Need help with mousepad

Hey there,

Got the laptop in October, havent used it much but the few times that I have used it, I have had some problems with the mouse and I am not sure how to fix it.
So if I am scrolling down a page, on the mousepad I would click on the side bar with 1 hand and the other i would slide up or down on the mousepad to, well, go up or down the page.
After a short time, that stops and if I try to click then slide, it wont let me but if I double tap and keep the finger on, then I can move up and down but again that stops working and it acts like the mouse button is stuck on. If I move the mouse over somewhere to click, it wont click, I dont know if I am explaining it well to be honest but it is getting hard to do anything when I cant use the mouse.
Its probably some setting I need to switch off maybe, I'm not sure.
There's an image on the mousepad of a lightbulb with an arrow pointing to a design of a mousepad that says on next to it and below it the same lightbulb but it has the lines around the head to signify it is on with an arrow pointing to a mousepad design and the word off next to it

Thanks
 

Citrus_9

Expert
Hey there,

Got the laptop in October, havent used it much but the few times that I have used it, I have had some problems with the mouse and I am not sure how to fix it.
So if I am scrolling down a page, on the mousepad I would click on the side bar with 1 hand and the other i would slide up or down on the mousepad to, well, go up or down the page.
After a short time, that stops and if I try to click then slide, it wont let me but if I double tap and keep the finger on, then I can move up and down but again that stops working and it acts like the mouse button is stuck on. If I move the mouse over somewhere to click, it wont click, I dont know if I am explaining it well to be honest but it is getting hard to do anything when I cant use the mouse.
Its probably some setting I need to switch off maybe, I'm not sure.
There's an image on the mousepad of a lightbulb with an arrow pointing to a design of a mousepad that says on next to it and below it the same lightbulb but it has the lines around the head to signify it is on with an arrow pointing to a mousepad design and the word off next to it

Thanks
Is this a PCS laptop? Please show us the specs from your orders page. Some mouse pads have a little slider thing on the right and it works different, but not sure how as I'm currently stuck with my 9-10 years old laptop and there was no such a thing at a time. So maybe you could attach a photo of the mouse pad too? Gave you tried to adjust sensitivity settings?
 
Sorry, I forgot to add it while I was creating the post, it is a PCS laptop, I have checked the sensitivity, seems fine, here are the specs

Chassis & Display
Vyper Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (1 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB INTEL® 665p M.2 NVMe PCIe SSD (up to 2000MB/sR | 1925MB/sW)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Vyper Series Integrated 91WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language
VYPER 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Carry Case
Tech Air 17.3" Classic Backpack
Laptop Cooling Stands
CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
FAST TRACK 3 WORKING DAY DISPATCH
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
Top