Lafite Pro 14 - strange power save issue

[returnofthem]

Hi all,

I've got a 14" Lafite Pro which I've been using for a couple of months now - full spec below and some config screenshots attached. For those who aren't aware, on this laptop when the screen turns off after whatever time period you've set in Windows the machine effectively enters sleep mode, as indicated by the power light blinking rather than being solid. If there are tasks running which prevent sleep mode from being available (e.g. a music player) then the screen just won't turn off. A bit of a quirk compared to other laptops I've used, but that's not the problem main problem.

The issue I'm having is that occasionally the screen will turn off and the laptop is in sleep mode as normal (power light is blinking) but some component in the system fails to enter power save, so the laptop then gets very hot because the fans don't run in sleep mode. When woken from sleep mode the fans then instantly ramp up to 100% until they can shift the heat which has built up in the unit. The CPU seems to be the culprit, because when the laptop is woken from sleep it will briefly register ~95C in HWMonitor until the fans can shift the heat.

I've done some testing, and the cause of the issue seems to be if there's anything running which requires the dedicated GPU to be switched on. For example, if I've got Steam or Epic Games Launcher running (even if minimised to the system tray) that means the Geforce GPU is active, and when the screen times out things then heat up. If I ensure the Geforce GPU is inactive and allow the screen to time out, this issue doesn't seem to happen.

Any ideas on whether this is something that can be fixed, or if it's hardware issue related to this specific motherboard and the combination of an integrated Intel GPU and a dedicated Geforce GPU?

Things I've tried so far:

• Making sure all drivers are up to date
• Checking there's nothing strange set in the windows power management settings
• Trying to find a way to allow the screen to turn off without sleep mode activating (if there is one I haven't found it yet)
• Checking there's nothing strange set in the BIOS
• Even updating the BIOS to a new version from Clevo

Thanks!


Chassis & Display
Lafité Pro Series: 14" Matte Full HD 120 Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i5 Quad Core Processor i5-1135G7 (2.4GHz, 4.2GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 90W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Lafité Pro Series Integrated 49WH Lithium Ion Battery
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 4 + 1 x USB 3.2 (TYPE C) + 2 x USB 3.2

 

[SpyderTracks]

Did you order with windows or without?

 

[ubuysa]

Updating the BIOS was unwise unless you'd asked PCS first. Your warranty may now be at risk.

I would talk to PCS about this, what you describe doesn't sound right to me.

 

[returnofthem]

Did you order with windows or without?

Ordered with Windows.

 

[SpyderTracks]

Ordered with Windows.

As above then, worth contacting PCS, that sounds like a hardware issue somewhere.

 

[returnofthem]

Thanks, I'll try giving them a call in the week to see what they think.

Updating the BIOS was unwise unless you'd asked PCS first. Your warranty may now be at risk.

I would talk to PCS about this, what you describe doesn't sound right to me.

I appreciate that was a bit of a risk and that if it had failed that would be on me, so yes I wouldn't recommend anyone else do it without talking to PCS first - you're right about that. In this instance it succeeded, didn't change the issue, and can be flashed back to the PCS BIOS version if needed.

 

[SpyderTracks]

Thanks, I'll try giving them a call in the week to see what they think.


I appreciate that was a bit of a risk and that if it had failed that would be on me, so yes I wouldn't recommend anyone else do it without talking to PCS first - you're right about that. In this instance it succeeded, didn't change the issue, and can be flashed back to the PCS BIOS version if needed.

Flashing the BIOS without PCS say so will void the warranty so if you were to RMA it and they saw the clevo BIOS, you wouldn’t be covered.

 

[davidnewton523]

@returnofthem hi I'm having the exact same issue as you!
except in my case I ordered without windows - it still came with windows installed in test mode, I just added my license.
I've emailed pcs, waiting to hear back

 

[returnofthem]

Well, I've got an update.

Long story short, after multiple BIOS updates and 2 RMAs, PC Specialist have been unable to fix it and agreed to my request for a refund.

If anyone's experiencing a similar issue with this model of laptop, you can quote RMA number 77252 which is the last one I raised with them.

 

[davidnewton523]

Great to hear and know you're getting a great service. I've got the recoil and its amazing. Shame this one didn't work out. I haven't had a restart in a week but also haven't hardly used it so I'm still not 100% sure its gone