Lack of support and ownership
- Thread starter AdnHas
- Start date
Hi @AdnHas sorry to hear you're having issues, I (as with almost all of the folk on the forums) don't work for PCS but maybe we can help if you wouldn't mind describing the problem you are having?
Also with contacting them for technical support, I know its a pain, but if you haven't phoned them, that's the best way to get in touch as you'll get immediate help over the phone. Emails can take a while and generally the live chat isn't for technical support.
Also with contacting them for technical support, I know its a pain, but if you haven't phoned them, that's the best way to get in touch as you'll get immediate help over the phone. Emails can take a while and generally the live chat isn't for technical support.
Hi @steaky360, thanks for reply. I have contacted support many times over the phone as well as email but they told me someone will contact me soon. After keep chasing support, I am getting an email from engineer with long complicated guide to follow. Time is ticking and looks like they are waiting 30 days over and then I have no choice for return/refund and stuck with this faulty machine.
Do you have the specs to your laptop available (you can find them from your order page) makes it easier for folk here to lend a hand (if its even something we can help with)?
I'm sure you're already aware, but since you've already raised the issue with PCS your warranty (which is what I'm guessing you're referring to by the 30 days) is already covered so to speak so if it takes longer than that, you'll still be making a valid RMA under warranty (ie PCS should still pay for the return of the laptop). Not trying to make excuses, if you've been told you should be getting a call back, but are not, that's not acceptable but it could be because of the high demand due to the festive period. None the less, still not good enough obviously.
Did you manage to follow the guide sent by the PCS engineer? Whilst its easy for me to ask, obviously if you're not comfortable doing so, PCS will still help (either remotely, or by creating a RMA and picking up the laptop to repair it themselves in house).
I can't see any screenshots in your last post, perhaps they didn't copy across correctly? You may need to either host them elsewhere and link to them or reduce them in size as there is a max size limit for photos on the forum I think (although I can't recall what it is...).
I'm sure you're already aware, but since you've already raised the issue with PCS your warranty (which is what I'm guessing you're referring to by the 30 days) is already covered so to speak so if it takes longer than that, you'll still be making a valid RMA under warranty (ie PCS should still pay for the return of the laptop). Not trying to make excuses, if you've been told you should be getting a call back, but are not, that's not acceptable but it could be because of the high demand due to the festive period. None the less, still not good enough obviously.
Did you manage to follow the guide sent by the PCS engineer? Whilst its easy for me to ask, obviously if you're not comfortable doing so, PCS will still help (either remotely, or by creating a RMA and picking up the laptop to repair it themselves in house).
I can't see any screenshots in your last post, perhaps they didn't copy across correctly? You may need to either host them elsewhere and link to them or reduce them in size as there is a max size limit for photos on the forum I think (although I can't recall what it is...).
I take it when this happens (and from your first message I got the impression you're not entirely sure what causes it ) the only way out is a hard reset?
How often is it happening, once per day/boot? Or far less often? Did this happen from when you received the laptop or did it start more recently?
Are all your relevant drivers up to date?
What version are your nVidia drivers?
Have you tried any steps to date to prevent it? Might be worth trying (for example) to reinstall windows as a clean install may help fix a myriad of odd problems.
How often is it happening, once per day/boot? Or far less often? Did this happen from when you received the laptop or did it start more recently?
Are all your relevant drivers up to date?
What version are your nVidia drivers?
Have you tried any steps to date to prevent it? Might be worth trying (for example) to reinstall windows as a clean install may help fix a myriad of odd problems.
Absolutely not, I had an issue with my PC earlier this year and one of the PCS technicians ended up logging onto my PC (whilst being on the phone) and doing some diagnosis, ultimately I still had to send it back for RMA unfortunately but none the less, definitely something they can help with.
I'd consider rolling back the GPU drivers to an older version to see if that helps.
You can remove all your GPU drivers using DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html and install a previous version downloaded directly from nVidia's website... might be the case that the newer driver is causing some issue with the laptop (it is sadly a possibility).
Obviously if you're not comfortable doing that, then that's fine!