New laptop has zero battery capacity

[zukias]

I recently bought a new laptop here, and I noticed when I woke up one morning, it required charging to switch it on, despite having been shut down for about 8 hours since I last used it. I then tested to see how long it would last while on, so i unplugged the charger, and the laptop instantly shut down (from 38% battery). Then when I plug it in again, the charge starts from 0% and starts climbing again. So the battery seems to be completely non-functional. This happened on both the unlicensed windows OS that it came with, and ubuntu that I installed.

Everything I can find online seems to suggest the battery is (already) dead. I will most likely be requesting a refund, but I suppose this is a last attempt at asking if anyone has had the same issue and if there's an easy fix.

Also, just to be clear, I have never seen the battery actually working. I only got it out the box and tested it a few days ago.

Specs:
Chassis & Display Gemini Series: Aluminium Chassis: 14.1" Full HD IPS LED (1920 x 1080)
Processor (CPU) Intel® Celeron® Quad Core Processor N4120 (1.10GHz, 2.60GHz Turbo)
Memory (RAM) 4GB LPDDR4 2133MHz LOW PROFILE SOLDERED
Graphics Card INTEL® HD GRAPHICS (CPU Dependant) - 1.7GB Max DDR4 Video RAM - DirectX® 12
1st M.2 SSD Drive 1TB WD BLUE SA510 SATA SSD M.2 (560 MB/R, 520 MB/W)
Memory Card Reader Integrated Micro-SD Memory Card Reader
AC Adaptor 1 x 24W AC Adaptor
Power Cable 1 x 1.5 Metre USA Power Cable (Kettle Lead)
Battery Gemini Series Lithium Ion Battery (5000mAh)
Sound Card 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless WIRELESS 802.11N CARD + Bluetooth 4.0
USB/Thunderbolt Options 2 x USB 3.0 PORTS AS STANDARD
Keyboard Language GEMINI SERIES SINGLE COLOUR BACKLIT UK KEYBOARD
Notebook Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam INTEGRATED 1MP HD WEBCAM


Any advice much appreciated

 

[SpyderTracks]

You wouldn’t be eligible for a refund as the system is working fine. Batteries are very dependent on how you use them ie if you have hibernation set and shut down the laptop you will have never actually powered it off as it would have been in a permanent sleep state which would decrease battery life.

if you only recently ordered it then yes would point to a faulty battery in shich case it would be replaced under warranty (battery warranties are 6 months)

You can check battery health by opening cmd as admin and type

powercfg /batteryreport

If necessary just get a replacement battery

 

[zukias]

You wouldn’t be eligible for a refund as the system is working fine. Batteries are very dependent on how you use them ie if you have hibernation set and shut down the laptop you will have never actually powered it off as it would have been in a permanent sleep state which would decrease battery life.

it's not just when i shut it down though, it's even when it's turned on, and battery is 100%, if i pull the charger out, it immediately shuts down, like a desktop

 

[SpyderTracks]

it's not just when i shut it down though, it's even when it's turned on, and battery is 100%, if i pull the charger out, it immediately shuts down, like a desktop

Yes, as said, if it’s been in hibernation, it will have permanently been on which rapidly degrades battery

 

[DarkPaladin]

If you go to your order page, you can sometimes have the option to purchase a replacement battery or simply reach out to PCSpecialist via your account inbox. I had to do the same for my laptop, where the battery would essentially shut down after 5-10 minutes of being unplugged.