!!!i need a question about customer service!!!

[SpyderTracks]

You often have an abject failure to be able to admit making a mistake and it comes across as both incredibly rude and arrogant and very adversarial, not to mention childish. You made an assumption (and outright accusation) about the user and what he was doing without checking his previous posts. It isn't a "mutual admiration society" - please stop being rude and behave like a moderator should. Accept you made a judgement about his capabilities, that in no way can you actually blame a user for the wrong screen being fitted, for example, apologise and move on.

To use your own words back at you, you very conveniently miss those points and choose not to address them.

You repeatedly poo-poo anyone who wants to use a PCS machine out of what limited use cases you believe are the only ones with quotes like "PCS are Microsoft partners" and therefore cannot support Linux. This is patently untrue - my own company is a MS partner and use open source software extensively - with MS's support! They even ship Windows with a Linux Subsystem.

The entire network stack in Azure is based on a customised Linux SDN fabric is another example where MS actively support the use of open source.

And then there is the small fact that MS have been the single largest contributor to open source for the last decade.

You seem to believe blindly that users shouldn't have access to their own BIOS'es, believing that users are inherently untrustworthy and will "cook their machines"* whilst simultaneously ignoring questions about how, exactly, enabling VT extensions can do that?

Again, if you took the time to read his other posts, he's actually full of praise and seemingly limitless patience for PCS customer service but it's a totally valid perspective that having had the issues he's had, he doesn't want to recommend the company.

You realise you come across in a very negative light when you start to hurl accusations and name calling. NOT fitting for a moderator. Seems a common theme that people here get granted that role and start to believe they are better than other contributors and I think it's past time that PCS had a more active role on their forums.

*I am paraphrasing of course before you pick me up on the exact wording.

I am literally sat shaking my head.

Guys, can we leave this here. If you want a discussion please do it over PM.

 

[dani72]

I had an issue with my (then) new PC (see this forum post) when I first got it. I found PCS support to be fantastic and it was fixed and sent back to me quickly. That was my only experience with support because thankfully I haven't had another problem with my PC since.

 

[Tony1044]

Guys, can we leave this here. If you want a discussion please do it over PM.

Nothing to discuss. PCS need to get a grip on some of their mods. They allow all sorts of name calling and behaviour that would get others banned. It simply isn't good enough. Nor is it acceptable to accuse people of things without ascertaining the facts.

 

[moosEh]

I am going to lock this thread as I don't agree with the direction it has gone in.

@barlew I thank you for your honest feedback and I will forward it to the relevant parties. I will also reach out to you in PM to see if we can get some traction on your complaint. This is not something I can specifically deal with but I will try my best.