multimedia controller driver

[ShuAhm]

Hi guys and gals

I cannot seem to install the driver multimedia controller (PCI\VEN_1022&DEV_15E2&SUBSYS_109F1D05&REV_01\4&2c93f132&0&0541)

can anyone help?

thanks in advance

 

[SpyderTracks]

Hi guys and gals

I cannot seem to install the driver multimedia controller (PCI\VEN_1022&DEV_15E2&SUBSYS_109F1D05&REV_01\4&2c93f132&0&0541)

can anyone help?

thanks in advance

Is this a PCSpecialist machine? Can you post your full specs from the order page?

 

[ShuAhm]

yes it is

specs are:

Chassis & Display
Fusion Pro Series: 15.6" Matte Full HD sRGB 100% LED Widescreen (1920x1080)
Processor (CPU)
AMD Ryzen™ 5 Six Core Processor 4600H (3.0GHz, 4.0GHz Turbo)
Memory (RAM)
8GB Corsair 2666MHz SODIMM DDR4 (1 x 8GB)
Graphics Card
AMD® Radeon™ RX Vega 6 – 1,500 MHz, 6 Core (with Ryzen 5 4600H)
1st M.2 SSD Drive
256GB PCS PCIe M.2 SSD (1900 MB/R, 1100 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 90W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Fusion Series Integrated 91WH Lithium Ion Battery
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
FUSION SERIES SINGLE COLOUR BACKLIT UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Price: £0.00 including VAT and Delivery

 

[SpyderTracks]

Thanks

Is it online? Have you tried running windows updates?

 

[ShuAhm]

yeah i have tried running windows updates and nothing

i will be honest i am not computer savvy but could it be the card reader driver?

 

[ShuAhm]

I also went on the order details and download section and for all windows there is no drivers needed

 

[SpyderTracks]

yeah i have tried running windows updates and nothing

i will be honest i am not computer savvy but could it be the card reader driver?

How are you connected to the network?

 

[ShuAhm]

How are you connected to the network?

wifi

 

[SpyderTracks]

wifi

And you can access websites ok?

 

[ShuAhm]

And you can access websites ok?

yep, everything seems to work fine

 

[SpyderTracks]

yep, everything seems to work fine

Cool, one second, I’ll have a look and see what that is.

 

[ShuAhm]

cheers mate, much appreciated

 

[SpyderTracks]

It appears to be the audio processor of the chipset:

Advanced Micro Devices, Inc. [AMD]

1022

Raven/Raven2/FireFlight/Renoir Audio Processor

15e2

Have you installed the GPU drivers from AMD?

Try this link:

https://drivers.amd.com/drivers/beta/win10-radeon-software-adrenalin-2020-edition-20.8.3-aug27.exe

 

[ShuAhm]

i havent actually, i will try that now

 

[ShuAhm]

i havent actually, i will try that now

sorry, got ahead of myself. can you point me in the right direction?

 

[SpyderTracks]

sorry, got ahead of myself. can you point me in the right direction?

link above

 

[ShuAhm]

seems like it worked!
no exclamation mark on device manager
much appreciated, thanks for your help

 

[SpyderTracks]

seems like it worked!
no exclamation mark on device manager
much appreciated, thanks for your help

Awesome! Pleased

I think that was the HDMI audio of the onboard graphics controller.

 

[ShuAhm]

i ended up downoading the auto detect and reinstall program and did its job.

I am glad its fixed and honestly cant thank you enough

 

[SpyderTracks]

i ended up downoading the auto detect and reinstall program and did its job.

I am glad its fixed and honestly cant thank you enough

No problem at all