Liquid cooling software not showing in Control Center ! Help Recoil 17 13900hx 4090

[Dany1429]

Hello everyone, does anyone know where I can get original software for Recoil 17, i9 13900HX RTX 4090? I don't see the liquid cooling option in the Control Center, even if I have the device connected a few seconds,but after I tried to connect the device via bluetooth, but it disconnects automatically any suggestion is welcome! Thank you

 

[Martinr36]

Can you list the full specs from your orders page

 

[Dany1429]

Sorry, i not have that order page because i bought the laptop from someone,i know only the specs and the model.

 

[Martinr36]

Sorry, i not have that order page because i bought the laptop from someone,i know only the specs and the model.

I'm afraid before we can help you'll need them to get to transfer the warranty etc over to you, everything is explained in the link below:

PCSPECIALIST - Login

Login to your account.

www.pcspecialist.co.uk

 

[Dany1429]

Where i can found a New version of Control Center for this model? I mean, why is necessary the waranty for obtain a simple software? I don't understand...sorry for incovenience

 

[Scoped Badger]

We ask for the full specs to ensure that the laptop isn’t stolen and was ordered from PCS.

If you bough the laptop from someone you know, it’ll be easy to either transfer the warranty or get them to login from their account to get the information needed for you.

 

[Dany1429]

He doesn't have that email anymore so can't acces the order,I don't know any sollution to make the cooling System to work...

 

[Scoped Badger]

He doesn’t need the email, just the login details.

Until we have the full specs, we can’t help.

 

[SpyderTracks]

He doesn't have that email anymore so can't acces the order,I don't know any sollution to make the cooling System to work...

The only way is to transfer warranty. You can try giving PCS a call directly but without warranty transfer they may not be able to help, but it’s nothing we can help with on the forums

 

[Dany1429]

Hello Everyone,

Chris here, from the PCS technical team.

We have heard that there is currently a freezing issue being reported with the 4080 and 4090 models of our 16" and 17" Recoil laptops. Our friends over at XMG have worked with the manufacturer to develop a BIOS with a fix for this and the manufacturer is slowly rolling this BIOS out to their other partners including us.

Presently we are still waiting for the PCSpecialist BIOS with these fixes implemented. Once we do receive it I will link to the files here and instruct you on how to update your BIOS safely.

In the meantime, customers who need this issue fixed quickly are able to use the XMG BIOS on their system safely. The BIOS's are cross compatible with each other and so you are always able to go back to our PCS BIOS at a later date. But please note that we technially can't help you with issues directly related to the XMG BIOS. I do not see their BIOS being an issue as they have very good electrical engineers at XMG, but this must be said regardless.

I hope to get you all the PCS BIOS as soon as possible.

Chris

I have the recoil 17 , RTX 4090 I9 13900HX and i reset the windows,and now the cooling software not showing in control center,can you help me with th file for install? Thanks, p.s i doesnt have anymore the order mail anymore,i hope you can help me to can use the liquid cooler for laptop,thanks!

 

[SpyderTracks]

I have the recoil 17 , RTX 4090 I9 13900HX and i reset the windows,and now the cooling software not showing in control center,can you help me with th file for install? Thanks, p.s i doesnt have anymore the order mail anymore,i hope you can help me to can use the liquid cooler for laptop,thanks!

You don’t need the email with the order as already advised. The seller can just contact PCS to get access to their account again and then transfer you the warranty.

 

[TonyCarter]

I have the recoil 17 , RTX 4090 I9 13900HX and i reset the windows,and now the cooling software not showing in control center,can you help me with th file for install? Thanks, p.s i doesnt have anymore the order mail anymore,i hope you can help me to can use the liquid cooler for laptop,thanks!

You seem very reluctant to go through the proper channels to get this software, but seem to want to spend an inordinate amount of time posting the same request on multiple threads.

If you’re certain you bought it from someone who was the original owner, then why not follow the correct procedure to register the transfer of ownership?