Laptop Screen goes black after turning a dark mottled Green and the screen fades out

[alistairtomkins]

My laptop screen as of last night suddenly goes various colours, mainly like a dark mottled green then darkens (almost like a burn effect spreading over the screen) then over 3 to 4 seconds the black spreads outwards to all areas of the screen and if I wait a few seconds then press the power button then a few seconds later press it again then after a few seconds either 1 or 2 presses on the power button will see the screen come to life again

The laptop is working well except I also noticed that the File Explorer window was totally rearranged when I got back into the laptop, the quick access bar was gone and the layout was different. No files appear to be corrupted or gone.

This process happens every few minutes and I have to go through the same process again and again.

I need to know what this may be and if it can be fixed.

I have had to have the motherboard replaced already by PCSpecialist and even after that a usb port failed but I was told it was after 3 months from replacement board so no free repair.

The laptop does not feel hot, the fans are not running excessively and there are no obvious issues with Device Manager.

Each time I go through the process the laptop operates well and responds as always.

Can anyone tell me what this may be, I would really appreciate your help.

 

[SpyderTracks]

Can you copy and paste the full specs from the order page of your account?

 

[alistairtomkins]

the specs are

Chassis & Display
Ionico Series: 15.6" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
2nd M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
2 x 230W AC Adaptor
Power Cable
2 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Ionico Series Integrated 62WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language
IONICO SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
Microsoft® 365 Personal (12 Month Subscription - Digital Key)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Carry Case
NONE
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)

Change to: 3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)

 

[Martinr36]

the specs are

Chassis & Display
Ionico Series: 15.6" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
2nd M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
2 x 230W AC Adaptor
Power Cable
2 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Ionico Series Integrated 62WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language
IONICO SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

4HNFT-P464R-CKMB9-7TQY2-XTPHD
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
Microsoft® 365 Personal (12 Month Subscription - Digital Key)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Carry Case
NONE
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)

Change to: 3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)

Remove your windows key

 

[alistairtomkins]

what do you mean "Remove Your Windows Key"zzz

 

[Martinr36]

what do you mean "Remove Your Windows Key"zzz

If you look at the spec you posted your windows key is there for all to see and nick if they fancy free windows

 

[alistairtomkins]

ahhh thank you

 

[SpyderTracks]

Have you serviced the laptop since you’ve had it? Ie removed heat sinks and fans to clean dust and repaste the cpu and gpu?

 

[alistairtomkins]

It has already had a motherboard replacement and they serviced it then. The laptop does not get hot and the fans rarely kick in

 

[SpyderTracks]

It has already had a motherboard replacement and they serviced it then. The laptop does not get hot and the fans rarely kick in

Ok, so when did they replace the motherboard?

 

[alistairtomkins]

Middle of January 2023 but they said original warranty stood and not from date of replacement motherboard

 

[SpyderTracks]

Middle of January 2023 but they said original warranty stood and not from date of replacement motherboard

So again then, the original question remains, have you serviced it since then?

 

[alistairtomkins]

Unscrewed the base and blew out anything I could see which wasn't much, but not confident taking it much further

 

[SpyderTracks]

Unscrewed the base and blew out anything I could see which wasn't much, but not confident taking it much further

So that's the first thing you need to address, fully taking off the heatsinks, removing the fans, cleaning out any dust and repasting.

Any custom performance laptop needs full servicing once a year or will overheat.

When it starts overheating it's operating outside it's designed thresholds, this puts stress on solder joints, and after time, eventually the actual silicon, as they deteriorate, the first thing to go will be the GPU, but this can often take out the motherboard at the same time.

The symptoms you're describing could be related to

1/. Overheating GPU, as it's not been serviced, that's the first thing to be sure is corrected
2/. physical LCD damage of the screen, unlikely, would normally be due to pressure applied to the panel due to a drop or heavy knock.

Until 1 is corrected, we can't determine any further.

 

[alistairtomkins]

ok not sure what to do or what paste to get

 

[SpyderTracks]

ok not sure what to do or what paste to get

I'd recommend just getting Thermal Grizzly Kryosheet as it doesn't degrade like paste does, so you just apply it once and that will do for the lifetime of the laptop.

You'd still have to clean out heatsink fins and fans of dust, but you'd never need to repaste

A 50 x 50 sheet should do both the GPU and the CPU

 

[alistairtomkins]

so what do i do, how do i recognise these units and how do i remove them, never done this

 

[SpyderTracks]

so what do i do, how do i recognise these units and how do i remove them, never done this

Probably best to watch a video, plenty on youtube, just google the chassis model (on the label on the underside of the laptop) and teardown or repaste

 

[Scoped Badger]

I'm much more of a visual learner. YouTube is your friend. There'll be countless videos explaining the exact process.

 

[alistairtomkins]

ok will have a look, if not that is it likely the MB would need replaced