New AM5 Boot Issues

[Static Jak]

Hi, thought I'd post here and see if anyone has had a similar issue.

My specs are:

Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU

Motherboard
ASUS® TUF GAMING X670E-PLUS WIFI (AM5, DDR5, PCIe 5.0, Wi-Fi 6E)

Memory (RAM)
32GB Corsair VENGEANCE DDR5 5600MHz (2 x 16GB)

Graphics Card
Asus GeForce RTX 3080 TUF Gaming OC 10GB

M.2 SSD Drive
2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)

Power Supply
CORSAIR 1200W RMx SHIFT SERIES™ MODULAR 80 PLUS GOLD, ULTRA QUIET

Processor Cooling
CORSAIR iCUE H150i ELITE CAPELLIX XT RGB High Performance CPU Cooler

I got it at the start of the year and it's had no real issues until yesterday evening. I restarted the PC (hit restart rather than shut down by mistake) and rather than the usual boot back up it beeped immediately rather than a few seconds like I expect from AM5, then turn off, start back up and do this over and over until I held then the power button.

I would start it back up and it'd give a message stating "The system has been POSTed" in safe mode." I've attached the whole message. I'd hit F1 and it'd load to BIOS and from there I would restart. This would either lead to it booting up no problem or back to square one.

Sometimes it'd get as far as it seeming to load, then getting a message from Windows saying "Preparing Automatic Repair" followed by turning off and restarting again.

It's the randomness off it all that's driving me a little crazy. Once Windows actually loads, I have zero issues either with browsing or gaming.

 

[TonyCarter]

Was it possibly trying to install a pending Windows update, and you’ve accidentally interrupted it?

Once you get it booted, you could try ‘sfc /scannow’ from a CMD prompt to see if there are corrupted files. Otherwise you may have to provide some troubleshooting data for the in-house experts to analyse…

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When you're seeking help with a BSOD

Don't Panic! Many people panic when they get a BOSD, partly this is because they happen unexpectedly and because they usually happen without warning, but also because many believe they mean you have a hardware problem. The good news is that in the majority of cases a BSOD is a software problem...

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[Static Jak]

Hi, thanks for the reply.

I have it up and running now so I'll run that scan now. I don't believe it was interrupted during an update but I know there was a quick security update I stalled the same day.

This has been going on for two days now. I got it back up and running yesterday evening too but tonight I ran into the same issue.

Sorry I'm not very tech savvy, how would I provide any troubleshooting data to help?

EDIT: From the scan

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

 

[Static Jak]

Case
CORSAIR 5000D AIRFLOW TEMPERED GLASS GAMING CASE
Promotional Item
Get Avatar: Frontiers of Pandora™ with select AMD products. (C)
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® TUF GAMING X670E-PLUS WIFI (AM5, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 5600MHz (2 x 16GB)
Graphics Card
NONE, I ALREADY HAVE A GRAPHICS CARD
1st M.2 SSD Drive
2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
Power Supply
CORSAIR 1200W RMx SHIFT SERIES™ MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H150i ELITE CAPELLIX XT RGB High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
3 x Corsair AF120 RGB ELITE PWM Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
Christmas Delivery No Longer Guaranteed
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Price: €0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am5-pc/avzb0JhC8Y/

 

[TonyCarter]

Okay, we can try and fix the missing/corrupt files with DISM (Windows built-in repair tool).

How to repair a Windows 11 image using DISM Command Tool — Scan health and restore in 5 easy steps

Coming across one too many Windows 11 problems? Here's how to fix them

www.tomsguide.com

Open Command Prompt as administrator, enter the following command: “DISM /Online /Cleanup-Image /CheckHealth” and press Enter. This will command the DISM tool to do a quick sweep of the system and verify any corrupted data.

Alternatively, and for a more detailed scan (I tend to do both), in the same Command Prompt window, enter the following command: “DISM /Online /Cleanup-Image /ScanHealth” and hit Enter again. This will take longer.

Finally, if any corrupt files are reported in either/both of the steps above, and also in the same Command Prompt, enter the following command: “DISM /Online /Cleanup-Image /RestoreHealth” and press Enter.

 

[SpyderTracks]

Out of interest, is it correct there are 3 keyboards and mice connected?

If so, remove two of them just for testing

 

[Static Jak]

So I ran CheckHealth and it couldn't find anything. I then ran ScanHealth that said "The component store is repairable."

I've did RestoreHealth and when that was finished I ran ScanHealth again and it now states: "No component store corruption detected."

 

[Static Jak]

Out of interest, is it correct there are 3 keyboards and mice connected?

If so, remove two of them just for testing

Yeah I noticed that too. I have a wireless keyboard and mouse (both wireless receivers plugged in. and a steelseries GameDAC for my headset. I definitely don't have 3 keyboards and mice plugged in.

 

[SpyderTracks]

Yeah I noticed that too. I have a wireless keyboard and mouse (both wireless receivers plugged in. and a steelseries GameDAC for my headset. I definitely don't have 3 keyboards and mice plugged in.

That's likely it then, the wireless receivers. Just unplug those temporarily for testing, just leave the keyboard and mouse in.

 

[Static Jak]

Maybe?

When I'm back from work tomorrow I'll try restarting again a few times and see if ScanHealth fixed my issue. If not I'll try unplugging the two wireless receivers and plugging in my keyboard and mouse directly.

The oddest issue that would sometimes happen during the restarts was the immediate Post Beep when normally it'd take 20-30 seconds due to it being AM5.

Anyway, I'll see how it goes tomorrow I'll post back on here either way.

 

[Static Jak]

So I'm still having issues. Today is the first day I've had a chance to try anything and after starting my PC fine, I did two restarts. The was fine but the second would not boot up. So I had to hold down the power button to get it to turn it off, pressed the power button to start it up and it started, no issues.

I also tried with keyboard and mouse plugged directly in but didn't seem to make a difference.

I've linked a recording of this happening.

 

[SpyderTracks]

So I'm still having issues. Today is the first day I've had a chance to try anything and after starting my PC fine, I did two restarts. The was fine but the second would not boot up. So I had to hold down the power button to get it to turn it off, pressed the power button to start it up and it started, no issues.

I also tried with keyboard and mouse plugged directly in but didn't seem to make a difference.

I've linked a recording of this happening.

Just wondering, you ordered without an OS, did you clean install your own copy when you got the machine or just license the test windows that it came with?

 

[Static Jak]

I believe I clean installed but it's been a few months.

Would that be an issue though if it can't even get to the Bios?

 

[SpyderTracks]

I believe I clean installed but it's been a few months.

Would that be an issue though if it can't even get to the Bios?

Sorry, I missed that. What's preventing you entering the BIOS? I realise it's not working from the safe mode error page, but have you just tried entering it normally?

 

[Static Jak]

If you watch the vid, it would just hang after restarting, no post beep, nothing. Just lights on, fans spinning. Then I would holddown the power button to turn it off, hit the power button again to start it up and it started, no issues.

If I shut down, then press the power button, all good. If I hit restart, it hangs. But not every time for some reason.

The issue seems to be tied to restarting. The original issue started when I went to shut down the PC that night but it needed to install a small update and updates will normally make the PC restart as it installs it.

I'm guessing that restart hanged like it did today which cause a corrupted file that I believe we fixed doing RestoreHealth but the original issue of not restarting correctly isn't fixed.

 

[SpyderTracks]

If you watch the vid, it would just hang after restarting, no post beep, nothing. Just lights on, fans spinning. Then I would holddown the power button to turn it off, hit the power button again to start it up and it started, no issues.

If I shut down, then press the power button, all good. If I hit restart, it hangs. But not every time for some reason.

The issue seems to be tied to restarting. The original issue started when I went to shut down the PC that night but it needed to install a small update and updates will normally make the PC restart as it installs it.

I'm guessing that restart hanged like it did today which cause a corrupted file that I believe we fixed doing RestoreHealth but the original issue of not restarting correctly isn't fixed.

Yeah, but you said you couldn't enter the BIOS, what's stopping that?

I know you can enter the BIOS through windows settings, but shutdown isn't currently working, so obviously that's not going to work.

What happens if you enter it normally by keypress on boot up?

Not shutting down properly is a fairly common windows bug, triggered by a few things, so just trying to narrow them down

1/. The PC must be clean installed when received if ordered without an OS, the test OS it comes with is not configured.

2/. If you're sure windows was correctly clean installed by deleting all partitions etc, did you disable fast startup as that can cause a multitude of issues: https://www.asus.com/support/faq/1045548/

3/. Other consideration is if hibernation is still enabled, windows defaults to that, so the windows shutdown sequence actually hibernates. Try in powershell entering: shutdown /s

Check those initially

 

[Static Jak]

Yeah, but you said you couldn't enter the BIOS, what's stopping that?

I know you can enter the BIOS through windows settings, but shutdown isn't currently working, so obviously that's not going to work.

Ok so selecting shut down is fine, it'll start up fine.

Selecting restart (which doesn't use fast startup), like in the video, would cause the PC to shut down but when starting back up I get nothing. No BIOS splash screen, nothing. No image, monitor is telling me there is no signal.

 

[SpyderTracks]

Ok so selecting shut down is fine, it'll start up fine.

Selecting restart, like in the video, would cause the PC to shut down but when starting back up I get nothing. No BIOS splash screen, nothing. No image, monitor is telling me there is no signal.

So that would suggest hibernation is enabled.

I would strongly recommend disabling it, it's more for older systems before we had SSD's where boot up took several minutes, it's not really relevant on a desktop, more for laptops when you close the screen.

If you open powershell as administrator and type the following:

powercfg.exe /hibernate off

Then restart the computer, let's see if it's any better.

 

[Static Jak]

I've attached a screenshot of my power settings regarding shut down settings.

As far as I know, fast startup only relates to shutdown, not restart.

Restart is a real, fresh shutdown followed by booting back up.

And restart is what is not working, shutdown starts up fine. So little concerned that if I turn fast startup off, then I can't get back in to Windows at all.

 

[SpyderTracks]

I've attached a screenshot of my power settings regarding shut down settings.

As far as I know, fast startup only relates to shutdown, not restart.

Restart is a real, fresh shutdown followed by booting back up.

And restart is what is not working, shutdown starts up fine. So little concerned that if I turn fast startup off, then I can't get back in to Windows at all.

Fast startup is when the machine shuts down, it puts it in hybrid sleep, not shutdown, and then reloads from memory. As already said, it should always be disabled on any desktop, that's been the case for many years as it just always causes issues.

In windows, by default it's set to hybernate unless you disable it in powershell. So everywhere it says shutdown, that actually means hybernate.

From the video, the system isn't shutting down, you're saying it's starting up with a black screen, but there's no post beep until you've force shut it down, so it's never restarted, so never got to actually shutting down. The screen losing signal is simply because the display driver has been quit, but it's never actually shutting down.

I'll leave it up to you, the things suggested are standard things for any desktop, they're irrelevant setting since PC's were on HDDs and just cause issues.