Laptop configured last year (for photography and video editing work) incredibly slow

[Mickael]

Hi everyone,

I just wanted to ask for opinion here because at the beginning I just thought that it is normal thing that laptop struggles with 4K videos and photography editing. Today I got with a mate that has a Samsung galaxy book 2 with an intel I7 octacore 2.10Ghz, 16Go de RAM and an Intel Iris Xe Graphics GPU, his laptop played seemlessly 4K videos that I shot with my Canon Eos R, R6 or R7 that my own laptop struggles to play without freezing inbetween frames...

Here are the specs of my laptop:

Chassis & Display
Ionico Series: 15.6" Matte QHD 240Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)
Intel® Core™ i7 14 Core Processor 12700H (4.7GHz Turbo)
Memory (RAM)
32GB Corsair 4800MHz SODIMM DDR5 (1 x 32GB) => I have later updated it to 64Gb (did improve things on FHD videos playback)
Graphics Card
NVIDIA® GeForce® RTX 3080 - 16.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
1st M.2 SSD Drive
2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 280W AC Adaptor
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery
Ionico Series Integrated 62WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.3
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language
IONICO SERIES RGB BACKLIT KEYBOARD
Operating System
Windows 11 Professional 64 Bit
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Browser
Firefox™
Carry Case
Dicota Black 15.6" Neoprene Notebook Sleeve
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM

I have to say that for a £2500 laptop with the specs above I was a bit disappointed but got on with it. Now I feel that something is wrong with the laptop, when I see a laptop with lower specs performing faster. I have recently updated Nvidia GPU drivers to studio version but it seems that it did not help that much.

Just to give more context, all main Adobe apps (Lightroom, Photoshop, and Premiere) I work with struggle to process files which I think should be working without any or too much lag and I feel that it should not be that slow.

Any opinions would be helpful, this laptop was built by PC specialist last year in October.

Thank you 🙏

 

[SpyderTracks]

What anti virus are you using?have you reset or reinstalled windows at any time?

Have you check thermals? You can use hwmonitor to monitor gpu and cpu temps under known load like furmark and cinbench r23

 

[Mickael]

Thanks

SpyderTracks​

I run with Avira antivirus, and no I have not reset nor reinstalled windows after I received the laptop from PC Specialists.

Here it comes on Furmark:

And on Cinebench R23:

It looks like a pretty poor score for that setup and I don't understand why it says windows 10 when it is 11 that I have.

And here is the report of HWMonitor:

CPUID HWMonitor Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

HWMonitor version 1.5.1.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model GM5AGxY (0x00000222 - 0x005BED59)

LPCIO
-------------------------------------------------------------------------

Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor DIMM
Temperature 0 59 degC (137 degF) [0x3A8] (Core)

Hardware monitor DIMM
Temperature 0 56 degC (131 degF) [0x378] (Core)

Hardware monitor ACPI
Temperature 0 61 degC (141 degF) [0xD0E] (TZ00)

Hardware monitor Battery
Voltage 0 17.01 Volts [0x426E] (Current Voltage)
Capacity 0 62320 mWh [0xF370] (Designed Capacity)
Capacity 1 59280 mWh [0xE790] (Full Charge Capacity)
Capacity 2 59280 mWh [0xE790] (Current Capacity)
Level 0 5 pc [0x5F] (Wear Level)
Level 1 100 pc [0x64] (Charge Level)

Hardware monitor NVIDIA NVML
Power 01 15.56 W (GPU)
Temperature 1 58 degC (136 degF) [0x3A] (GPU)

Hardware monitor NVIDIA NVAPI
Voltage 0 0.63 Volts [0x271] (GPU)
Power 01 15.30 W (GPU)
Power 06 6.53 W (Core Power Supply)
Power 07 2.67 W (Frame Buffer Power Supply)
Power 11 9.20 W (8-PIN #0)
Temperature 1 59 degC (137 degF) [0x3A] (GPU)
Temperature 2 64 degC (146 degF) [0x3F] (Hot Spot)
Clock Speed 0 210.00 MHz [0xD2] (Graphics)
Clock Speed 1 405.00 MHz [0x195] (Memory)
Clock Speed 2 n.a. (Processor)

Hardware monitor D3D

Hardware monitor Intel IGCL
Clock Speed 0 100.00 MHz [0x64] (Graphics)
Clock Speed 1 n.a. (Memory)
Clock Speed 2 n.a. (Processor)

Hardware monitor Intel oneAPI
Voltage 0 0.22 Volts [0xE1] (GPU)
Clock Speed 0 100.00 MHz [0x64] (Graphics)
Clock Speed 1 n.a. (Memory)
Clock Speed 2 n.a. (Processor)

Hardware monitor D3D


Processors
-------------------------------------------------------------------------

CPU Groups 1
CPU Group 0 20 threads, mask=0xFFFFF

Number of sockets 1
Number of threads 20

APICs
-------------------------------------------------------------------------

Socket 0
-- Core 0 (ID 0)
-- Thread 0 0
-- Thread 1 1
-- Core 1 (ID 4)
-- Thread 2 8
-- Thread 3 9
-- Core 2 (ID 8)
-- Thread 4 16
-- Thread 5 17
-- Core 3 (ID 12)
-- Thread 6 24
-- Thread 7 25
-- Core 4 (ID 16)
-- Thread 8 32
-- Thread 9 33
-- Core 5 (ID 20)
-- Thread 10 40
-- Thread 11 41
-- Core 6 (ID 24)
-- Thread 12 48
-- Core 7 (ID 25)
-- Thread 13 50
-- Core 8 (ID 26)
-- Thread 14 52
-- Core 9 (ID 27)
-- Thread 15 54
-- Core 10 (ID 28)
-- Thread 16 56
-- Core 11 (ID 29)
-- Thread 17 58
-- Core 12 (ID 30)
-- Thread 18 60
-- Core 13 (ID 31)
-- Thread 19 62

Timers
-------------------------------------------------------------------------

ACPI timer 3.580 MHz
Perf timer 10.000 MHz
Sys timer 1.000 KHz


Processors Information
-------------------------------------------------------------------------

Socket 1 ID = 0
Number of cores 14 (max 14)
Number of threads 20 (max 20)
Hybrid yes, 2 coresets
Core Set 0 P-Cores, 6 cores, 12 threads
Core Set 1 E-Cores, 8 cores, 8 threads
Manufacturer GenuineIntel
Name Intel Core i7 12700H
Codename Alder Lake
Specification 12th Gen Intel(R) Core(TM) i7-12700H
Package (platform ID) Socket 1744 FCBGA (0x7)
CPUID 6.A.3
Extended CPUID 6.9A
Core Stepping L0
Technology 10 nm
TDP Limit 45.0 Watts
Tjmax 100.0 C
Core Speed 399.0 MHz
Multiplier x Bus Speed 4.0 x 99.8 MHz
Base frequency (cores) 99.8 MHz
Base frequency (mem.) 99.8 MHz
Stock frequency 0 MHz
Max frequency 0 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, AES, AVX, AVX2, FMA3, SHA
Microcode Revision 0x414
L1 Data cache 6 x 48 KB (12-way, 64-byte line) + 8 x 32 KB (8-way, 64-byte line)
L1 Instruction cache 6 x 32 KB (8-way, 64-byte line) + 8 x 64 KB (8-way, 64-byte line)
L2 cache 6 x 1.25 MB (10-way, 64-byte line) + 2 x 2 MB (16-way, 64-byte line)
L3 cache 24 MB (12-way, 64-byte line)
Max CPUID level 00000020h
Max CPUID ext. level 80000008h
FID/VID Control yes


Turbo Mode supported, enabled
Max non-turbo ratio 27x
Max turbo ratio 47x
Max efficiency ratio 4x
Min operating ratio 4x
Speedshift Autonomous
O/C bins none
Ratio 1 P-Core 47x
Ratio 2 P-Cores 47x
Ratio 3 P-Cores 44x
Ratio 4 P-Cores 44x
Ratio 5 P-Cores 41x
Ratio 6 P-Cores 41x
Ratio 7 P-Cores 41x
Ratio 8 P-Cores 41x
Ratio 1 E-Core 35x
Ratio 2 E-Cores 35x
Ratio 3 E-Cores 35x
Ratio 4 E-Cores 35x
Ratio 4 E-Cores 33x
Ratio 4 E-Cores 33x
Ratio 4 E-Cores 33x
Ratio 4 E-Cores 33x
TDP Level 45.0 W @ 23x
TDP Level 35.0 W @ 15x
TDP Level 65.0 W @ 27x

Temperature 0 60 degC (140 degF) (Package)
Temperature 1 60 degC (140 degF) (P-Cores (Max))
Temperature 2 56 degC (132 degF) (E-Cores (Max))
Temperature 3 60 degC (140 degF) (P-Core #0)
Temperature 4 54 degC (129 degF) (P-Core #1)
Temperature 5 56 degC (132 degF) (P-Core #2)
Temperature 6 56 degC (132 degF) (P-Core #3)
Temperature 7 55 degC (131 degF) (P-Core #4)
Temperature 8 57 degC (134 degF) (P-Core #5)
Temperature 9 55 degC (131 degF) (E-Core #6)
Temperature 10 55 degC (131 degF) (E-Core #7)
Temperature 11 55 degC (131 degF) (E-Core #8)
Temperature 12 55 degC (131 degF) (E-Core #9)
Temperature 13 56 degC (132 degF) (E-Core #10)
Temperature 14 56 degC (132 degF) (E-Core #11)
Temperature 15 56 degC (132 degF) (E-Core #12)
Temperature 16 56 degC (132 degF) (E-Core #13)

 

[SpyderTracks]

Sorry, you just need to take a screenshot of hwmonitor after about 10 minutes while cinebench is still running showing gpu and cpu temps

Very firstly thing you need to do is uninstall avira entirely. It's dreadful and Windows defender is far better.

Can you upload a screenshot of your optional updates page?

 

[Mickael]

Here it is for hwmonitor after running cinebench:

I have no optional updates available at the moment and in the update history, here is the other updates section:

Then the history of quality updates:

Sorry my laptop was configured in french, but despite switching it to english, updates names remained in french.

 

[SpyderTracks]

That's your update history, need the optional updates page.

But your CPU is totally limited to 399MHz

Did you initially order with windows 10 and upgrade?

Have you done any kind of BIOS update? What profile do you have set in control center?

 

[Mickael]

I have none of these updates available

My order with PC specialists was with Windows 11 professional and this is what I got the laptop delivered with.

Hang on, that really sucks if a CPU meant to be 2.10Ghz and go up to 4.70Ghz in turbo mod is stuck at 399Mhz, this is certainly the reason why it works so slow.

 

[SpyderTracks]

Hang on, that really sucks if a CPU meant to be 2.10Ghz and go up to 4.70Ghz in turbo mod is stuck at 399Mhz, this is certainly the reason why it works so slow.

You'll need to contact PCS, my guess is it needs a BIOS reflash.

You've not used another SI's control center or something like that?

 

[Mickael]

I have already done a bios flash on my previous laptop, I would just need to know what model of motherboard is in my laptop.

Not entirely sure what do you mean by SI control center?

 

[SpyderTracks]

I have already done a bios flash on my previous laptop, I would just need to know what model of motherboard is in my laptop.

Not entirely sure what do you mean by SI control center?

You need to contact PCS for a BIOS flash otherwise you void warranty.

SI is a system integrator (like PCS), control center is the master driver that ties into the CPU Power Limit values in the BIOS. If you'd installed an incompatible control center, this is one of the known issues.

 

[Mickael]

Ok I will get in touch with PC specialists then but and coming back to the profile I was using the turbo mode from the control center.

 

[crasin]

Hi,

I recently updated from Windows 10 to 11. Why is it important to get a BIOS flash?

 

[SpyderTracks]

Hi,

I recently updated from Windows 10 to 11. Why is it important to get a BIOS flash?

It's only if you used the windows 10 control center as it's not compatible and can limit the PL values on the CPU and bottleneck the processor hugely.

 

[Scott]

Hi,

I recently updated from Windows 10 to 11. Why is it important to get a BIOS flash?

It's not important when things are working OK, different users have different issues so it's important to start your own thread if you're having issues, to keep the context in line

 

[Scott]

@Mickael - If your system has been like this since you got it you should have immediately highlighted it to PCS. I know that hindsight is a wonderful thing but thankfully you'll be in for a real treat once this is sorted.

When putting this sort of money into something always be sure you are happy with it. There are times to manage your expectations but that's a high end laptop you have

 

[Mickael]

Hi Scott,

I think this is definitely something I overlooked after delivery, as it was faster than my laptop from 2011 even if inconsistent with performances I did not want to make a faff about it. I had some photography work to do and I did not deepen my research into checking how fast it should be.

Now that we almost reach the 1 year after mark I realise that it would have certainly been way easier to send it back then when I did not have so much work on it.

Anyway I got PCS on the phone today and got a return agreed for Monday next week, I am away then, and hopefully after that it will come back a totally different laptop 🤞

I guess from there more to be told in the next episode!

Thanks @SpyderTracks for pointing me in the right direction.

 

[Scott]

Look forward to your impressions once it's sorted properly. You're honestly going to be blown away

 

[SpyderTracks]

Hi Scott,

I think this is definitely something I overlooked after delivery, as it was faster than my laptop from 2011 even if inconsistent with performances I did not want to make a faff about it. I had some photography work to do and I did not deepen my research into checking how fast it should be.

Now that we almost reach the 1 year after mark I realise that it would have certainly been way easier to send it back then when I did not have so much work on it.

Anyway I got PCS on the phone today and got a return agreed for Monday next week, I am away then, and hopefully after that it will come back a totally different laptop 🤞

I guess from there more to be told in the next episode!

Thanks @SpyderTracks for pointing me in the right direction.

You will be astounded by what it's capable of when it's working properly, it's been so heavily hampered for a long time. Fingers crossed the return is smooth, keep us posted