Laptop crashing with blue screen of death

B

Bartyuk

Member
Hey all, hope someone can help me out!

I purchased the Fusion Series: 15.6 laptop around 15 months ago & for the most part it has had the odd crash here and there. Just get a blue screen and then laptop restarts. I've tried to google without really getting anywhere with any solutions.

It was crashing when i was charging initially - so i made some changes to the battery that i found the solution for on Google. That appeared to work. But it's started to crash again. Tonight i was simply watching Twitch and it's crashed again.

It's really really frustrating and frankly i've had enough now!

Anyone have any ideas or solutions as to what it could be or how i can fix?

Thanks!
 
D

DarkPaladin

Enthusiast
What are your system specs? Also, does the BSOD provide you with an error code or anything text to indicate what it might be?
 
SpyderTracks

SpyderTracks

We love you Ukraine
Bartyuk said:
Hey all, hope someone can help me out!

I purchased the Fusion Series: 15.6 laptop around 15 months ago & for the most part it has had the odd crash here and there. Just get a blue screen and then laptop restarts. I've tried to google without really getting anywhere with any solutions.

It was crashing when i was charging initially - so i made some changes to the battery that i found the solution for on Google. That appeared to work. But it's started to crash again. Tonight i was simply watching Twitch and it's crashed again.

It's really really frustrating and frankly i've had enough now!

Anyone have any ideas or solutions as to what it could be or how i can fix?

Thanks!
Click to expand...
Can you post your full specs from the order page please?
 
SpyderTracks

SpyderTracks

We love you Ukraine
Bartyuk said:
Hi - spec is as below.

Sorry - i'm pretty clueless with computers - what does BSOD mean exactly?
Click to expand...
I've deleted those images as they had your windows license.

If you can just copy and paste the text and obviously delete the windows license.

BsOD is the windows blue screen of death error code.
 
B

Bartyuk

Member
SpyderTracks said:
I've deleted those images as they had your windows license.

If you can just copy and paste the text and obviously delete the windows license.

BsOD is the windows blue screen of death error code.
Click to expand...
Chassis & DisplayFusion Series: 15.6" Matte Full HD 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Quad Core Processor i7-10510U (1.8GHz, 4.9GHz Turbo)
Memory (RAM)16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB)
Graphics CardNVIDIA® GeForce® MX250 - 2.0GB DDR5 Video RAM - DirectX® 12
1st M.2 SSD Drive128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W)
AC Adaptor1 x 65W AC Adaptor
Power Cable1 x 1 Metre Cloverleaf UK Power Cable
BatteryFusion Series Integrated 91WH Lithium Ion Battery
Sound Card2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard LanguageFUSION SERIES SINGLE COLOUR BACKLIT UK KEYBOARD
Operating SystemWindows 10 Home 64 Bit
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR

When you're seeking help with a BSOD

Don't Panic! Many people panic when they get a BOSD, partly this is because they happen unexpectedly and because they usually happen without warning, but also because many believe they mean you have a hardware problem. The good news is that in the majority of cases a BSOD is a software problem...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
B

Bartyuk

Member
This page?

1633039952350.png
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Bartyuk said:
i'll get it downloaded now. I don't think this is the problem though? Usually i have all the updates downloaded and it's still crashed.
Click to expand...
If you've never installed those optional updates then windows has never been properly configured
 
B

Bartyuk

Member
Martinr36 said:
If you've never installed those optional updates then windows has never been properly configured
Click to expand...
ah ok. I'll get them all downloaded then! Hopefully that fixes it!

Thanks for your help all! I'll come back if it crashes again with the error code!
 
ubuysa

ubuysa

The BSOD Doctor
If it BSODs again there should be a kernel dump in the file C:\Windows\Memory.dmp. Check the file date and time to ensure that it's current and, if so, upload it to the cloud with a link to it here.

If there is no kernel dump then look in the folder C:\Windows\Minidumps for any mini dumps that are relevant. Again, check the date and time stamps and upload any that are current.

Also upload your System and Application logs are described here: https://www.pcspecialist.co.uk/forums/threads/when-youre-seeking-help-with-a-bsod.71885/#post-568901.

The only way to pin down the cause of these dumps is through the kernel or minidump memory dump files and/or through your event logs, so it's very important that you upload these for us.
 
B

Bartyuk

Member
Hi All,

I've downloaded all the available updates and still continue to have issues.

I don't seem to have folder C:\Windows\Memory.dmp.

I have a mini dump from back in September - there was one earlier this morning but there is no file for that for some reason.

I have no idea how to upload anything to the cloud - is there a link to tell me how to? I tried googling but couldn't really see anything.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Bartyuk said:
I have no idea how to upload anything to the cloud - is there a link to tell me how to? I tried googling but couldn't really see anything.
Click to expand...
If you use windows, then onedrive is built in, just copy the file there, then right click and click "share", and then make it editable for anyone with the link, then post the link here.

Bartyuk said:
I don't seem to have folder C:\Windows\Memory.dmp.
Click to expand...
Are you looking for a folder or a file? It's a file, won't be in the folders section. There may well not be one, just to be sure you're not looking for the wrong thing.
 
ubuysa

ubuysa

The BSOD Doctor
Bartyuk said:
no problem. The forum message suggested zipping them.

Microsoft OneDrive

1drv.ms 1drv.ms
Click to expand...
I've no idea what that dump.txt file is, a memory dump always has the .dmp suffix.

In any case the System log reveals the source of your problem. I suspect that you may have a hardware isssue there (probably from new). Your log is filled with WHEA (Windows Hardware Error Architecture) warning messages for the same device, here's an example...

1634971037410.png

The device with PCI identifiers VEN_8086&DEV_02B0 is your PCI Express Root Port #9. You thus either have missing or bad chipset drivers or you have a hardware issue. The actual crash error record in your System log is also a WHEA error but there's no way to interpret the raw data in that particular error, but it's pretty much guaranteed to be that root hub.

My best advice to you (and what I'd do in your situation) is to first check that all drivers are up to date, especially the chipset drivers. Windows Update normally finds all drivers, they will be in the Optional Updates section of Windows Update. If that doesn't help then the best thing you can do is to fully clean install Windows again, deleting all UEFI partitions and allowing Windows Update to install all drivers that it can.

If it crashes after a clean install then you have a hardware problem. Based on what you've reported here my gut feel is that you likely do have a hardware issue on there....
 
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