My laptop keeps bsoding even in safe mode
- Thread starter montadar
- Start date
SpyderTracks
We love you Ukraine
Is this a PCSpecialist system? Can you post your full specs from the order page?
SpyderTracks
We love you Ukraine
No, just copy and paste like any text, remember to leave out your windows key and any promo keys
Chassis & Display
Elimina Pro Series: 16" Matte FHD+ 165Hz sRGB 100% LED Widescreen (1920x1200)
Change to: Elimina Pro Series: 16" Matte QHD+ 165Hz sRGB 100% LED Widescreen (2560x1600)
Processor (CPU)
AMD Ryzen™ 7 Eight Core Processor 7735HS (3.2GHz, 4.75GHz Turbo)
Memory (RAM)
32GB PCS PRO SODIMM DDR5 4800MHz (1 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3050 - 4.0GB GDDR6 Video RAM - DirectX® 12.1
Change to: NVIDIA® GeForce® RTX 4050 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3500 MB/R, 3100 MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 180W AC Adaptor
Change to: 1 x 230W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Change to: 1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery
Elimina Pro Series Integrated 62Wh Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Change to: ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Nahimic by SteelSeries 2 Channel HD Audio
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language
ELIMINA 16" SERIES MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecialist Welcome Book
Communications
LAN
Gigabit LAN
Wireless Support
Wireless LAN 802.11AC/B/G/N (M.2 Interface)
Bluetooth Support
Bluetooth V5.2 module support
Keyboard & Mouse
Keys
Single zone RGB backlit keyboard
Language Support
Multi-Language support
Pointing Device | Touchpad Mouse
Built in touch pad with multi-gesture and scrolling function
Backlit Keyboard
Yes
Memory Card Reader
Memory Card Reader
3-in-1 Card Reader (SD/SDHC/SDXC)
Ports
HDMI Ports
HDMI 2.1 (4K 60Hz)
LAN
1 x RJ-45 jack
USB
1 x USB 3.2 Gen 2 Port (Type C), 2 x USB 3.2 Gen 2 Ports, 1 x USB 2.0 Port
Display
1 x HDMI, 1 x Mini Display Port
Microphone-IN
1
Headphone-OUT
1
DC-in
1
Webcam
Webcam
1.0 MP Webcam
Battery & Power Lead
Battery Capacity
4 Cell Lithium-Ion, 62.32WH
Typical Battery Life
Up to 6 Hours
Battery Type
Integrated
Power Lead & AC Adpater
1 x Power Lead included with AC Adapter
Security
Kensington Lock
Yes
Is this all you need?
Elimina Pro Series: 16" Matte FHD+ 165Hz sRGB 100% LED Widescreen (1920x1200)
Processor (CPU)
AMD Ryzen™ 7 Eight Core Processor 7735HS (3.2GHz, 4.75GHz Turbo)
Memory (RAM)
32GB PCS PRO SODIMM DDR5 4800MHz (1 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3050 - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3500 MB/R, 3100 MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
Elimina Pro Series Integrated 62Wh Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
Nahimic by SteelSeries 2 Channel HD Audio
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language
ELIMINA 16" SERIES MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecialist Welcome Book
Communications
LAN
Gigabit LAN
Wireless Support
Wireless LAN 802.11AC/B/G/N (M.2 Interface)
Bluetooth Support
Bluetooth V5.2 module support
Keyboard & Mouse
Keys
Single zone RGB backlit keyboard
Language Support
Multi-Language support
Pointing Device | Touchpad Mouse
Built in touch pad with multi-gesture and scrolling function
Backlit Keyboard
Yes
Memory Card Reader
Memory Card Reader
3-in-1 Card Reader (SD/SDHC/SDXC)
Ports
HDMI Ports
HDMI 2.1 (4K 60Hz)
LAN
1 x RJ-45 jack
USB
1 x USB 3.2 Gen 2 Port (Type C), 2 x USB 3.2 Gen 2 Ports, 1 x USB 2.0 Port
Display
1 x HDMI, 1 x Mini Display Port
Microphone-IN
1
Headphone-OUT
1
DC-in
1
Webcam
Webcam
1.0 MP Webcam
Battery & Power Lead
Battery Capacity
4 Cell Lithium-Ion, 62.32WH
Typical Battery Life
Up to 6 Hours
Battery Type
Integrated
Power Lead & AC Adpater
1 x Power Lead included with AC Adapter
Security
Kensington Lock
Yes
Is this all you need?
There is this too
Item 2
Change to [1 x 1.5 Metre UK Power Cable (Kettle Lead)] from [1 x 1.5 Metre Cloverleaf UK Power Cable]
Item 3
Change to [1 x 230W AC Adaptor] from [1 x 180W AC Adaptor]
Item 4
Change to [ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND] from [STANDARD THERMAL PASTE FOR SUFFICIENT COOLING]
Item 5
Change to [Elimina Pro Series: 16" Matte QHD+ 165Hz sRGB 100% LED Widescreen (2560x1600)] from [Elimina Pro Series: 16" Matte FHD+ 165Hz sRGB 100% LED Widescreen (1920x1200)]
Item 6
Change to [NVIDIA® GeForce® RTX 4050 - 6.0GB GDDR6 Video RAM - DirectX® 12.1] from [NVIDIA® GeForce® RTX 3050 - 4.0GB GDDR6 Video RAM - DirectX® 12.1]
Item 2
Change to [1 x 1.5 Metre UK Power Cable (Kettle Lead)] from [1 x 1.5 Metre Cloverleaf UK Power Cable]
Item 3
Change to [1 x 230W AC Adaptor] from [1 x 180W AC Adaptor]
Item 4
Change to [ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND] from [STANDARD THERMAL PASTE FOR SUFFICIENT COOLING]
Item 5
Change to [Elimina Pro Series: 16" Matte QHD+ 165Hz sRGB 100% LED Widescreen (2560x1600)] from [Elimina Pro Series: 16" Matte FHD+ 165Hz sRGB 100% LED Widescreen (1920x1200)]
Item 6
Change to [NVIDIA® GeForce® RTX 4050 - 6.0GB GDDR6 Video RAM - DirectX® 12.1] from [NVIDIA® GeForce® RTX 3050 - 4.0GB GDDR6 Video RAM - DirectX® 12.1]
SpyderTracks
We love you Ukraine
So what BSOD code are you getting?
What process did you take to clean install and where did you source drivers?
What process did you take to clean install and where did you source drivers?
SpyderTracks
We love you Ukraine
So on the bsod screen it gives an error code.
But as you ordered without windows you need to clean install your own copy as that test windows isn’t configured.
SpyderTracks
We love you Ukraine
All the best with it then.
SpyderTracks
We love you Ukraine
Once you've clean installed, then if you're still having issues we can troubleshoot, or let us know the BSOD code.
It sounds like you're going to struggle though with a custom laptop, not sure it's the right purchase decision.
SpyderTracks
We love you Ukraine
No problem, all the best.
He's not rude - just direct.
ubuysa
The BSOD Doctor
If you're seeing BSODs in Safe Mode then you have a hardware issue - that's what Safe Mode is for. It loads a stripped down version of Windows with only critical drivers and services loaded, typically no third party drivers are loaded (unless you use Safe Mode with Networking, when third-party network drivers are loaded).
Regarding the 'test' Windows you say you're using, I'm not personally prepared to help further until you buy a license and activate Windows.
Regarding the 'test' Windows you say you're using, I'm not personally prepared to help further until you buy a license and activate Windows.
I would completely reinstall windows from a fresh copy sourced from Microsoft. You need to have a license available to activate though.
Copy and paste from @Martinr36
Clean install instructions
Download a new copy of Windows using the (Second option on linked page) to an 8GB (min) USB. Media Creation Tool
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).
This is also worth a watch
Copy and paste from @Martinr36
Clean install instructions
Download a new copy of Windows using the (Second option on linked page) to an 8GB (min) USB. Media Creation Tool
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).
This is also worth a watch
Martinr36
MOST VALUED CONTRIBUTOR
seeing that you are running a bad copy of windows (not configured properly) no one can say for sure its hardware, so get a good clean install and we know we're starting with a good base