Is My NVIDIA RTX 4090 a Chinese OEM Model???

[gohan2091]

Bought my PC from PCSpecialist a couple of years ago, decided to replace my AMD 6700 XT with an Nvidia RTX 4090 using the upgrade option (Order No. 2598988). Card arrived today, a couple of issues/concerns

1) No power cable was in the box (was expecting a 3 or 4 plug cable) so can't install this! I have contacted PCSpecialist on the phone and waiting for an email back from them. I have now purchased a Corsair 600W PCIe 5.0 12VHPWR Type-4 PSU Power Cable from another retailer at additional cost!

2) Card appears to be a Zotac but this is not like any Zotac I've seen. It's got an SKU of ZT-D40900M-B10 and says its Zotac Gaming (but can't find a Zotac Gaming on any retail sites). The SKU is not listed on the Zotac registeration page drop-down box either. I can only find one post about this from Reddit here saying this may be a Chinese OEM card. Anyone know? How does this differ from a retail card? Do I not have a Zotac warranty if I keep the card? Or any warranty from anywhere?

 

[Steveyg]

Hopefully you get an answer on this but for the record PCS are an OEM and use some OEM parts not retail

Secondly a 600W PSU is not enough for a 4090, Nvidia recommend a minimum of 850W PSU for this GPU. With Transient spikes being a thing most people recommend 1200W+ for it to deal with those

 

[gohan2091]

Hopefully you get an answer on this but for the record PCS are an OEM and use some OEM parts not retail

Secondly a 600W PSU is not enough for a 4090, Nvidia recommend a minimum of 850W PSU for this GPU

I didn't say I have a 600W PSU, please re-read my message (I have a Corsair 1000W), that's the cable's name "600W"

If I don't have a Zotac warranty with this card then my warranty is with PCS and for how long?

 

[Steveyg]

I didn't say I have a 600W PSU, please re-read my message (I have a Corsair 1000W), that's the cable's name "600W"

If I don't have a Zotac warranty with this card then my warranty is with PCS and for how long?

Yeah did read that wrong my bad, generally a warranty with an OEM is 12months to 2 years but if you give PCS a ring they should clear that up super easy for you

 

[SpyderTracks]

Bought my PC from PCSpecialist a couple of years ago, decided to replace my AMD 6700 XT with an Nvidia RTX 4090 using the upgrade option (Order No. 2598988). Card arrived today, a couple of issues/concerns

1) No power cable was in the box (was expecting a 3 or 4 plug cable) so can't install this! I have contacted PCSpecialist on the phone and waiting for an email back from them. I have now purchased a Corsair 600W PCIe 5.0 12VHPWR Type-4 PSU Power Cable from another retailer at additional cost!

2) Card appears to be a Zotac but this is not like any Zotac I've seen. It's got an SKU of ZT-D40900M-B10 and says its Zotac Gaming (but can't find a Zotac Gaming on any retail sites). The SKU is not listed on the Zotac registeration page drop-down box either. I can only find one post about this from Reddit here saying this may be a Chinese OEM card. Anyone know? How does this differ from a retail card? Do I not have a Zotac warranty if I keep the card? Or any warranty from anywhere?

If you use gpu-z it will give you the nearest match for the card in the lookup function

But Zotac are a Chinese company so yes, it’s a Chinese model.

 

[moosEh]

Bought my PC from PCSpecialist a couple of years ago, decided to replace my AMD 6700 XT with an Nvidia RTX 4090 using the upgrade option (Order No. 2598988). Card arrived today, a couple of issues/concerns

1) No power cable was in the box (was expecting a 3 or 4 plug cable) so can't install this! I have contacted PCSpecialist on the phone and waiting for an email back from them. I have now purchased a Corsair 600W PCIe 5.0 12VHPWR Type-4 PSU Power Cable from another retailer at additional cost!

2) Card appears to be a Zotac but this is not like any Zotac I've seen. It's got an SKU of ZT-D40900M-B10 and says its Zotac Gaming (but can't find a Zotac Gaming on any retail sites). The SKU is not listed on the Zotac registeration page drop-down box either. I can only find one post about this from Reddit here saying this may be a Chinese OEM card. Anyone know? How does this differ from a retail card? Do I not have a Zotac warranty if I keep the card? Or any warranty from anywhere?

Good afternoon,

First of all my apologies for not receiving the 12vHPWR cable, these should be bundled automatically by our system when customers order graphics cards separately. If you still need one then please reach out to the customer care team and they will send you one free of charge (i've left a note on your account).

Re the card. This is an OEM version of the ZOTAC cards for System Integrators and as its an OEM product they are not eligible for the extended warranty through ZOTAC. This is because OEM products are generally cheaper than the fully boxed retail versions.
Generally speaking we would deal with manufacturers warranty on your graphics card.

 

[Rakk]

Just as a quick note, my previous card - a 1070 - was a Zotac OEM version, I retired it from my machine when it was 5 years old because I wanted more umph rather than any problems, and its now in a friends machine and still works fine (well as well as a 1070 can), so the OEM cards can last perfectly well

 

[Steveyg]

OEM's are the same GPU as the retail just a different SKU

 

[gohan2091]

Good afternoon,

First of all my apologies for not receiving the 12vHPWR cable, these should be bundled automatically by our system when customers order graphics cards separately. If you still need one then please reach out to the customer care team and they will send you one free of charge (i've left a note on your account).

Re the card. This is an OEM version of the ZOTAC cards for System Integrators and as its an OEM product they are not eligible for the extended warranty through ZOTAC. This is because OEM products are generally cheaper than the fully boxed retail versions.
Generally speaking we would deal with manufacturers warranty on your graphics card.

Hi moosEh,

Thanks for replying. I have already purchased a 12vHPWR cable earlier because none was with the card. It is good that you are offering to send me one free of charge and I would accept that however since I've ordered one already can I have a partial refund for the cost of the cable? Maybe around £15?

Regarding the warranty, I did not pay close to £1500 to have a card that doesn't have a decent warranty. Look here it's a new Zotac 4090 Trinity from Overclockers.co.uk for £1499.99 (Around £20 more expensive than the price I paid). I need clarification on the warranty please. Who is my warranty with? and for how long is the duration? If I would have known I would be receiving an OEM card like this and I don't have an extended warranty then I would have spent £20 more with Overclockers.co.uk. I need peace of mind that my card is covered under warranty for a good number of years like a retailer card would because £1500 is a lot of money to me.

Zotac says 3 years standard warranty and an additonal 2 years extended (5 years in total): https://www.zotac.com/gb/page/product-warranty-policy I'm not going to get that because you happened to send me an OEM card instead of a retail card like some kind of lottery. Does that sound fair and reasonable? I lose the 5 years warranty all for £20 saving!

EDIT: Just spoke to someone at PCS over the phone to close to an hour. He has confirmed that I get a 3 year Zotac warranty (handled by PCS) but because the card is OEM that I can't extend it by a further 2 years with Zotac. I find this unacceptable and have arranged to have the card picked up tomorrow for a refund (after some persuasion at PCS expense). I won't get a refund until the card arrives back at PCS so can't even order from Overclockers.co.uk for another week! This is such a shame! Haven't even plugged the card in, only taken it out of the anti-static bag once to photograph it.