Laptop - very very unreliable

[ianric415]

I took delivery of this hi-spec laptop on 10thFeb21.

Chassis & Display Initia Series: 17.3" Matte Full HD 60Hz 72% NTSC LED Widescreen (1920x1080) Processor (CPU) Intel® Core™ i7 Quad Core Processor i7-10510U (1.8GHz, 4.9GHz Turbo) Memory (RAM) 64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB) Graphics Card INTEL® HD GRAPHICS (CPU Dependant) - 1.7GB Max DDR4 Video RAM - DirectX® 12 1st Storage Drive 2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W) 1st M.2 SSD Drive 2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)

I wanted a fast reliable laptop with plenty of storage.

Everything started fine but then:

• I started to notice it 'lost' internet connectivity - this is a cable not WiFi - had to restart the machine.

• Then I started to get a blue screen with a message 'your device ran into a problem and needs to restart' - probably 10 times today!!

• Yesterday I think the laptop 'fried' my WiFi mouse which I have used for at least 2/3 years, although I can't really prove that.

I am not using anything which places any great load on this machine; email(thunderbird), cyberghost, Chrome & Firefox, Avast anti-virus, ccleaner - so no games.

So not really impressed so far - I would like to hear from PCSpecialist and what they propose to do about it.

You asked for a review and......

 

[SpyderTracks]

Can you post your full specs from the order page?

 

[Resistance100]

FYI PCS staff don’t post here often so you will need to contact them directly if you want to hear from them directly.

In meantime if you post your specs from the order page and give us some more information about the issues we can help troubleshoot for you

first thing I would check is that all your windows updates are complete.

 

[Bhuna50]

I would also suggest opening the machine and checking that nothing has come loose as this does happen especially the way some packages are handled nowadays.


Sent from my iPhone using Tapatalk

 

[demon28]

If you did not do a fresh install of windows when you received your laptop then I would strongly advised you to go ahead and reinstall the OS. The windows that come with the laptop are installed for testing purposes and can be buggy

 

[jamiephillips909]

I would not be using avast and cc cleaner !!! windows defender is enough and dosent cause issues

 

[jamiephillips909]

I would not be using avast and cc cleaner !!! windows defender is enough and dosent cause issues

Had a read into the stop code third party antivirus can cause it so had a google about avast and that blue screen stop code is well documented with avast so im sure a reinstall of windows and leaving avast and cc cleaner off your laptop will solve that issue

 

[ubuysa]

The two stop codes you have there; IRQL_NOT_LESS_OR_EQUAL and PAGE_FAULT_IN_NONPAGED_AREA are classics and are always caused by a third party device driver failure (well, always here means 99.999999999% of the time!).

I'd bet you a pinch of fluff to a pound of snuff that this is a software (ie. driver) problem and nothing at all to do with the hardware.

Did you buy a copy of Windows with it? If so did you run Windows Update repeatedly when you received it until no more updates were found? If not, please do that now.

If you installed your own copy of Windows then from where did you source the drivers? And did you also run Windows Update until no more updates were found?

If the file C:\Windows\Memory.dmp exists please upload it to the cloud with a link to it here. If there are any files in the folder C:\Windows\Minidumps please upload those to the cloud with a link to them here. These are memory dumps that we can use to determine which driver(s) were failing.

It might also help to export your System and Application logs - especially if there are no memory dump files.

1. Enter eventvwr in the Run command box, the Event Viewer will open.
2. In the left-hand pane expand the Windows Logs folder.
3. Right-click on Application and select 'Save all events as...'. Choose any destination folder that's convenient and call the file Apps (a .evtx extension will be added automatically).
4. Right-click on System and select 'Save all events as...'. Choose any destination folder that's convenient and call the file Sys (a .evtx extension will be added automatically).
5. Upload the Apps.evts and Sys.evtx files to the cloud with a link to them here.

This is almost certainly a driver problem that I'm sure we can help you resolve.