Hi guys i recently bought a Pc specialist laptop *PC Specialist gaming laptop i7-9750H RTX 2080Max-Q 16GB RAM 1TB Nvm.2 Win11Pro* but it keeps freezing even when i tried to do a windows 11 clean install it would freeze, i have tried everything, flash update, drivers, the only thing that keeps it working is keeping am air compressor blasting cool air on the processor ( that's the only way i found to get windows installation to complete) anyone having the same issue???
My laptop keeps freezing
- Thread starter matheeusc
- Start date
SpyderTracks
We love you Ukraine
Hiya, did you buy it from PCS? If so can you post the full specs from the order page?
It's very old specs so I'm guessing it may have been second hand?
SpyderTracks
We love you Ukraine
So the seller should have transferred warranty to you, if they haven't done that then you'd need to contact them to get that done as without an account, you have no access to drivers so it won't work properly.
But it sounds like it's overheating as well.
SpyderTracks
We love you Ukraine
Any seller is aware about warranty transfer, without it it’s not gonna work. If they’re unable to transfer warranty then I would cancel the purchase as it’s just a useless bit of kit
TonyCarter
VALUED CONTRIBUTOR
For an off-the-shelf PC from Dell, HP, Lenovo, et al, there is a depository of all their drivers/bloatware/etc. that you can access.
With a custom gaming PC that's not the case, as it's built for the customer specifically and their online account would have any custom software/BIOS/firmware/drivers required to run that laptop. Even the same chassis/config from another custom PC builder will have their own customised software packages.
I would try re-pasting the CPU. Once done, leave the cover off and boot the system, being careful not to impact the fans or heatsinks etc. Just to make sure they are all working and operational.
While doing the re-paste be sure to give the heatsinks a good clean of dust. I would also take out the RAM & re-seat it.
If you contact PCS they may be able to help if you give the serial number of the laptop. There's no guarantee, it just might be possible to send you over a driver package etc for your particular system. There are no "model" numbers unfortunately, just chassis models. Everything contained within is customised so the only way to identify is either through owners warranty/account/transfer or through the serial number.
While doing the re-paste be sure to give the heatsinks a good clean of dust. I would also take out the RAM & re-seat it.
If you contact PCS they may be able to help if you give the serial number of the laptop. There's no guarantee, it just might be possible to send you over a driver package etc for your particular system. There are no "model" numbers unfortunately, just chassis models. Everything contained within is customised so the only way to identify is either through owners warranty/account/transfer or through the serial number.
If you have success with the above I would look to replace the paste with a Kryosheet.
You can see the positive experience I had, along with @SpyderTracks above. There are other members such as @Martinr36 as well. We have all spoken quite highly.
It's expensive to get just now for this trial, just go with any old paste to get it going, but once you're satisfied it's definitely worth a switch to save the maintenence hassles.
www.pcspecialist.co.uk
www.pcspecialist.co.uk
You can see the positive experience I had, along with @SpyderTracks above. There are other members such as @Martinr36 as well. We have all spoken quite highly.
It's expensive to get just now for this trial, just go with any old paste to get it going, but once you're satisfied it's definitely worth a switch to save the maintenence hassles.
Putting my money where my mouth is
So on my new rig, I opted for the H150i on my 7800X3D, it's overpowered, but I always go overkill on cooling anyway, and also wanted the 3 fans for aesthetics. BUT, I'm having an issue with temps, could be for a few reasons, the new coolers have VERY little pre applied paste in a dot format...
Another Thermal Grizzly Kryosheet Experience
Similar to @SpyderTracks thread Here I had picked up the kryosheet for my laptop a while back. It ended up getting lost so I did a repaste with conventional MX-4 and waited on the replacement. When it came, I had never bothered to change it as it was working OK. My plan for the laptop is to use...
Thankyou Scott, I have repasted and deep cleaned, still freezing.
If you have success with the above I would look to replace the paste with a Kryosheet.
You can see the positive experience I had, along with @SpyderTracks above. There are other members such as @Martinr36 as well. We have all spoken quite highly.
It's expensive to get just now for this trial, just go with any old paste to get it going, but once you're satisfied it's definitely worth a switch to save the maintenence hassles.
Putting my money where my mouth is
So on my new rig, I opted for the H150i on my 7800X3D, it's overpowered, but I always go overkill on cooling anyway, and also wanted the 3 fans for aesthetics. BUT, I'm having an issue with temps, could be for a few reasons, the new coolers have VERY little pre applied paste in a dot format...
Another Thermal Grizzly Kryosheet Experience
Similar to @SpyderTracks thread Here I had picked up the kryosheet for my laptop a while back. It ended up getting lost so I did a repaste with conventional MX-4 and waited on the replacement. When it came, I had never bothered to change it as it was working OK. My plan for the laptop is to use...
RAM would be next. If there are 2 modules, try running with 1 at a time. If you have an alternative you could try it would be handy.
If it's still dying all that's left is the HDD/M2/SSD or etc. Either reduce to a single drive (if there are multiple) or replace the primary for a Windows install attempt.
After that I'm afraid it would be toast IMO. It would need a significant repair. If the cooling, RAM and HDD are all OK then it's likely to be CPU/GPU/Motherboard unfortunately.
You did mention power though so it may be worthwhile trying to boot with the battery removed but on power. Also, ensure that the PSU you have with the laptop is the correct one. Any power deficiency would shut down the laptop mid-process.