What is the best way to get PCS approval, and to get any update through the right method, e.g. what is their channel for them?
Intel 13th and 14th Gen confirmed defective
- Thread starter SpyderTracks
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SpyderTracks
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No, Intel have rejected a recall, best you can do is get it replaced under RMA, but the same will happen to the replacement, just at a slower pace once the upcoming Microcode update has been applied. The build is working as it should do, it's only the CPU that's defective.
To add more to the wound, Intel have said they aren't halting sales even though they're defective!
I'm seriously hoping regulators step in.
Intel Will Not Recall Failing 13th and 14th Gen CPUs
It's official, Intel will not issue a recall for its failing 13th and 14th gen CPUs, despite the problem being much bigger than initially thought. The company was approached by The Verge and the answers to the questions asked, are not looking great. First of all, it appears that at least all 65...
If you're thinking PCS owe you a recall as the company that sold you the system, they are an OEM supplier, they don't manufacture anything, they merely build what you ask them to, they are not bound by anything related to defective parts such as this, that lies between you and Intel.
This is all true UNLESS injury results, that's a different matter.
PCS weren't to know that Intel chips were broken, it's not something that's in their liability. As an Intel Partner they can only operate on the terms given by Intel at that time. The only ones that can override that are Intel themselves, or regulators (Ofcom in the UK).
How to Deal with Defective Products | Business Help 🆘 I Bionic
Confused about product liability and what to do if you need to sue a supplier for a faulty product? Have a read of this Bionic guide to get up to scratch.
bionic.co.uk
Faulty product? How to get a refund, repair or replacement - Which?
If an item you've bought develops a fault, your refund rights depend on when you bought it and who is responsible.
But your warranty obviously covers replacements under that, and the part (if you're suffering from issues) is definitely defective and comes under a warranty replacement.
But if you were raising it with Intel you'd have further complexities trying to get a refund as your cooling was not sufficient in the first place which would have exacerbated deterioration and that’s still an area that would need fixing even if you did get a replacement cpu
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SpyderTracks
We love you Ukraine
Phoning is the quickest method. Or you can email [email protected] or you can log a ticket via your main PCS account in Support / New Message
But phoning is best.
SpyderTracks
We love you Ukraine
Just for anyone in the UK, if I was suffering from this, I would be emailing the ombudsman which can be found in the link below, purely to let them know that I thought Intel's behaviour was beyond reprehensible and extremely anti-consumer.
www.citizensadvice.org.uk
At this point, all we can hope is that public pressure builds enough that either Intel back down and issue a recall which they are going to try to avoid doing at any cost, or regulators step in and mandate it.
With increased public pressure from legal sources such as an ombudsman, hopefully that could perhaps reduce the amount of time for something to materialise
If you're abroad you will have your own local legal representatives, I'm sure google will be able to find that for you.
Complaining to an ombudsman
How to use an ombudsman to investigate a complaint about maladministration in public and private sector organisations.
At this point, all we can hope is that public pressure builds enough that either Intel back down and issue a recall which they are going to try to avoid doing at any cost, or regulators step in and mandate it.
With increased public pressure from legal sources such as an ombudsman, hopefully that could perhaps reduce the amount of time for something to materialise
If you're abroad you will have your own local legal representatives, I'm sure google will be able to find that for you.
SpyderTracks
We love you Ukraine
Class Action lawsuits begin
www.tomshardware.com
Intel class action lawsuit investigation begins for the company's CPU crashing and instability issues
Sharks are circling.
SpyderTracks
We love you Ukraine
HomerJ
Author Level
AccidentalDenz
Lord of Steam
This will be somewhat related to Intel's share price situation. 15,000 layoffs incoming!
TonyCarter
VALUED CONTRIBUTOR
Intel announces two extra years of warranty amid chip crashing and instability issues — longer warranty applies to 13th- and 14th-Gen Core processors
Trying to build goodwill.
polycrac
Super Star
So, how fast are those RMAs going to go with 15,000 fewer staff to process them? Surely now is the time to recognise that you've under-invested in your processes and you need to put more into the business, temporarily, to dig yourself out of the hole you are in. I mean, assuming you don't actually slow down RMAs, where do these job cuts fall - Quality control? R&D?
TonyCarter
VALUED CONTRIBUTOR
They're going to get some Boeing experts in to help them
SpyderTracks
We love you Ukraine
Warranty times now are over a month apparently, not only that but due to poor wafer binning, Intel are running out of parts to replace them at all which is going to start causing further delays.
SpyderTracks
We love you Ukraine
Jesus, this is the state since yesterdays earnings call
Kinda makes a mockery of the $10 billion they're saving by layoffs! And this is all BEFORE the lawsuits which is going to total multiple billions unquestionably.
Intel's stock drops 30% overnight —company sheds $39 billion in market cap
Tough times ahead.
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SpyderTracks
We love you Ukraine
Just watching it now.
LTT did a video on what the issue was and it was an absolute shill piece, they in the main blamed board partners and I KNOW they understand enough of the history to know that isn’t true. So I didn’t post it because quite frankly it’s disinformation
polycrac
Super Star
Just to fess up - I had to watch some sections on .75 speed to follow them!
TonyCarter
VALUED CONTRIBUTOR
Always thought LTT was an advertiser's shill anyway, so haven't watched anything from him for about 5 years.
AccidentalDenz
Lord of Steam
I watched an LTT video a few years back where they "proved" an aircooler could keep whatever the top Intel chip at the time cool (10th gen? 11th gen maybe? I forget), but they used their open test bench and didn't mention the ambient temperature of their workshop, so it was entirely pointless. It clearly didn't resemble anything close to normal user conditions, and was very much shill clickbait. I've not bothered with LTT since. I did grab the LTT code for GreenManGaming's gold membership though, but then a few of us on here did!
SpyderTracks
We love you Ukraine
This is what @Scott heavily called them out for, wasn't just LTT though, Hardware Canucks were just as guilty
Hardware Canucks have been really heavily biased with the new Snapdragon X laptops also, AMD have smashed them all over the place where it matters, but they're still shilling for the Snapdragon X laptops heavily.
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TonyCarter
VALUED CONTRIBUTOR
Steve needs a holiday after that 😖
I did notice at the end that Steve mentioned a PugetSystems article on their experiences (as a system builder), and was very interesting to me as I use PugetSystems as my multi-media benchmarking source, and if their ratios carry over to the wider population then it puts these current levels of failures into perspective vs other generations...assuming PugetSystems are not using bespoke settings for voltages, etc.
Puget Systems' Perspective on Intel CPU Instability Issues
You may have heard about instability issues with Intel Core 13th and 14th Gen desktop processors. The issue has been gaining more attention as time goes on. I am posting to share what we've experienced here at Puget Systems, and what we're doing about it.
www.pugetsystems.com
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