (Kettle Lead) |
| Battery | Destian Series Detachable 6 Cell Lithium Ion Battery |
| Thermal Paste | STANDARD THERMAL PASTE FOR SUFFICIENT COOLING |
| Sound Card | 2 Channel High Def. Audio + SoundBlaster™ Cinema |
| Bluetooth & Wireless | GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0 |
| USB/Thunderbolt Options | 1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT |
| Keyboard Language | 15" DESTIAN SERIES UK KEYBOARD |
| Operating System | Windows 11 Professional 64 Bit |
| Operating System Language | United Kingdom - English Language |
