iCUE Issue involving 5000T Case

[PaulScott670]

Hi there,

Today I ran into an issue where I hear multiple beeps as if I'm connecting or removing a device. My 5000T Case lights then go off and back on, sometimes don't come back on at all until I restart my PC. The 5000T then disappears from iCUE also.

I have performed a clean install, reinstalled iCUE and even tried installing an older version.

I'm unsure if this is a hardware or software issue.

Any help is welcome.

Spec:

Case
CORSAIR iCUE 5000T RGB MID TOWER GAMING CASE
Promotional Item
Whilst stocks last, get a Corsair Peripheral Bundle with every iCUE system! [UK Layout]
Processor (CPU)
Intel® Core™ i9 24-Core Processor i9-13900K (Up to 5.8GHz) 36MB Cache
Motherboard
ASUS® ROG MAXIMUS Z790 HERO (LGA1700, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair DOMINATOR PLATINUM RGB DDR5 6000MHz (2 x 16GB)
Graphics Card
24GB ASUS TUF GEFORCE RTX 4090 OC EDITION - HDMI, DP
1st M.2 SSD Drive
4TB CORSAIR MP600 PRO NVMe PCIe M.2 SSD (up to 7000 MB/R, 6850 MB/W)
1st M.2 SSD Drive
2TB CORSAIR FORCE MP600 NVMe PCIe M.2 SSD (up to 4950 MB/R, 4000 MB/W)
Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H150i ELITE LCD XT RGB CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
3 x Corsair LL120 RGB LED Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence

 

[steaky360]

Next time it happens few things to check if possible;

• Are there any errors in device manger (check for the little yellow triangles) - could indicate an issue with something plugged in
• Do any other devices fail to work (mouse/keyboard/etc.)
• Anything else you notice with the PC when this happens or (other than the RGB) everything seems to work as expected.

You could try to find the cable which plugs into your motherboard from the fan hub and see if its loose.

 

[PaulScott670]

Good morning,

I’ve attempted all of the above. Just got off the phone with support and an RMA has been arranged.

I’m still welcome to try anything else. I’ve looked online for solutions but the outcome is all RMA.

Thanks again for the help and reply 👍