Keyboard stopped working mid gaming on laptop

[Segwayrider]

So in the middle of playing Far cry 5, My keyboard just stopped working. Like completely. At first my character just kept moving forward like the "w" key was pressed when it wasn't. A little bit after it just stopped. I could still move around with my mouse but that was it (my usb mouse and the trackpad). Nothing on the keyboard worked. I have for now just unplugged the laptop so it will run out of power at some point. Anyone have any idea what could be causing this? Any solution to it? This is the first time it has happened, but its pretty major. I had probably played for about 3 hours at that point.

Chassis & Display
Nova Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
AMD Ryzen 9 3900 12 Core CPU (3.1GHz-4.3GHz/70MB CACHE/AM4)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive
2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
2 x 230W AC Adaptor
Power Cable
2 x 1 Metre European Power Cable (Kettle Lead)
Battery
2 x Nova Series 62WH Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless
GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language
15" NOVA SERIES DANISH KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
Denmark/Danmark - Danish Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Monitor Cables
1 x 2 METRE DVI-D CABLE
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
3 DAY DELIVERY TO DENMARK
Build Time
Standard Build - Approximately 11 to 13 working days
Welcome Book
PCSpecialist Welcome Book - Denmark

 

[SpyderTracks]

Have you checked thermals?

 

[Segwayrider]

Cant really check ATM. But the fan was going full speed. Last I checked the cpu was about 80 and gpu 65. Also I just felt the laptop and it doesn't feel hot

 

[SpyderTracks]

Cant really check ATM. But the fan was going full speed. Last I checked the cpu was about 80 and gpu 65. Also I just felt the laptop and it doesn't feel hot

Have you tried rebooting?

 

[Segwayrider]

I've hold the on/off bottom for 30+ seconds and nothing...

 

[SpyderTracks]

I've hold the on/off bottom for 30+ seconds and nothing...

That's weird.... it almost sounds like all the hardware buttons have somehow got disconnected from the motherboard..... that's very odd.

 

[Segwayrider]

That's weird.... it almost sounds like all the hardware buttons have somehow got disconnected from the motherboard..... that's very odd.

Yeah... I've never even heard of such a problem tbh. The screen has now gone black, but the fan is still spinning on maximum and the keyboard is till lit up

 

[SpyderTracks]

Yeah... I've never even heard of such a problem tbh. The screen has now gone black, but the fan is still spinning on maximum and the keyboard is till lit up

That's very unhealthy..... I wouldn't mess around, I'd just give PCS a call tomorrow and arrange for an RMA, those are pretty bad symptoms!

 

[Segwayrider]

That's very unhealthy..... I wouldn't mess around, I'd just give PCS a call tomorrow and arrange for an RMA, those are pretty bad symptoms!

Are they open on Saturdays? on the bottom of this page at contact us it stats they are open now

 

[SpyderTracks]

Are they open on Saturdays? on the bottom of this page at contact us it stats they are open now

They are open now, but I don't think you'll be able to get through, no harm in trying though of course.

Yes, they are open tomorrow just for support from 10am I think.

 

[Segwayrider]

They are open now, but I don't think you'll be able to get through, no harm in trying though of course.

Yes, they are open tomorrow just for support from 10am I think.

Apperently iim not able to call the number 0333 011 7000...

 

[SpyderTracks]

Apperently iim not able to call the number 0333 011 7000...

Works for me and someones answering.

 

[Segwayrider]

Works for me and someones answering.

Yeah it was because I had to add +44 since I'm not form the UK. Called them up on google and it connected me. Anyway they told me I should take out my battery, I did, and when I booted it back up the keyboard worked so... idk

Thank You so much for your fast response and help @SpyderTracks.

 

[SpyderTracks]

Yeah it was because I had to add +44 since I'm not form the UK. Called them up on google and it connected me. Anyway they told me I should take out my battery, I did, and when I booted it back up the keyboard worked so... idk

Thank You so much for your fast response and help @SpyderTracks.

That's so weird, but glad it's solved.... keep an eye on it, I would send PCS an email just outlining the issue you had and what you were advised to do to fix it, just so they have it in writing in case something happens in the future.

Also, now you've got it back on, check your temperatures with HWMonitor, make sure it's not overheating:

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

 

[Segwayrider]

That's so weird, but glad it's solved.... keep an eye on it, I would send PCS an email just outlining the issue you had and what you were advised to do to fix it, just so they have it in writing in case something happens in the future.

Yeah the guy I was talking to said he would add a note about the problem (not sure where I can see it though).

 

[SpyderTracks]

Yeah the guy I was talking to said he would add a note about the problem (not sure where I can see it though).

Oh, that's ok then. I think if you log into your main PCS account and hunt around there, there's a list of RMA's and notes in there?

 

[Segwayrider]

None of that is overheating, Right?
Of the 4 options (My account, My orders, Tech support, My return), the only thing I can do is request an RMA or Track return (none of which seem to have a note attacehd)

 

[SpyderTracks]

Were those screenshots taken when under load?

 

[Segwayrider]

Were those screenshots taken when under load?

I had Far cry playing in the background yeah

 

[SpyderTracks]

I had Far cry playing in the background yeah

Ok, perfect, that looks really healthy then

Keep an eye on it, but hopefully that was just some weird one off flake out.